Using "Presence" Effectively

Did you ever notice those little colored icons next to your contacts in Communicator and wonder what exactly they mean?  Well then, have we got a treat for you!  Many ShoreTel users overlook the usefulness of the Presence (availability) icons in updating you on what your contacts are up to and how best to reach them.  Don't waste time walking to a colleague's office or ringing their phone only to discover they're on a call - instead, let ShoreTel help you use your time more effectively.  Here's how to get the most out of those little colored dots.

To Use the Presence Icons:
1.    In Communicator, put your cursor in "Enter a name or number" field
2.    Search for the contact whose status you wish to check
3.    Compare the icon next to their name to this handy key:
(Note: This list shows combined Phone & IM Presence)

Having trouble?  Don't hesitate to contact us! (914) 761-1313 or

ShoreTel Call Recorder

ShoreTel Call Recorder allows you to automatically record and archive voice communications end-to-end through call transfers, system-wide.  This feature enables your organization to save actual call communications to provide better training, ensure compliance with company standards, and resolve disputes with customers. Contact Select Telecom to learn more about ShoreTel Call Recorder.

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about ShoreTel products 
on Select Telecom's 
ShoreTel page.