Sleep Your Way To The Top
Two years ago, I had the pleasure to see Arianna Huffington speak about the importance of sleep. Her journey began when she found herself on the floor of her office after she had fainted from exhaustion. Since that episode, she has made it her mission to help others understand how important sleep is to our overall health, joy, productivity and ultimately our success.
When we invite delegates to a conference to learn and share, we hope they arrive in peak condition with a willingness to explore new ideas. Being overtired or sleep depraved limits that ability. Being locked up for hours in a conference room can also wreak havoc with our creativity. Great meeting planners understand that stimulation will generate energy and from that, innovation. Plan your conference like you would plan a buffet. Have something for everyone … the quiet, the thoughtful and the inquisitive. Just like how a good night’s sleep can re-generate our minds, interesting choices in how we learn can do the same.
Sleep our way to the top? Yes we can. Let’s all take a nap.
Here is Arianna’s TED Talk. I hope it will inspire you to re-evaluate the merits of a good night sleep.
P.S. During my August vacation (August 18-25) it is my sincerest hope to have some mid-day naps. I'll be back and raring to go on Monday, August 28.
P.P.S. If you are planning to attend the IMEX America show in Las Vegas this October be sure to drop me a line. Love to have a chance to meet up.
Top 5 Perspectives:
This month we debut a new Top Five that will feature insights from our colleagues on the front lines of the hotel business.
Say hello to Patricia Townsend, from the Delta Edmonton South.
1) What is the one thing you would like us to know about your role as “Director of Sales at the Delta Edmonton South”?
No day is ever the same. I love that about my job, and this industry that I have worked in for the past 18 years. I feel grateful that daily I get to go into the hotel and truly enjoy what I do. I love the people I work with here, and in Edmonton’s hospitality community.
2) What in your role impacts a client’s satisfaction most?
It’s how I support our sales team at the property, market and global levels, to ensure they understand the details of the hotel’s key booking strategy. They stay informed so they can answer guests’ questions and serve their needs seamlessly. This means that their clients are fully informed of their date and price options. They can be confident they made the correct choice for their venue.
3) What current trends or market conditions from your perspective are impacting your business?
In my opinion, the most significant trend is online marketplaces and hospitality services like Airbnb. People can now lease or rent short-term lodging that includes vacation rentals, apartment rentals and homestays. These services have seen tremendous growth and have become our competition very quickly. Now, more than ever, we need to exceed our guest's needs and provide service levels that are just not available when you book someone’s basement suite.
4) How is the current economy affecting your business?
It has not been an easy time in Alberta, but I am optimistic that we can see that silver lining on this recession cloud. This downturn has taught us the lesson that we cannot rely on the oil and gas industry to fill our hotels. We must build relationships with the telecommunications, agriculture, agribusiness and alternative energy resources industries.
5) What future trends do you see in the next 18 months?
I have never been more excited to be in the tourism industry. I am a part of the amazing Marriott and Starwood merger. I know that in 20 years I’ll look back and at this period and think Wow! The next 18 months will see these two groups of hotels work together more seamlessly. This will result in one of the most remarkable loyalty programs ever. Our guests are going to love it.
Want to share your perspective? Get in touch. We'd love to hear from you.
If you like the content from this email, forward it to an industry friend. Share your comments on our blog! Prizes throughout the year will be drawn for those who engage with us. Be the first to comment on our blog and you will receive two ballots!