Fall 2014

From the President's Desk

Mike Durante, PresidentCan you believe we are three quarters through the year already?  I love this time of year – nothing like a clear, crisp autumn day!  Driving around the Hudson Valley, it makes me realize how lucky we are to live in this area and take in all of the beauty that nature supplies us with.

This issue in the Get to Know Select section, we are proud to introduce Krystal, one of two veterans that we have recently hired here at Select Telecom.  I think you will really enjoy her story and appreciate what she has done for her country as much as we do.  She has been an excellent addition to our family here at Select, and I encourage you to reach out if you could use some advice about how to find qualified veteran employees for your own business.

In our Spotlight article, we are highlighting a recent case study with our customer AIFS, focused on disaster recovery and call center functionality.  If you haven’t had time to read through some of our case studies, I encourage you to bookmark the Case Studies and Solutions By Industry sections of our website on your phone or laptop and check them out the next time you have a few minutes.  There are many great stories about how our team has helped different businesses with their IP telephone system design and installation and/or their data cabling installation.  (Also don’t miss the eye-opening Before & After photos!) 

As always, I would love to hear any comments you have on these articles and case studies, or anything else you want to talk about!  I hope everyone is having a good year business-wise, and that you are able to take the opportunity to enjoy some free time outside with your loved ones this fall.

Best Always,
Mike Durante
President – miked@select-tele.com



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Calling All Loyal Customers!

It would be incredibly helpful to us if you would consider taking 5 minutes to leave a brief review of your experiences with Select Telecom at Google Local, Facebook, and/or Yelp.

We very much appreciate hearing your thoughts and feedback, and your input will go a long way towards helping others find Select Telecom for the 24/7/365 service they deserve.

Thank you giving all of us at Select Telecom the opportunity to serve you as one of our loyal customers!
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Select Telecom, Inc. | 115 Wall Street
Valhalla, NY 10595 (914) 761-1313

Quick Tip:

Use Your $25,000 Write-Off with Section 179!

As an incentive for businesses to invest in themselves and jump start the American economy, Section 179 of the IRS tax code allows small- and medium-sized businesses to deduct the full purchase price of qualifying equipment purchased during the tax year from their reported gross income.  For 2014, the Section 179 equipment purchase write-off limit is up to $25,000.

Updating your telecommunications equipment is a great way to max out your Section 179 benefits for 2014 while investing in improved efficiency for your business.  The expert staff at Select Telecom can advise you on a custom system upgrade to meet the specific needs of your company and your budget.   Contact us today to get started – purchases need to be completed by 12/31 in order to qualify for a 2014 deduction.

All businesses that purchase or finance less than $200,000 in business equipment during tax year 2014 should qualify for the Section 179 Deduction.  To make sure that your business qualifies, please consult your accounting professional, IRS.gov, and additional resources about Section 179.

Get to Know Select:

Krystal Macpherson, Technical CSR

Every issue, “Get to Know Select” will feature a different employee sharing their experience at Select Telecom, along with updates about what’s going on at the company.  Have a favorite employee you’d like to hear from?  Email us to let us know!

Congratulations to Technical CSR Krystal Macpherson, who is celebrating her one-year anniversary with Select Telecom this month!  One of our celebrated veteran employees (the other being Stephen DiBella, who was featured in last quarter’s issue), Krystal joined the team in October of 2013, after a one-year tour in Afghanistan as an Information Technology Specialist with the Army National Guard.

She initially contacted Select Telecom while still in Afghanistan, but had to wait a few months until after her return to truly begin the application process.  (“We wanted to do a phone conference, but there was such a lag that we would have been talking over each other!” Krystal laughs.)  Once she began her new role, Krystal was surprised at how easy her transition back into civilian life has been.  “Everyone at Select Telecom has welcomed me with open arms,” she remarks.

Of course, Krystal is an easy colleague to appreciate – having extensive experience maintaining Cisco phones/switches and keeping a network secure during her time in the Army National Guard, she’s been a quick study with other technologies like ShoreTel and Brocade. Continue reading...

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Spotlight: Robust Disaster Recovery & Rich Call Center Functionality at AIFS

As Chief Information Officer at the American Institute for Foreign Study (AIFS), Gene Maillet had a lot of requirements to fulfill when searching for a new phone system: affordable call center functionality, easy administration, call oversight/reporting, and robust disaster recovery.  “Our existing Nortel system was approaching 10 years old, and it was massive.  With our upcoming office relocation, it was just too big to move, and we wanted to upgrade to the latest and greatest.”

With the assistance of a communications consultant, AIFS evaluated a handful of hosted and on-premises systems from different providers, focusing especially on the VoIP call center software features.  With 10+ call groups spread across seven or eight different business programs in cultural and educational exchange, it is critical for AIFS to have sophisticated inbound and outbound call direction based on division, number dialed, etc.  In addition, the Stamford, CT office has 160 employees, and AIFS supervisors need insight at their fingertips into the entire office’s call activity.

After an extensive search, Gene recalls, “ShoreTel emerged as the best combination of value and price.”  In fact, since the Stamford office installation, many of AIFS’s half-dozen offices in the US have decided to follow suit with their own ShoreTel installations.  Comparing the various solutions available, it quickly became apparent why ShoreTel was the right option to support multiple AIFS office locations.  Continue reading to find out why ShoreTel was the right choice for AIFS...

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