CGR Partners with EMS Agencies to Improve Service
CGR recently completed work with the Town of Queensbury (NY) to analyze its emergency medical services (EMS) system and identify opportunities for improvement. The project was developed in conjunction with three EMS agencies that provide ambulance transport in the Town.
Our study found that Queensbury’s EMS system is in good shape in many respects: it has adequate funding, a strong cadre of volunteers, modern equipment and appropriate physical resources. We also found, however, that the EMS system in Queensbury could provide better service to residents and visitors for the same or perhaps a lower cost through the adoption of structural changes and/or improving its existing practices in meaningful ways.
Principal Paul Bishop, who led the Queensbury study, is available to work with other municipalities and EMS agencies seeking to improve service. He can be reached at: email@example.com
Our recommendations included partial or full mergers of the EMS agencies, adjustments to EMS service borders and / or funding formulas, and operational changes such as new staff wages, mandating and supporting performance standards, hiring professional management and tracking clinical care. The agencies are in the process of implementing several of CGR’s recommendations.