Save Recent Callers to Outlook Contacts

Maintaining that pesky address book can be a chore, and who has time for that?  Luckily, ShoreTel has made it easy to add recent callers to your Outlook Contacts with just a few simple clicks!  Your 1000 most recent calls are stored in Call Manager's History tab and any of those numbers can be quickly saved into Outlook using the following steps.

To Add an Outlook Contact from Call History:
1.    In Call Manager, click on the History tab or choose Windows > History
2.    Find the number you want to save and right click on the call
3.    Choose Add/Modify Outlook Contact from the pop-up menu
4.    An Outlook Contact window with the number will automatically appear
5.    Fill in the name and any other desired information, then click Save

Note: If you experience any issues with the new contacts, you may need to close the Call Manager application and Outlook and reboot your computer.

Having trouble?  Don't hesitate to contact us! (914) 761-1313 or

ShoreTel Call Recorder

ShoreTel recently released version 2.1.5 of the ShoreTel Professional Services Call Recorder.  Using this utility, you can automatically record and save voice communications that become available for quick retrieval and playback via any phone or computer on the network. Contact Select Telecom for more information about call recording solutions.

View more information about ShoreTel products on Select Telecom's ShoreTel page.