Who are the Real Hospitality Heroes?
Every time a client comes back from their conference and/or meeting, The Howes Group (THG) does a debrief with them. By the time we connect, I have a pretty good idea of how things went based on the room pickup because we track that for our groups. I am always eager to hear the specific details of what made it great or who fixed something so seamlessly that n'er a delegate noticed an issue or problem.
In all our collective experiences at THG, we see heroes consistently emerge from the behind-the-scenes team. Heroes are part of the banquet team, they can be found at the front desk, in the kitchen, housekeeping and the bellmen. Notably, this is also where you will find hotel team members with the longest tenure. Ten, fifteen and twenty years of experience for these individuals is not unusual. In fact, it is more often the norm.
Many times there are great and hero-defining moments that go far beyond the contractual obligations. It doesn’t have to be something monumental but rather a thoughtful gesture that made the delegates’ and our clients’ experience memorable.
Let's raise a toast to salute all those hospitality heroes who are 'behind the scenes' and in the 'wings'. Thank you for your commitment, and for working so hard and diligently to make our visions breathe to life.
Please share this with a hero you know who makes an impact on an event. Their efforts and dedication are so appreciated and make a world of difference!
Timely yours,
Brenda
Myth Busters: Site Selection Services
We speak to many meeting professionals about how we can help them. Some of them eventually become clients. We like that. Others, for many reasons, decide that site selection is not for them. We also come across site selection myths that we are only too happy to bust:
Myth #1 - It will cost me more to use site selection because guestroom rates are commissionable.
Busted: You benefit from our buying power. This drives down room rates. Furthermore, you gain savings through expert negotiation in other areas of the contract. For example, we save you time. We negotiate contractual clauses that ensure no rate increase due to commission.
Myth #2 - I will lose contact will my network of suppliers and industry friends.
Busted: This should never be a concern. We encourage you to stay in contact with suppliers. Go on familiarization trips to new destinations. Continue to meet for lunch. You keep your industry networks and friends intact.
Myth #3 - I’ve been doing this for years. I don’t need any help.
Busted: Your experience coupled with a site selection partner gives you insight to what’s new in hotels. We stay on top of industry trends and contract issues that might sideswipe your plans. We answer the calls that you don’t have time to answer. We work on your behalf.
Myth #4 - Site selection can’t help with my other meeting related services.
Busted: Our network of trusted suppliers offers full-service convention planning, on-line registration services, AV and much more. We are your one-stop shop to conference bliss.
Myth #5 - My meeting isn’t big enough to ask for help. It won’t be worth your while.
Busted: Let’s talk about your meetings. In most cases, we will handle meetings that need as few as 25 room nights.
There are a lot of myths swirling about site selection services. Few are true. Get in touch, we’ll help you benefit, and we’ll bust a few myths together.
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