Summer Chocolate Deliveries
Due to the high cost, we do not use refrigerated shipping. However we do offer “cooler boxes” with (reusable) ice packs for shipping to locations where extended exposure to high ambient temperatures is likely to result in melting. This is how it works;
- For the box to be provided for FREE, you will need to order our chocolate lines in multiples of:
- 2 of our 5kg bulk sizes
- 6 of our 80g boxes
- 12 of our 30g boxes
- Or a combination of the above sufficient to fill a full cooler box
- If your order is below this minimum order size we will charge you $8 (incl. GST) to cover the cost of the cooler box, ice packs and extra freight costs (due to the weight).
While we collaborate with good freight partners, we do not control the whole shipping process. Therefore we ask you to use a cooler box, either free with orders of the minimum quantity (see above) or by purchasing one. We cannot accept returns due to heat exposure if no cooler box is used. We always assess local weather conditions and may hold back an order for a couple of days to avoid the risk of melting (e.g. products sitting in a courier depot over the weekend).