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Add Call Notes

Ever wish you could quickly remember where you last left off when a client rings your desk?  With ShoreTel's Call Notes feature, you can have all the information you need right at your fingertips - simply record relevant notes (payment discussed, issue resolution, etc.) in the Call Notes, and you and your colleagues will be able to instantly pull up that information by looking back at the call!

To Add Call Notes:
  1. In Communicator during an active call, click on the Call Details tab
  2. In the Add Call Note field, type your note
  3. Click the + symbol at the far right to record the note against the number
  4. If desired, select Allow direct editing of the note to enable any user to edit existing notes
Having trouble?  Don't hesitate to contact us! (914) 761-1313 or

ShoreTel Web Dialer

The ShoreTel Web Dialer extension enables you to dial any phone number displayed in your web browser with just a click of the mouse!  No more memorizing digits or copying/pasting into Communicator - simply click on the phone number hyperlink to dial.  Contact Select Telecom to learn more about ShoreTel Web Dialer.
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