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March 4, 2021

CGR Welcomes Three Newly Elected Board Members

CGR is pleased to welcome three new members to its Board of Trustees. They bring important perspectives and expertise in public education, local government, the nonprofit sector, business and human services.

The members, who began their three-year terms in February, are:

Dr. Daniele Lyman-Torres, Commissioner of Recreation & Human Services of the City of Rochester. She also serves on the board of Willow Domestic Violence Center. 

Marisol O. Ramos-Lopez, Chief of Communications & Intergovernmental and Community Relations of the Rochester City School District. She also serves on the boards of Causewave and Villa of Hope. 

Thomas J. Rogers, Senior Vice President/CFO of ESL Federal Credit Union. He is also serving as board of director’s chair of the Ronald McDonald House Charities of Rochester, and board member of the COMET Informatics, LLC.

The board also elected new officers. Suzanne Nasipak-Chapman, Regional Director at USI Insurance Services, will serve as Vice Chair. Warren Hern, President and CEO of EastBay Ventures, will serve as Treasurer and will also serve as Chair of CGR’s Finance and Audit Committee. Dr. Joel Frater, Former Executive Dean of Monroe Community College will serve as Board Secretary. David Fiedler, retired CEO of ELS Federal Credit Union will continue as Board Chair.
CGR Partners with EMS Agencies to Improve Service

CGR recently completed work with the Town of Queensbury (NY) to analyze its emergency medical services (EMS) system and identify opportunities for improvement. The project was developed in conjunction with three EMS agencies that provide ambulance transport in the Town.

Our study found that Queensbury’s EMS system is in good shape in many respects: it has adequate funding, a strong cadre of volunteers, modern equipment and appropriate physical resources. We also found, however, that the EMS system in Queensbury could provide better service to residents and visitors for the same or perhaps a lower cost through the adoption of structural changes and/or improving its existing practices in meaningful ways.

Our recommendations included partial or full mergers of the EMS agencies, adjustments to EMS service borders and / or funding formulas, and operational changes such as new staff wages, mandating and supporting performance standards, hiring professional management and tracking clinical care. The agencies are in the process of implementing several of CGR’s recommendations.

Principal Paul Bishop, who led the Queensbury study, is available to work with other municipalities and EMS agencies seeking to improve service. He can be reached at: 
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