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Custom File-Based Music on Hold

Hold music: it can be the bane of your customers' existence, or a pleasant respite from their day.  Make sure it's the latter by uploading your chosen file to ShoreTel Director.  Having trouble finding an appropriate selection?  Let us know and we can provide some defaults or connect you with a custom audio recording created just for your business.

To Customize File-Based Music on Hold:
  1. Enable File Based Music on Hold
      aIn ShoreTel Director, navigate to the Administration menu
      b. Select Application Servers > HQ / DVS
      c. Choose Headquarters
      dCheck Enable File Based Music On Hold
      e. Assign an unused extension to Music on Hold Local Extension
      f. Click Save
  2. Upload a Music File
      a. In ShoreTel Director, navigate to the Administration menu
      b. Select Call Control > Music on Hold > Files
      c. Click New
      d. In the pop-up, enter a Name for the file, then click “…” and select the desired music file
      e. Click Save
  3. Activate the Music File
      a. In ShoreTel Director, navigate to the Administration menu
      b. Select Call Control > Music on Hold > System Defaults
      c. For the Internal Calls drop-down, choose File Based
      d. For the File Based System Default drop-down, choose the file name you uploaded
      e. Click Save
 
Having trouble?  Don't hesitate to contact us! (914) 761-1313 or service@select-tele.com.

ShoreTel Application Dialer ("AppDialer")

The ShoreTel Application Dialer extension (also known as "AppDialer") supports easy phone dialing from any Microsoft Windows application - simply select the phone number text and click the AppDialer icon to initiate a call.  Works broadly with any 3rd party application and with Microsoft Office tools.  Contact Select Telecom to learn more about ShoreTel Application Dialer.
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