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Welcome to all readers of our eNews

IDEAS is keen to step in to resolving our uncertainty of future service delivery now that the outcome of the federal election is known and the new ministry has been sworn in.

We look forward to meeting with Family, Social Services and Government Services team including Minister Anne Ruston and Minister
Stuart Robert as soon as possible. To stay up to date with our activities, follow us on Facebook or twitter.

The NSW government have reiterated that the provision of information is the responsibility of the Federal Government and not the State and have reconfirmed that they will not be reinstating any funding to IDEAS for our Information service. The NSW government has extended funding until 2020 for PossABLE Advocacy which provides individual advocacy to the South West and South East of Sydney, the Illawarra, South Coast and Southern Highlands regions of NSW. This service can be accessed through the toll free number 1800 RIGHTS (744 487) or in person at 1/300 Queens Street Campbelltown.
We have a great team of people at IDEAS who are very passionate about the work they do and have a strong commitment to providing relevant, timely and accurate information to allow people with disability be more informed consumers. June 30 is not far away, and we hope to continue to provide our services into the future. 

Diana Palmer
IDEAS Executive Officer

I recently met with some lovely LACS to update them on our new website (VERY EXCITING... check it out at and our conversation wandered to service gaps and then onto the role of therapy assistants, which I must admit I had never heard of before. 

I will preface my ignorance by saying that I am Community Engagement, not one of our very knowledgeable Info Team members… who are on the other end of the phone when you call the enquiry line. 

In my role I am very interested in hearing about what’s happening in communities…what services and supports are available, what community programs and projects are running and if they’re successful, and why.

I am also equally interested in what is not happening or working in communities, and it is here that I am seeing huge issues around service or capacity gaps. Especially in rural and remote areas… but even in some suburban or metro regions.

So, in the spirit of sharing information - back to the therapy assistants… as being a ‘possible’ solution (or part solution) to service gaps and capacity issues in the allied health space. 

What’s the difference between allied health therapists and therapy assistants, I hear you ask?

Read more - Community Engagements Conversations...

Contact Ange and the rest of the Community Engagement team at

Call Centre Update

Our Information Officers spend a lot of time listening to people when they call. Only then can we truly understand what information they would like and how we can best help or support them.

Having real people on the phone listening, is key to what makes a disability information service work.

The phone, voice and a person-centred approach is a key element to a best practice information service - it provides real choice for people with disability wherever they live.

IDEAS conducts annual surveys and regularly encourages feedback from people at community events. For many years, IDEAS has been listening, supporting and helping people find their way through a tough or tricky time.
This is what our customers tell us:

Valuable Information
"IDEAS gave me invaluable information and it allowed me to find ways forward to help Nate. He lives with Tetraplegia Cerebral Palsy. If ever I needed advice, I only had to phone IDEAS and they would help me out also. I have been involved in support groups for people with disability in the Hunter Region for many years and also sought information from IDEAS to assist the group. I cannot thank IDEAS enough for the contribution they have made in my life and the lives of so many others in the disability community."  - Barbara

Friendly and Reliable
"If staff are unable to answer a question immediately, they always get back to you." – Clive

Free and Independent
"IDEAS provides me with information which assists the service I work for to provide better supports to our service users. I do not have to speak to someone who is trying to sell something to get this information. Information is easily accessible by newsletter, a phone call or e-mail." - Support Worker
Photo of a mother and son with a quote that reads "My LAC recommended I change services but I didn't know who to go so she recommended IDEAS. The lady was so helpful, I think I was on the phone for over an hour until we found someone who was right for my son."
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Disclaimer: IDEAS does not endorse any particular product or service included in this email. This information is provided as it may be of interest and benefit to some readers.
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