Ho Ho Ho, Tis the season so be organised!

Christmas News 
  • Christmas Deliveries Times 
  • Christmas Operating Hours 
  • Summer Chocolate Deliveries
  • Lemon Caramel Cheesecake 
Christmas Delivery Times 

The Christmas break is fast approaching and our couriers will be under added pressure with a lot of traffic on the roads, so please allow more time than usual for deliveries. Our couriers have advised us about the last possible dates to make an order and have it delivered before the holidays.

Please get your orders in by 2.30pm Victorian time on or before the cut-off dates for your area to ensure that orders make it in time for Christmas:

  • Grey Area – 6/12/16
  • White Area – 9/12/16
  • Dark Green Dots – 9/12/16
  • Orange Dots – 13/12/16
  • Red Dots - 13/12/16
  • Tasmania Red Dots - 15/12/16
  • Pink Area - 15/12/16
  • Lime Green Area/Dots - 16/12/16
  • Brown Area - 19/12/16 (orders will still be accepted on the 19th however there are no pre-Christmas delivery guarantees)

 
Christmas Operating Hours
Important Dates to Note
  • Mon 19th Dec-Fri 23rd Dec; Our Customer Service team will be available “as usual”. You can ask queries and place orders, however please note the above cut off times for your region.
  • Mon 26th Dec – Mon 2nd Jan; we are CLOSED and will not be available to answer any queries during this time. Orders can still be placed via our Wholesale Online Ordering Portal however note that because our accounts team is on holiday during this period we can only fulfil orders paid by credit card or by account holders. These orders will then be dispatched upon our return the week commencing the 3rd of January. 
  • Tues 3rd Jan; Loving Earth will reopen for the New Year, business as usual! All remaining orders from the break will then be dispatched as soon as possible.

Important! 
If you are purchasing Loving Earth products through one of our distributors, please contact them directly for their Christmas closing dates.  
Summer Chocolate Deliveries 

Due to the high cost, we do not use refrigerated shipping. However we do offer “cooler boxes” with (reusable) ice packs for shipping to locations where extended exposure to high ambient temperatures is likely to result in melting. This is how it works; 

  • For the box to be provided for FREE, you will need to order our chocolate lines in multiples of:
    • 2 of our 5kg bulk sizes
    • 6 of our 80g boxes 
    • 12 of our 30g boxes 
    • Or a combination of the above sufficient to fill a full cooler box
  • If your order is below this minimum order size we will charge you $8 (incl. GST) to cover the cost of the cooler box, ice packs and extra freight costs (due to the weight). 

While we collaborate with good freight partners, we do not control the whole shipping process. Therefore we ask you to use a cooler box, either free with orders of the minimum quantity (see above) or by purchasing one. We cannot accept returns due to heat exposure if no cooler box is used. We always assess local weather conditions and may hold back an order for a couple of days to avoid the risk of melting (e.g. products sitting in a courier depot over the weekend). 

WHAT THIS YOU SAY?...
Same amazing taste with a name that matches the flavors
LEMON CARAMEL CHEESECAKE
Coming to stores real soon...
Facebook
Instagram
Pinterest
Twitter
Copyright © 2016 Loving Earth, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list

Loving Earth · 35 Jellico Drive · Scoresby · Melbourne, Victoria 3179 · Australia