Join us for the first workshop in our 2017 Partnering with Consumers Series - an experience based co-design masterclass
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Date:    25 May 2017
Time:    8:30am - 5:00pm

Venue:  PwC Office
               2 Riverside Quay
               Melbourne

Cost:    
CHF & AHHA Members   $120
Non-Members                   $250
The Consumers Health Forum of Australia (CHF) and the Australian Healthcare and Hospitals Association (AHHA) are pleased to present the first workshop in our 2017 Partnering with Consumers Series - an experience based co-design masterclass.

 
Register Now
Experience Based Co-Design
This Masterclass will provide participants with an understanding of the evidence, benefits and a range of effective tools and approaches to engage staff, consumers and family members to co-design health and care services.

Participants will increase their understanding in the following areas:
  • The context, value and evidence base for working closely with patients and their families;
  • Awareness of a staged process to engage staff and patients, capture their experiences, organise and identify themes for improvement and to co-design future services;
  • Increased knowledge of a range of specific customer service design methods including observation, shadowing, interviewing, emotion mapping and co design; and
  • Measurement of improvements which incorporate the emotional context of experiences.
The masterclass will include presentations, group work, discussions and case study examples so that participants can maximise their learning.

Anyone interested in developing their skills in engaging meaningfully with consumers and particularly those involved in creating health services, as well as consumer representatives on advisory committees will find this workshop of interest.

For more information and registration visit the website.
The Presenter
The Masterclass will be presented by Dr Lynne Maher, Director of Innovation, Ko Awetea. Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on leading change, creativity and innovation, creating the culture for innovation, co-design and sustainability for improvement.
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