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Barge In to Join Call in Progress

Last month's tip introduced you to Silent Coach, which allows you to speak to a colleague during a call without the caller on the other end hearing what you say.  It's great for coaching a new employee as they ramp up on the job.  But what if you need to jump in and speak to the caller directly?  The Barge In feature allows you to do just that!

To Barge In and Join a Call in Progress:
 1. In Communicator, initiate a Silent Coach call:
     a. In the Contacts tab, right-click a user and select Silent Coach (more info here)
 2. In the Active Call area, right-click the call you are silent coaching
 3. Select Barge In
 4. Both the ShoreTel user and the person they are speaking to can now hear what you say
 
Having trouble?  Don't hesitate to contact us! (914) 761-1313 or service@select-tele.com.

Mobile Video Conferencing

Did you know that ShoreTel Mobility enables single touch video calling from your Apple or Android smartphone or tablet?  Video calls are supported over WiFi and cellular data worldwide, and can also integrate with popular room-based systems such as Lifesize and Polycom.  Contact Select Telecom to learn more about ShoreTel Mobility.
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