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Dial by Name with the Directory Key

My tips can get complicated sometimes, but not this month! Sometimes I forget that most telephone users are unaware of some of the simplest phone features that us phone techs take for granted. One example: ShoreTel's Directory key.

Click the Directory key on your phone and up pops a list of every User in your system. Select a name using the cursor arrows, then you can Dial or Intercom that extension using the corresponding soft key.

You know that old extension list that's been thumbtacked above your phone for who-knows-how-long? Toss it, and join me in the 21st century.

Note: You can also use your ShoreTel Communicator in a similar way. Just click on an extension in your contact list and your phone will Intercom that extension automatically.

Having trouble?  Don't hesitate to contact us! (914) 761-1313 or

Connecticut Refresher

Are you getting the most out of your ShoreTel system? If you fear the answer is 'no', join us at our next ShoreTel Refresher on June 22nd. This one will be held in North Haven for the convenience of our CT customers.
View our invitation page for details.
ShoreTel's IP655 Phone
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