“Overall, the online process is straightforward and well set out. I like the saving draft function so that you can come back at any time to continue and add extra information. Also like the quick replies to highlight any simple issues or errors in the application. Helpful and prompt assistance on the phone was appreciated during the learning process. Quick approval for a relatively simple exploration program was also appreciated.” 

"It was very simple and easy to use – especially after I attended the training!" 

"The quick processing times of the online form is greatly appreciated."

"The user portal is much faster than using the paper-based forms."