We really like and recommend reading the following blog by Doctor Rob Lamberts: click here. Hospitals in America must evolve from a business and reimbursement model of "sickcare" to a model of true "healthcare." Dr. Lambertâ€™s view on Patient Engagement shows one of the ways that we as planners, designers, constructors and practitioners of healthcare are missing an opportunity to transform our philosophies of care. He points out that caregivers are reimbursed for documenting medical records and not communicating them. This is a very profound and relevant notion to us.
In the healthcare architecture, engineering and construction business, our process for delivering projects used to be quite similar. We asked questions about space needs, documented them and offered building solutions. Essentially, we gave them a pill and sent them home. We never engaged or challenged our clients to help change the way they performed care. We didn't help them get "healthier.â€ The difference between simply interfacing with a patient or client and communicating, collaborating and learning from our patients and clients is really pretty subtle, that is, until you take some time to think about it.