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The Business Bulletin

 


The Business Bulletin
Issue 186 - 4th February 2013



On Fat Cats, Soviet architecture and the challenge ahead
 
I was quietly asked if I would like one of the UNICEF office staff’s female relations to show me around Yereven on Saturday afternoon to give her a chance to improve her spoken English.

We duly met and agreed a time and place. When we met, it became clear that her English was not so good and heavily accented – Russian.

Nonetheless, off we went to see the sights. The first question was, ‘How do you like Yerevan?’ Old hands will know that there is only one answer to this and that is to say how much you like it; otherwise the relationship is in a tail spin from the start. So I duly answered and got the usual smiley response.

Actually it was true this time. We went to see the Opera House and then to a huge Soviet style monument on the skyline. It looked like a gold spear on a huge pole on a plinth. It was approached through a garden curiously with statues of fat people and finally a fat cat.

My guide explained that ‘many rich people live here’ so I began to understand why the sculptor might have chosen a fat cat to go with the fat naked lady lying down smoking a cigarette, and the fat naked soldier as well.

Looking up from the fat cat there are four huge sets of steps and between each concrete Soviet style art work, swirls and circles. I suppose it has some meaning but I think the main meaning is to impress the individual that you’re are a small cog in a big wheel and you should know your place.

Off we went in a different direction and there was another one, very similar but this time a huge woman with a sword – Mother Armenia she is.

Our tour took us past the Moscow theatre and also brand new shops, including Emporio Armani. I was told with a chuckle that this brand is not permitted in Turkey because it translates as Armenian Empire in their language, and they can’t have that!

Above the shops were lots of new apartments, I was told these are a popular buy with rich Iranians.

Over the weekend I gave some thought to the transformation plan that we must prepare and made a first draft of a plan outline and a risk analysis. Its very important to get this right as UNICEF have agreed with the government that it will be the test bed for the whole country.

While I know that there are many children in special schools with little or no disability (the reason being that special needs children attract 4.6 times as much funding to a school as a child without disabilities so there is an incentive to ‘find’ a disability and attract the child), I also know there will be children with real needs and no family to go to.

Its how we handle those that will be the acid test of our work.

Peter Gay Yerevan February 2013

You can send your comments to Peter here -
Peter Gay, Yerevan, February 2013

 
THE CENTRE ROARS BACK WITH NEW FUNDING AND A NEW SHARED BLOG

Nearly two years ago I wrote a ‘Note’ saying that the Centre for Cross Border Studies had 15-18 months funding left, we were starting to feel a little nervous, and were appealing to our readers and supporters for some good new ideas for cross-border cooperation in Ireland.

In the event we generated most of those new ideas within the Centre’s four walls in Armagh, with my colleague Ruth Taillon coming up with a disproportionate share of them.

These ideas – nine of them in all – were combined into a package of research, evaluation, training and information projects during the first five months of 2012 which was submitted to the Special EU Programmes Body for INTERREG funding last May. In November we received the hugely welcome news that eight out of the nine would be funded, starting on 1st February 2013. 2012 was a slightly difficult year – with the cupboard a bit bare and a number of staff working reduced hours – but we are now raring to get into our 2013-2015 work programme.

The eight projects cover a range of areas. ‘Towards a Border Development Zone’ builds on a proposal that came out of John Bradley and Michael Best’s 2012 study, Cross-Border Economic Renewal: Rethinking Regional Policy in Ireland – to explore the potential of a joint economic development approach across the whole Irish and Northern Irish border region.

It will involve five linked studies of how to develop an overall Border Development Zone strategy (to be led by local authority chief executives in the North and county managers in the South), plus individual studies of four possible development sectors in the region: 1) SMEs with export potential; 2) tourism and recreation; 3) agriculture, food and fish processing; 4) low carbon initiatives, energy saving and renewable energy.

Three of the projects will be run by the Centre’s ‘sister’ organisation, the International Centre for Local and Regional Development (ICLRD). These will: 1) engage local authorities in the cross-border region in new shared services initiatives, including pilot projects in areas like tourism and environmental and emergency services; 2) continue the ICLRD’s training and animation programmes in cross-border cooperation for local authority groupings; and 3) update and provide training in a number of tools including an updated all-island digital atlas and an all-island deprivation index, using data from the 2011 censuses in both jurisdictions.

There will also be training in and further development of the Centre’s highly regarded 2011 Impact Assessment Toolkit for Cross Border Cooperation. New budget and evaluation toolkits will be developed to help people who are applying for EU funding for cross-border cooperation projects, and then implementing such projects.

The Centre will join with the cross-border region health authorities’ network, Cooperation and Working Together (CAWT), to develop and train people in the use of a tool that will map the provision of acute health specialities on the island of Ireland.

The final project will be a third phase of the highly successful Border People cross-border information service, which the Centre has been running in partnership with the North South Ministerial Council’s Joint Secretariat since 2007. This phase will focus on working with citizens’ advice and information bodies in the two jurisdictions to train existing advice workers to provide practical cross-border information for people crossing the border to live, work and study.

Another new initiative with which the Centre is involved will be launched on 1st February. A group of individuals working in peacebuilding, peace research, cross-border and cross-community organisations have come together to discuss how they might use 2013 to reflect on the successes and failures of the 15 year period since the Belfast/Good Friday Agreement, and how we might all learn from those experiences to do better in the future.

The group – calling itself ‘15 Years On’ – consists of Peter Sheridan (Cooperation Ireland), Avila Kilmurray (Community Foundation for Northern Ireland), Professor Brandon Hamber (INCORE, University of Ulster), Susan McEwen (Corrymeela Community), Colin Murphy (Glencree Community), Neil Jarman (Institute for Conflict Research), John Driscoll (ICLRD), Professor Jennifer Todd (Institute for British-Irish Studies, UCD), Ruth Taillon and myself.

We are beginning a year-long conversation about the progress of peace and cooperation in Northern Ireland and Ireland, and where we should go from here. We plan this conversation to take place largely online, leading to a culminating event towards the end of the year. The discussion will also feed into a session on 26 May at the big Rotary/INCORE Global Peace Forum in Derry. Members of the group and others who are interested will be invited to post regular blogs and comments on a new shared blog page (http://15yearson.wordpress.com) on issues to do with the Northern Irish peace process.

Please join us in this important conversation. It is open to everybody.

Andy Pollak

‘A Note from the Next Door Neighbours’ is sent to everyone on the Centre for Cross Border Studies e-mail list on a monthly basis. If you have friends or colleagues who would like to be added to the mailing list for 'A Note from the Next Door Neighbours', please send their details to
crossborder@qub.ac.uk. or call +44 (0)28 3751 1550.

Find us on Facebook at
facebook.com/crossborderstudies

WorldHost Customer Service Training helps businesses gain a competitive advantage
 
 
With Northern Ireland currently hosting an impressive series of events, celebrations and new visitor attraction launches, we need to provide worldclass customer service to our visitors. For just £20 per participant, this practical, activity-based, 2-day customer training course will help businesses gain a competitive edge and build repeat business through customer service excellence and providing a world class welcome to all visitors. It also includes a half-day trip to local tourist attractions.

Who is WorldHost Training for?
Private businesses in the retail, tourism, hospitality, leisure and passenger sectors with under 250 employees

How much does the course cost?
Only £20 per person - discounted from the full £190 cost as the Department of Employment and Learning (DEL) are paying 90% of the course cost (£170). The Northern Ireland Tourist Board, the sector skills council People 1st and the Department of Employment and Learning are working in partnership to provide this WorldHost customer service training.

Course Dates and Venues
Antrim - 4 & 11 February
Lisburn - 5 & 12 February
Ballymena - 18 & 19 February
Banbridge and Cookstown - 25 Feb & 4 March

To find out more, please call Lynda Willis on 07773 423675 or email Lynda@customersensetraining.co.uk.


Chief Executive of Moy Park to Speak at M&L Conference

First Five Free Masterclasses Announced for Management Month

The full M&L Conference line up will be formally announced later this week but we want to give MLN members a sneak preview by announcing the first of our local speakers.

Nigel Dunlop was appointed Chief Executive of Moy Park in January 2008. Moy Park has since achieved record levels of profitability and has grown sales by almost 50%. In 2010, Moy Park became Northern Ireland's largest company, employing around 10,500 people accross Europe and last year sales exceeded £1Bn. We’re delighted that Nigel has agreed to speak at the M&L Conference to offer his ‘Reflections on Leadership’.

The M&L Conference will take place on Thursday 28th February 2013 (8.00am - 1.00pm) at Titanic Belfast.

Thanks to the generous support of MLN's partners, all conference tickets are offered at the significantly subsidised rate of only £50+vat (the true value is £195+vat).

You can book and purchase your place/s online now by
clicking here .

or more information on the conference, exhibition opportunities and group ticket bookings contact us at
info@mln.org.uk


Social Media Risk Management Workshop

with Bill McCartney Net4WiseOwls

Social Media is a Boardroom issue.
This confidential, interactive and hands-on workshop is strictly limited to 12 participants.
The Workshop is facilitated by Bill McCartney, Net4WiseOwls. 
·         Thursday 21 February
·         9.00am Registration & Coffee
·         9.30am – 1:00pm Workshop with Bill McCartney, Net4WiseOwls
·         Midtown Business Center,  25 Talbot Street, Cathedral Quarter,Belfast BT1 2LD
·         Strictly limited to 12 participants
 
Full information and registration here http://www.wordworksevents.com/
 
How to Get to Yes
A series of three outstanding Sales Workshops with Colly Graham, salesxcellence
 
How To Get In Front Of The Decision Maker. February 28
·         Who are your customers – who has the problems your offering can solve?
·         Mastering The Art Of Effective Cold Calling & Appointment Making
·         Effective Appointment Making
 
How to Win Sales. March 28
·         Understanding Solution Based Selling
·         Why people really buy
·         Find and identify potential clients
·         The Questioning Process
·         Value Added Consultative Selling
 
How to Write Winning Sales Proposals. May 2
·         Strategy Before the Proposal
·         Responding to Proposals
·         Develop a Winning Strategy
·         Style and Content
·         Preparing Fully for the Presentation
·         Closing the Deal
 
Full information and registration here http://www.wordworksevents.com/


 

What the programme offers

Recognised Level 5 qualification in Leadership & Management from Chartered Management Institute (CMI)

Student membership of the Chartered Management Institute

Full learning support and all course materials

A blended learning experience allowing participants to continue to develop their skills in the workplace

Practical improvement projects designed to deliver “bottom line results” for participants’ organisations

Duration

 One to Three days workshops with 15 to 150 hours guided learning & individual follow – up coaching. 

Target Group

Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only world-wide Chartered leadership and management professional body.

Accreditation

Level 5 Award, Certificate or Diploma in Leadership & Management through the Chartered Management Institute (CMI), depending on level of completion.

CLICK HERE FOR MORE INFORMATION


 

Business change in a digital age
19 February 2013, 12:00, Belfast, CPD 1 hour.
Múirne Laffan, managing director at RTÉ Digital, through innovative examples will show how RTÉ is placing content at the core of its development. Krishna De provides practical guidance on how to integrate social technologies into your marketing and PR communications. In association with CIPR Northern Ireland.


The Pitch NI
22 February 2013, 17:00, Belfast, CPD 1 hour.
The competition grand final in which the remaining three teams of marketing students present a potential marketing strategy for a brief provided by our sponsor, Subway. Will you agree with the judges' decision?




HOW DO I FIND OUT MORE / APPLY FOR THE PROGRAMME?

Simply register to come to one of our upcoming information seminars where you will find out more about the Programme. Please note that these are FREE to attend. Details of the information seminars are as follows:
17:00 – 18:30
6 February 13
SIGNAL, Enterprise House, Balloo Avenue, Balloo Industrial Estate, Bangor BT19 7QT
17:00 – 18:30
13 February 13
Fairways Hotel, Dublin Road, Dundalk, Co. Louth .
17:00 – 18:30

WHAT SHOULD I DO NEXT?
Simply call Conor at Full Circle on + 44 28 90 691027 or send us an email at conor@fullcircle.eu.com





 
First Edition Publications specialises in the management, publication and production of books, booklets, company reports, calendars, feasibility studies, manuals and specialist handbooks.

The company has particular expertise in the area of short runs of publications – this can range from as few as twenty to a few thousand. This means that, as far as authors are concerned, the financial risk can largely be taken out of publishing, especially for those authors active in areas of specialist interest.

If you are a professional speaker with an archive of resource material, then First Edition Publications can help you maximise your earning potential. By simply converting these resources into a published work, your audience will have access to a permanent record of your session and what’s more, you will be in a position to command a higher fee by virtue of the fact that you are a published author.

Published speakers, with a published track record, command a premium fee. In many cases, speakers can also offer a copy of the published work at a preferential rate for each participant in the session thereby increasing their yield from a speaking engagement.  Published speakers also generate most of their business from referrals which means that their level of repeat business is also significantly higher than the nor.

In this way, the speaker gains in two ways – the first is a premium rate as a published speaker and the second is an additional margin on the publications supplied as a support resource to the session concerned.

And this is where First Edition Publications can help the professional speaker, business trainer and business coach maximise each speaking and training opportunity.

After all, isn’t your published work the ultimate calling card

Contact Joe at joe@firsteditionpublications.com - 0044 7970 430 155


TENDERS

For Northern Ireland specific contracts, there are a number of sources of information specifically for contracts within Northern Ireland. The Central Procurement Directorate (CPD) handles contracts for a number of government departments. You can find a list of current tender opportunities on the CPD website. Again, there is no email alert facility that we can find which makes the content difficult to adapt to the Bulletin format.

Please see https://e-sourcingni.bravosolution.co.uk/esop/toolkit/notice/public/opportunities.do?reset=true for the current list of Northern Ireland opportunities.Ref: AUG374716Ref: OCT397775
GB-Kirklees: St John Fisher Catholic High School - Catering Service
Re commissioning of Jones & Shipman Dominator Grinding Machine
Open Labs - Partner Brokerage Services
Reinstall and Service of Talysurf and Talyrond Machine Tools
RRS James Clark Ross - Acoustic Modem Deck Unit
Management Development Training
PROCUREMENT OF DATA MODELLING EXERCISE FOR PRIVATE SECTOR HOUSING STOCK CONDITION
Infant Body Composition Analyser
Huddle Collaberation Tool
GB-Stockton: Q13-01 Replacement Windows for Maternity Unit North Tees and Hartlepoll NHS Trust
GB-Sea: Blue Badge Independent Mobility Assessments
GB-Trent: Interim Dry Recyclables
An assessment of the impacts of exempting Electro-Intensive Industries from the costs of CfDs.
Consultancy for the Provision of Exhibition Design Services
Electrode Slitting machine
Webinar Platform
GB-Glasgow: People Insight Survey
Specialist Rehabilitation Engineer
The provision of Community Alcohol Services for Adults
FURNITURE RE-USE COLLECTION SERVICE FOR THE LONDON BOROUGH OF HACKNEY
 
Huddle Collaberation Tool
PROCUREMENT OF DATA MODELLING EXERCISE FOR PRIVATE SECTOR HOUSING STOCK CONDITION
UK-London: Computer support and consultancy services
UK-West Malling: Fuel pumps
UK-Durham: Point of sale (POS) software package
UK-Stafford: Computer archiving services
Webinar Platform
UK-Huddersfield: Clinical information system
UK-Reading: Data analysis services
UK-Darlington: Software package and information systems
UK-Derby: Data-processing services
UK-Belfast: Public address systems
UK-London: Computer support services
UK-London: System quality assurance assessment and review services
UK-London: Data storage services
Event Organiser Support & Maintenance Business Finder Contract
UK-London: Time accounting or human resources software package
UK-London: Computer platforms
UK-Manchester: Data supply services
UK-London: Contact management software development services

NO-Kristiansand: Primary school construction work
UK-Maidstone: Fire station construction work
UK-Port Talbot: Hire of construction and civil engineering machinery and equipment with operator
UK-West Malling: Fuel pumps
UK-Dorchester: Construction structures and materials; auxiliary products to construction (except electric apparatus)
UK-Beaconsfield: Repair and maintenance services of electrical building installations
NO-Sandefjord: Hire of construction and civil engineering machinery and equipment with operator
MK-Skopje: Urban development construction work
NO-Oslo: Construction work for highways, roads
UK-Earls Court: Field kitchens
NO-Lillehammer: Tools
GB-Southampton: Provision of structured cabling and engineering services
Lochinvar Close, Longtown Drainage and Resurfacing Works
GB-HELENSBURGH: Supply and Delivery of Hex Head Bolts, Nuts and Washers.
UK-Shrewsbury: Houses construction work
BG-Sofia: Pipeline, piping, pipes, casing, tubing and related items
SuperSTEM Building Extension at Daresbury
Mallsknowe Environmental Improvement Project

Belfast City Council Tenders are available at www.belfastcity.gov.uk/tenders



First Edition Publications

 

First Edition Publications, The Technology Centre, Townsend Enterprise Park, Townsend St., BELFAST BT13 2ES 

T 028 90435778 | M 07970430155 | joe@firsteditionpublications.com | www.firsteditionpublications.com | SKYPE id: gi4cso

The contents of this email and any attachments are the property of the organisation named above and are intended for the confidential use of the named recipients only. If you are not the intended recipient please notify us immediately. Any disclosure, copying or distribution is prohibited. We accept no responsibility or liability in respect of the email other than to the addressee. Any files attached to this email will have been checked with virus detection software before transmission. However, you should carry out your own virus check before opening any attachment. We accept no liability for any loss or damage, which may be caused by software viruses.


 


 

Retail Workplacements

Are you a retail company in the Craigavon area?

Would you be willing to offer a student from France a 4 week work placement?

For further information contact Karen Adamson at adamsonk@cido.co.uk




O’Kane Resourcing can now offer an extended range of services including the following:

Executive search & selection (includes technical positions)

Organisational executive outplacement and career support for individuals

Interim management solutions
Managing Director – Mid-Ulster Manufacturing and export focused business
Human Resources Manager – GB manufacturing plant with circa 2000 employees
Transport Manager – FMCG Ulster
NPD / Operations Technical Manager – Food Sector Co. Louth
Senior Electronics Engineer – Belfast
Senior Software Engineer - Belfast
Travel Co-Ordinator – Handle all in-house travel and related logistical requirements
Operations Manager Foodservice – Dublin
Head of Procurement – Food sector
Engineering Project Manager – Armagh
Maintenance Supervisor – Co. Armagh
Mechanical Design Engineer – Antrim
Logistics Manager with HMRC Import / Export experience, Co. Down
Senior Product NPD Technologist – based in GB
Business Unit (Production) Manager - Dungannon
Technical Manager – Mechanical engineering / manufacturing / R&D
Contracts Manager - Belfast

Contact: Conor MacNamara

Partner
O’Kane Resourcing
M: 079 681 60122
T: 028 308 29707

 
Waiting in New Jersey’s Newark Liberty International Airport for my flight back to Belfast (which is always a trying experience given the number of delays and cancellations), I pondered my latest trip to the U.S.

Yes, as per usual, I sampled the local cuisine a little too often…. I am a sucker for BBQ ribs. The timing of my departure was also extremely unfortunate, given that I missed out on the world’s largest motor show in Detroit! Maybe next time…….


Although, I could not help but feel relieved, as I managed to miss the huge snow storm whilst in Minneapolis, Minnesota. They did have a fair amount of snow as this picture will testify too. At this point, I think it is important to mention that in contrast to NI, America does not grind to a halt.

On a more serious note, in my role as an auditor of ISO Management Systems, these visits are always quite refreshing as I see business conducted in a completely different manner than in the UK. People in the UK tend to be worried about the ‘Big Bad Auditor’ and this generally sets the tone for the day. Whereas in the U.S, rather than being greeted by a suited and booted quality/environmental manager.

I am more likely to be greeted by the owner’s dog (quite common in the ‘Mom & Pop’ machine shops of Michigan) or a high-five. Things are much more laid back.

There is a stark contrast to how the Americans conduct themselves during the audit. Call it eccentricity or their outgoing nature, but in my opinion (approx. 100 audits later), it is this very trait that allows them to get more value from their management system than your average UK based company.

In general, everyone from shop floor to the president of the company submerges themselves within their system and makes it the cornerstone for doing their job or running their company. It is not just a manual on a shelf. They genuinely look forward to the auditor’s visit; mostly as validation of all their hard work for maintaining and improving their system.

Taking this into consideration, I cannot help but feel that on this side of the pond, we are missing out on the true benefits of an effective management system. This is something we could learn from the Americans.

I will leave you an irk that I have with my visits to the U.S. I am not sure if I am the only one, but I find it extremely frustrating when I cannot walk from my hotel to the local shops (on the same side of the road, may I add) due to a lack of ‘sidewalks’.

I normally have to walk through car parks, around gas stations, across lawns and busy roads just to walk a few hundred yards up the road! Could an investment in footpath’s help to alleviate the growing levels of obesity in the U.S? I will leave you to ponder!
 
Ryan Collins
Principal Consultant
New Paradigm Consulting

ryan@newpconsulting.com

07828724636
BSkyB to transmit adverts tailored to viewers lifestyles

By Katherine Rushton, Media, Telecoms and Technology Editor Daily Telegraph

9:13AM GMT 31 Jan 2013

The satellite television business, which is 39pc owned by Rupert Murdoch’s News Corporation, grew sales by 5pc to £3.53bn in the six months to January, only slightly behind the 5.5pc growth it achieved in the same period the year before.

Pre-tax profits rose 8pc to £642m, marking a slowdown on the 28pc boost in profits BSkyB delivered during the same period last year, as it invested in new content and products, the company said.

It launched its Now TV service last July, allowing television viewers to watch Sky content without paying for a subscription or having a Sky box for the first time, to help it fend off competition from cut price rivals such as Netflix and Amazon’s Lovefilm.

The service currently offers movies, but BSkyB plans to expand the offer by allowing viewers to access any sports content for 24 hours, when they buy a £9.99 “day pass”.

Investors had feared that the new service would end up attracting BSkyB’s existing subscribers as well as customers signing up for its rivals.

Of the 88,000 new customers who joined BSkyB in the last quarter, 50,000 opted for its television service. 25,000 of those eschewed a full subscription in favour of Now TV.

However, analysts expressed relief that the satellite television business is still managing to attract customers to its more valuable subscription service.

Paul Richards at Numis said the number of new customers was “slightly below” its expectations but that, “encouragingly, take up of new products continues to increase, driving customer satisfaction and loyalty”.

Jeremy Darroch, chief executive, said the company had invested in getting “better on screen” and ensuring it stayed ahead of rivals in technology, “with rapid adoption of new products that enhance the viewing experience and make it easier for customers to access our content when and where they choose”.

BSkyB’s mobile television service, Sky Go, for example, gained in popularity and saw a record 234,000 users sign up for live coverage of December’s Manchester derby, he said.

The approach had paid off, he added. “In a tough economic environment, more customers are taking more products and spending more money with Sky.”

The new services also helped to dampen the effects of a price rise in September - the first from BSkyB in two years. So-called customer “churn”, a key metric measuring the proportion of users who cancel their subscriptions in a year, rose from 9.8pc to 10.3pc, crossing BSkyB’s targeted limit of 10pc.

However, it boosted the amount of money it makes from its average customer by £24 to £568, partly thanks to the price rise but also as it signed up more households to take broadband and telephone services as well.

Editor's Note: What this means is that if you have a shop in postcode BT97, you can arrange for SKY to deliver your advert to SKY subscribers in your own or adjacent postcodes only - it can also differentiate between different socio-economic groups within a postcode....  this might be a game changer...


Strategy & Networking

A Management Masterclass hosted by Newtownabbey Borough Council
Date: Wednesday 6th February 2013
Time: 6.00pm – 8.00pm
Key Speaker: Joanne Grant, MD of JCDecaux Ireland
Venue: The Yarn Suite, Mossley Mill, Newtownabbey
Cost: Free Event (buffet supper included)
More info and booking:
Click here


Social Media Risk Management Workshop

with Bill McCartney Net4WiseOwlsSocial Media is a Boardroom issue.


This confidential, interactive and hands-on workshop is strictly limited to 12 participants.
The Workshop is facilitated by Bill McCartney, Net4WiseOwls. 
·         Thursday 21 February
·         9.00am Registration & Coffee
·         9.30am – 1:00pm Workshop with Bill McCartney, 
Net4WiseOwls
·         Midtown Business Center,  25 Talbot Street, Cathedral Quarter,Belfast BT1 2LD
·         Strictly limited to 12 participants
 
Full information and registration here
http://www.wordworksevents.com/
 
How to Get to Yes
A series of three outstanding Sales Workshops with Colly Graham, salesxcellence
 
How To Get In Front Of The Decision Maker. February 28
·         Who are your customers – who has the problems your offering can solve?
·         Mastering The Art Of Effective Cold Calling & Appointment Making
·         Effective Appointment Making
 
How to Win Sales. March 28
·         Understanding Solution Based Selling
·         Why people really buy
·         Find and identify potential clients
·         The Questioning Process
·         Value Added Consultative Selling
 
How to Write Winning Sales Proposals. May 2
·         Strategy Before the Proposal
·         Responding to Proposals
·         Develop a Winning Strategy
·         Style and Content
·         Preparing Fully for the Presentation
·         Closing the Deal
 
Full information and registration here
http://www.wordworksevents.com/


Making the Most of City Events 2013
 

A special seminar is taking place in Belfast soon for businesses wanting to benefit economically from big events in the city this year like the World Police and Fire Games (WPFG).

Belfast City Council is organising the ‘Making the Most of City Events 2013’ free business breakfast seminar in the Merchant Hotel on Tuesday 12 February as part of its Destination Belfast programme.

Speakers will include retail consultant Des Mulholland who will share practical tips for businesses on how to plan for and maximise their business presence in August through the WPFG and other city events.

Alistair McGowan from the WPFG will also be a guest speaker at the seminar to offer an insight into the previous games and how retailers can get involved and benefit from the prestigious event.

Belfast will host several high-profile city festivals and events in 2013 including the World Police and Fire Games (WPFG), the third largest international multi-sport in the world, from 1 to 10 August.

Organisers aim to attract 25,000 visitors from over 70 countries to the Games. This will include an estimated 10,000 competitors competing in 57 sports plus 15,000 friends and family. It will be the largest sporting event held in Northern Ireland and is projected to inject up to £21.4 million into the local economy.

Alderman Christopher Stalford, Chairman of Belfast City Council’s Development Committee, said: “The World Police and Fire Games represent an amazing opportunity to raise the profile of Belfast and Northern Ireland internationally and leave a lasting legacy. It will increase future tourist and business visitors and enhance our ability to attract future international events.

“We want to ensure that businesses in the city make the most of this event and other events in 2013 maximising business opportunities that come their way. I would encourage businesses from across the city to come along to this important seminar.”

To register for the free seminar, businesses should contact Belfast City Council’s Economic Development Unit on (028) 90 3202 0202 or email
www.belfastcity.gov.uk/economicdevelopment




The Prince’s Trust Enterprise Programme supports young people who:

→      Are aged 18-30
→      Are unemployed or working less than 16 hours a week

Support options on offer:

→      Business skills training and business planning support
→      Potential start-up loan funding, up to £4,000 for a sole trader and up to £5,000 for a partnership.
→      In special circumstances grants up to £1,500
→      Up to 2 years support from a volunteer business mentor
→      Access to specialist support, including our free legal helpline
→      For those who start a business, access to a wide range of free and discounted products/services.

12th February 2013   
Information Session
The Prince’s Trust – Belfast Office 3pm
Block 5 Jennymount Court, North Derby Street, Belfast,BT15 3HN

18th-21st February 2013        
4 day Explore Enterprise Course
The Prince’s Trust – Belfast Office 10am-4pm
Block 5 Jennymount Court, North Derby Street, Belfast,BT15 3HN
 
To find out more please call 028 90745454 or contact Bronagh McCulla on 02890 758109

bronagh.mcculla@princes-trust.org.uk

Sales Training

The process for converting suspects into prospects, prospects into leads, leads into customers is a process.

Can you perfect it?


See the video here

www.salesxcellence.co.uk


Crisis & Continuity Management

A Management Masterclass with VW Germany
     
Date: Tuesday 12th February 2013
Time: 5.00pm - 6.30pm
Key Speaker: Axel Muhe, Volkswagon Germany
Venue: University of Ulster, Coleraine Campus
Cost: Free to attend
More info and booking:
Click here


 


Are you.....

A Graduate entering the career/job market?
A School leaver entering the career/job market?
Are you a Job Changer?
Are you planning a Career change?
Are you aJob returner?
Are you affected by redundancy?


For us all, seeking employment and the opportunity to put newly, hard won qualifications in practice, is a serious business in a very competitive environment and while academic or vocational achievement is much sought after by employers, this is far from the whole story.

Increasingly, employers find it difficult to differentiate candidates on the grounds solely of academic achievement and this means that a well structured and appropriate CV is a must to get yourself into the frame and on the road to a career.Thereafter, performance at interview becomes the game changer.

And unfortunately, that’s where many excellent job applicants have difficulties – Our colleges and Universities excel at the academic side and while they do their best to embed the importance of a strong CV and an understanding of the interview process on their students, the effort fails in the face of more pressing priorities.


If you need help in this area, then contact Bernadette Hendron right away - she can help with personal coaching on how to present your CV and improve your interview skills. She can provide coaching on a one to one basis either office based or on-line via SKYPE.

Bernadette Hendron
 - Managing Director
Breakthrough Recruitment Ltd
02838 396 544
07970 875 039

www.breakthroughrecruitment.com


Sink or Swim: The Art of Communication

A Management Masterclass hosted by LEDCOM
      
Date: Wednesday 13th February 2013
Time: 5.30pm - 7.30pm
Key Speaker: Ian Jeffers, Director, Princes Trust NI
Venue: Willowbank Conference Suite, Willowbank Road, Larne
Cost: Free to attend
More info and booking:
Click here


 
pp
ABOUT THIS PROGRAMME

The current economic downturn has affected us all to a greater or lesser extent. No one has been left untouched and while those involved in the construction sector have been probably the most affected, the impact has rippled far beyond that.

Many others have felt the cold breeze of recession recently and there is clear evidence that there are many who previously provided professional services to this sector, such as lawyers, architects, surveyors who have also been profoundly affected.

Cuts in the public sector are also contributing to an ever increasing group of professionals from all sorts of backgrounds who are competing for employment in a rapidly contracting economic environment.

Many are competing for jobs that they would never have considered previously and at a much reduced wage or salary. Many are also young people who do not have the buffer of an occupational pension but the common denominator across gender and age is that they all have a choice of five options:

Walk away and smell the coffee
Move elsewhere
Retrain for another skill
Complete for employment in another area at a reduced rate of reward
Consider self employment


The Professionals into Business Programme has been specifically developed to assist those former professionals who wish to pursue self employment as an option.


The programme will also include free business premises at Townsend Enterprise Park for a limited period.While the previous InvestNI “Go for It” programme was very successful, its main weakness was the one size fits all approach.

The five session basic training model does not fit all by any means and theProfessionals into Business Programme recognises and addresses this important shortfall. It is very difficult for even the most motivated aspirant to self employment to produce a detailed business plan after five short training sessions of three hours duration.

Townsend Enterprise Park Ltd has always fully supported business development initiatives which have the potential to create employment and prosperity.

Digital Marketing Breakfast

Increasing Sales with Mobile Optimised Emails and Websites
      
Date: Friday 15th February 2013
Time: 8.15am - 11.00am
Key Speaker: Peter Ellis, MD, BeingOnline
Venue: Being Conference Suite, 21 Old Channel Rd, Belfast
Cost: Free to attend
More info and booking:
Click here


Succession Planning Masterclass

A Business Breakfast with A&L Goodbody
          
Date: Thursday 21st February 2013
Time: 8.00am - 9.45am
Key Speaker: Alastair Keith, Partner, A&L Goodbody
Venue: A&L Goodbody, 5th Floor, 42/46 Fountain Street, Belfast
Cost: Free to attend
More info and booking:
Click here

 

 

Read the current
BUSINESS BULLETIN here


You can contact
First Edition Publications
in a number of ways
by phone: +44 (0) 2890 435778,
+44 (0) 7970 430 155,
+353 (0) 862 530 480,
+353 (0) 877 826659
email:
joe@firsteditionpublications.com
email:
riona@firsteditionpublications.com

We are located at the Technology Centre,
Townsend Enterprise Park
Townsend Street,
BELFAST BT13 2ES

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