WorldHost Customer Service Training helps businesses gain a competitive advantage
Course Dates and Venues
With Northern Ireland currently hosting an impressive series of events, celebrations and new visitor attraction launches, we need to provide worldclass customer service to our visitors. For just £20 per participant, this practical, activity-based, 2-day customer training course will help businesses gain a competitive edge and build repeat business through customer service excellence and providing a world class welcome to all visitors. It also includes a half-day trip to local tourist attractions.
Who is WorldHost Training for?
Private businesses in the retail, tourism, hospitality, leisure and passenger sectors with under 250 employees
How much does the course cost?
Only £20 per person - discounted from the full £190 cost as the Department of Employment and Learning (DEL) are paying 90% of the course cost (£170). The Northern Ireland Tourist Board, the sector skills council People 1st and the Department of Employment and Learning are working in partnership to provide this WorldHost customer service training.
Lisburn - 5 & 12 February
Ballymena - 18 & 19 February
Banbridge and Cookstown - 25 Feb & 4 March
To find out more, please call Lynda Willis on 07773 423675 or email Lynda@customersensetraining.co.uk.
First Aid at Work Training Course
Duration: 3 days / 18 hours – 25th, 26th & 27th March 2013.
This course trains employees to the standards of first aid approved by the Health and Safety Executive for the purpose of the Health & Safety (First Aid) Regulations (NI) 1982.
The cost for the 3 day Basic First Aid Training Course is £145.00 + vat per person.
To reserve your place on the workshops or discuss your participation please call our offices on 028 92 661160 or email firstname.lastname@example.org.
Chief Executive of Moy Park to Speak at M&L Conference
First Five Free Masterclasses Announced for Management Month
The full M&L Conference line up will be formally announced later this week but we want to give MLN members a sneak preview by announcing the first of our local speakers.
Nigel Dunlop was appointed Chief Executive of Moy Park in January 2008. Moy Park has since achieved record levels of profitability and has grown sales by almost 50%. In 2010, Moy Park became Northern Ireland's largest company, employing around 10,500 people accross Europe and last year sales exceeded £1Bn. We’re delighted that Nigel has agreed to speak at the M&L Conference to offer his ‘Reflections on Leadership’.
The M&L Conference will take place on Thursday 28th February 2013 (8.00am - 1.00pm) at Titanic Belfast.
Thanks to the generous support of MLN's partners, all conference tickets are offered at the significantly subsidised rate of only £50+vat (the true value is £195+vat).
You can book and purchase your place/s online now by clicking here .
or more information on the conference, exhibition opportunities and group ticket bookings contact us at email@example.com
Think Smart for Peak Performance - A Master-class with Valerie Pierce
Wednesday 13th March, 2013
Time - 08:30 - 09.00 - Registration;
09:00 - 11:00 Workshop & Networking
The masterclass is kindly sponsored by Invest NI
Venue - Invest Northern Ireland, Bedford Square, Bedford Street. BT2 7ES.
Price - £20.00 Members, £40.00 Non-Members
HOW TO BOOK:
Places are limited, so please book early to avoid disappointment. Bookings will close on Friday 8th March 2013.
To ensure smooth registration on the evening we would very much appreciate if you did not turn up ‘on spec’ as we may not be able to accommodate you.
To book, visit the ‘events’ section in our website, or through
For additional workshop queries, email firstname.lastname@example.org
or 00353 87 6452860
This workshop is eligible for CPD and a Certificate will be given at the event for those registered to attend. We look forward to seeing you there!
ABOUT THIS EVENT:
"Knowing how to think properly is an obvious and essential skill if you want to stay one step ahead of the pack. The mystery is that so few people invest in their thinking skills. Most of us assume that we do - until, that is, we meet someone like Valerie Pierce, creator of the Clear & Critical Thinking Programme. An afternoon with Pierce will leave you feeling that you have woken out of a coma "
Tina-Marie O'Neill, Journalist, Sunday Business Post
Social Media is a Boardroom issue.
This confidential, interactive and hands-on workshop is strictly limited to 12 participants.
The Workshop is facilitated by Bill McCartney, Net4WiseOwls.
· Thursday 21 February
· 9.00am Registration & Coffee
· 9.30am – 1:00pm Workshop with Bill McCartney, Net4WiseOwls
· Midtown Business Center
, 25 Talbot Street, Cathedral Quarter,Belfast BT1 2LD
· Strictly limited to 12 participants
Full information and registration here http://www.wordworksevents.com/
How to Get to Yes
A series of three outstanding Sales Workshops with Colly Graham, salesxcellence
How To Get In Front Of The Decision Maker. February 28
· Who are your customers – who has the problems your offering can solve?
· Mastering The Art Of Effective Cold Calling & Appointment Making
· Effective Appointment Making
How to Win Sales. March 28
· Understanding Solution Based Selling
· Why people really buy
· Find and identify potential clients
· The Questioning Process
· Value Added Consultative Selling
How to Write Winning Sales Proposals. May 2
· Strategy Before the Proposal
· Responding to Proposals
· Develop a Winning Strategy
· Style and Content
· Preparing Fully for the Presentation
· Closing the Deal
Full information and registration here http://www.wordworksevents.com/
What the programme offers
• Recognised Level 5 qualification in Leadership & Management from Chartered Management Institute (CMI)
• Student membership of the Chartered Management Institute
• Full learning support and all course materials
• A blended learning experience allowing participants to continue to develop their skills in the workplace
• Practical improvement projects designed to deliver “bottom line results” for participants’ organisations
One to Three days workshops with 15 to 150 hours guided learning & individual follow – up coaching.
Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only world-wide Chartered leadership and management professional body.
Level 5 Award, Certificate or Diploma in Leadership & Management through the Chartered Management Institute (CMI), depending on level of completion.
CLICK HERE FOR MORE INFORMATION
Business change in a digital age
19 February 2013, 12:00, Belfast, CPD 1 hour.
Múirne Laffan, managing director at RTÉ Digital, through innovative examples will show how RTÉ is placing content at the core of its development. Krishna De provides practical guidance on how to integrate social technologies into your marketing and PR communications. In association with CIPR Northern Ireland.
The Pitch NI
22 February 2013, 17:00, Belfast, CPD 1 hour.
The competition grand final in which the remaining three teams of marketing students present a potential marketing strategy for a brief provided by our sponsor, Subway. Will you agree with the judges' decision?