CGR Completes Operations Study in Lancaster, NY
CGR recently completed an operations and staffing study with the Village of Lancaster in Erie County, NY. The Village Board of Trustees sought an independent assessment of the Village’s operations to help the Board set priorities during its annual budget process. CGR’s local government team analyzed budget and staffing data, reviewed Village policies, gathered benchmarking data, and interviewed Village leaders, department heads and staff.
Recommendations focused on shoring up staff to manage the substantial workload in the Clerk-Treasurer’s Office; improving overall asset management and capital planning in the Village; developing a succession plan for the Department of Public Works; and clarifying Village policies and procedures related to the Fire Department. The Village is already in the process of implementing changes recommended in the report.
CGR thanks the Village of Lancaster for the opportunity to work together to improve services to Village residents.