January 2012

Shine People Consulting
Welcome to the January 2012  Shin(e)-news.    

As we move into 2012, we reflect on a year that has been, for many, a year of challenges and change.  Cantabrians have continued to be rocked by earthquakes; my home town of Nelson was affected by large-scale flooding just before Xmas, with the North Island experiencing similar.  All of this on top of the continuing economic challenges.  I have been amazed at the resilience of people.  How they pick themselves up, dust themselves down, consider their options and move forward.  A good  friend of mine who escaped the two Christchurch earthquakes then had the misfortune to be in the middle of the flooding in Golden Bay.  Her response was shaped by her earthquake experience; cool, calm but one of action.  She knew exactly what she had to do and had important, basic necessities quickly to hand.  

Similarly, I have worked with businesses over the last year who have undergone significant change.  All planned and in response to the changing economic climate.  Recognising that they needed to do things differently, they have adapted business models and operations.  They also considered the impact of these changes on their people and put in place support  to help them adapt to the new way of doing things.   The outcome? Some great wins that have positioned them well for the future.  

On the positive side in 2011 we had the All Blacks success of the Rugby World Cup - nailbiting to the end, but definite icing on the cake stuff!

So what will 2012 bring?  I hope less of the rock and roll on our shores.   We do know with certainty that the only thing that won't change ... is ... change.   This means that businesses need to regularly scan the external environment and adapt accordingly.  With employees forming the engine room of any business, a key question that emerges is "what do we need to do differently, and what does this mean for our people".  It's about understanding what are the key seats in your organisation and ensuring that you have the right people with the right skills in those seats.  So, some questions for you to consider as you head into 2012: 
  • What percentage of  your key seats can you say with confidence are filled with the right people? 
  • What are your plans for increasing that percentage? 
  • What are your back-up plans in the event that a right person leaves a key seat.
If you need any support with tackling  these issues, give me a call.

In this edition of Shin(e)-news we look at the risks of forwarding on 'jokey', risque emails; we consider the best interview question ever; and we look at how to address poor performance without fear of a bullying allegation.

If you think others would benefit from receiving  Shin(e)-news, please forward this email to them so they can subscribe.

Have a great summer. 

Denise Hartley-Wilkins
Shine People Consulting Ltd.


Silly or sackable - the peril of email

Forwarding on jokey and risque emails has become part & parcel of today's communications.  It's all too easy to hit the 'Send' button on a circulated  'funny' (or not).  However, recent case law has highlighted the limits of innapropriate  email behaviour, and the costly consquences..  read more...

The Best Interview Question ... ever?

If you were allowed to ask only one  (yes, only one) question during the course of an interview, what would you go for?  Try this one out for size… read more...

How to address Poor Performance .. and avoid a bullying allegation

Poor staff performance is one of employers’ most common complaints. Managers faced with difficult conversations about work standards and potentially litigious staff  often avoid dealing with it or don’t handle it very well.  Faced with a bullying allegation many managers abandon the whole thing.    read more…

Interesting stuff...

Some interesting stuff we came across:
  • CPR you won't forget.  Vinne Jones shows how to apply CPR to the Bee Gees 'Stayin' Alive'.  Point of note : dial 111 here in New Zealand.

To have a further discussion about anything in this newsletter, or for a general chat about anything HR please feel free to contact  us at  Shine People.  We love to hear from you.

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