Shin(e)-News

 July 2012

Shine People Consulting
Welcome to the July 2012  Shin(e)-news.    

After the economic turmoil of the last few years it's good to see great employers who are riding the wave and staying upright!  Research by Aon Hewitt found that its 2012 best employers earn on average 9% more profit per employee and double the revenue growth of other organisations.  How do they do this?  Through a focus on developing a positive work environment that includes creating a culture where employees look forward to coming to work.  The top five factors to win over staff included: set clear expectations, communicate well, shared company values and a common purpose, rewards and recognition and finally, promote from within. 

Holding these factors front and centre as you go about your strategic planning, asking yourself 'how do we stack up against these criteria?' and 'what do we need to do differently around our people capability ?' will provide a platform for shifts in your people strategy.  If you don't have the performance measures in place to benchmark yourself against that's  your starting point.

In this edition of Shin(e)-news we look at how to deal with difficult people; the importance of understanding when you need to change course and cross-cultural communication.

If you have any questions on the stuff covered give me a call.  If you think others would benefit from receiving  Shin(e)-news, please forward this email to them so they can subscribe.

Denise Hartley-Wilkins
Shine People Consulting Ltd.



Contents


How to Deal with Difficult People..

We've all encountered 'difficult people' in our lives.   We respond in a variety of ways - fight, flight, defensiveness, avoidance, try to turn the person around.  Sometimes our responses result in us  becoming  a mirror image of the 'difficult person'.  But the problems not with us, hey?.... 'they started it'.  Now we have the potential for a full blown conflict cycle.....  read more...

Changing Course, Avoiding Collision...

Often conflict occurs because individuals are wedded to their path, their way of doing things, their belief that they are right, that the other person is wrong and that the other person needs to change.   Here's a case study that reinforces the need to sometimes back down and give way  .. read more

Box of fluffy ducks...

Statistics New Zealand projections indicate that by 2021, about 25% of New Zealand’s workforce will have been born overseas, representing one of the most ethnically diverse societies and, in turn workforce, in the OECD.  ... read more



Upskill your Staff

Check out the range of Skills Training Workshops we offer here.

Corporate Retreat, employee thank-you or just... r & r...

Looking for a place for a corporate retreat, or a way to reward an employee.... or just want to chill out away from the maddening crowd.  Check out the On the Track Lodge at Nydia Bay in the Marlborough Sounds.  Amazing place.  



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To have a further discussion about anything in this newsletter, or for a general chat about anything HR please feel free to contact  us at  Shine People.  We love to hear from you.


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