The Business Bulletin - Issue 262 - 1st September 2014



Local business, Moira Guest House, has become the 500th WorldHost business to be accredited in Northern Ireland.  WorldHost is a customer service training programme that was developed for the Northern Ireland market by NITB and the tourism and hospitality sector skills council People 1st. The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries where the quality of front-line customer service is key to business success.

WorldHost trainer Lynda Willis and Alderman Allan Ewart, Chairman of the Council’s Economic Development Committee visited the premises recently to present Phil Trimble and Timothy McStay with their WorldHost plaque.  Allan said: “It is excellent news that this extensively restored and modernised guest house in the centre of historic Moira has attained the high standard of WorldHost.  This is an official acknowledgement of a local business’s investment in ensuring all their guests have a great experience; and receive the attention and service they deserve from the polite and courteous staff.

“I hope that being recognised as a WorldHost Business will attract new customers to this 10 en-suite room accommodation facility; and that existing customers will return on a regular basis.  The tourism industry is very important to Lisburn City Council; and it is delighted to be able to publicly acknowledge the high achievements of tourist facilities.

“Timothy and Kristina have done a fantastic job in creating this quality facility offering a varied breakfast menu to be enjoyed by guests after a great night’s sleep in one of their comfortable rooms.

Keep up the good work!” concluded Alderman Allan Ewart.

Future WorldHost courses are planned for Portadown (16th and 23rd September), Antrim (15th and 22nd October)  and Moira (4th and 11th November).    

Generous government funding is available for most private sector businesses meaning that the course costs only £20 per delegate. 

To find out more, please email or call 07773 423675.


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Each week Nick O' Shiel, Chief Executive, Omagh Enterprise Company, blogs on issues related to enterprise, technology and the economy. This week Nick discusses learning and education.

The origins of education lie to a large extent inside the military, as it trained people to follow orders and be compliant. The industrial revolution required similar people for the smooth operation of the assembly line. Even consumers were encouraged to behave in predictable ways and buy the same products to suit the efficiency of the factory.

Education was organised to teach students in groups and served its purpose for many years but its purpose has changed and so must it.

The traditional approach to education is being replaced by a more flexible approach to learning that provides tailored solutions for students.

Traditionally, when a student clashed with the system they were expected to change to suit the system rather than the system change to suit them.

The system worked for people who could sit still for hours at a time and memorise what they were taught; but for many others it didn’t work.

Universities, schools and teachers were the conduit for information, whereas, information is now available to anyone with access to the internet.

In a similar way, the value of knowing something is becoming less important, as information on any subject is easily found.

The job of education today is to encourage students to ask the right questions, as teachers no longer need to provide all the answers.

Years of research have shown that learners who find answers for themselves learn and retain more than if they are simply given the answers.

The education system needs to not only analyse test results but also understand how learning happens and how to make it happen more often and for more people.

Such understanding is happening in many areas like sports and health, as information is collected and used to improve individual performance.

Learning in the future will be targeted to suit the student and delivered through a mix of on-line and off-line methods.
Technology will allow students to work at their own pace to achieve their potential, while enabling the system to learn and better serve them.

Education tests students on predictable static material and prepares them for a world that no longer exists.
Learning tests students on live dynamic knowledge and prepares them for a world that is being created.

SO, learning is about to replace education as the traditional system is no longer fit for purpose and needs to change.

What do you think?

Is learning about to replace education?

Join the conversation and leave a comment. 

I look forward to your comments.

Nick O'Shiel,
Omagh Enterprise
Great Northern Road, Omagh, Co. Tyrone, BT78 5LU
Tel: +44 (0) 28 8224 9494  Fax: +44 (0) 28 8224 9451



SAGE 50 Accounts Stage 3 training

CIDO Innovation Centre tenants Mary Mackle Accountants/Thyme Training are hosting Official Sage 50 Accounts Stage 3 Training provided by Sage UK trainers at the i2 Innovation Centre.

This two day course helps you master the tools you need to take control of your stock and orders, including trading overseas.

Learn everything you need to know about managing a stock control system and processing sales and purchase orders. This course also covers sales invoices and credit notes, quotes and pro forma invoices, as well as foreign trading and Intrastat reports.

Dates: Thursday 11th and Friday 12th September
Official Sage Price £633+VAT
Thyme Training price  £450+VAT

Book by Thursday 4th September to receive an additional £60 discount.

To register please contact Thyme Training directly on 028 38392999 or


CIDO Innovation Centre tenants Mary Mackle Accountants/Thyme Training are hosting an Automatic Enrolment Seminar on Thursday 4th September 2014 at the i2 Innovation Centre.

Time: 9.30am - 1pm



Automatic Enrolment is a key part of the Workplace Pension Reform,  it means you'll need to automatically enrol certain members  of your workforce into a pension scheme, and you'll need to make a contribution towards it.

The law has already come into force for large employers with smaller employers following over the next six years.
Register now to reserve your space to find out your business's staging date and what you need to have in place before then.


To register please contact Thyme Training directly on 028 38392999 or


2pm - 4.30pm

Free demonstrations of Sage One, New Sage 50 Accounts and Sage Payroll.
Sage expert Ben Huston will be available to answer your queries.


Date: Tuesday 23rd September 2014
Time: 8.30am-1.30pm
Venue: Ramada Plaza, Shaw's Bridge

Wendy Cartwright, former HR Director for the Olympic Delivery Authority and Stanley McFarland, Technical Director, Whale, will be keynote speakers at the Northern Ireland HR Exchange, taking place on Tuesday 23rd September at Ramada Plaza, Belfast.

As well as keynote sessions, there will also be breakout sessions and an exhibition at which local and international suppliers will showcase their products and services.  In just a few hours, you'll see the latest innovative products, have your questions answered, learn new ways of doing things in breakout sessions, take inspirational insights from expert speakers and discover how the right contacts can drive your business forward.

The Northern Ireland HR Exchange is a must attend event for anyone who works within, or supplies to the HR function, as well as anyone who takes responsibility for staff development within organisations of any size or sector.  MLN members have the opportunity to attend this event for only £65+VAT, which is £10 off the early bird delegate rate. To activate this offer simply enter the promotional code TENOFF at the online checkout before Friday 15th August.

There are also still a limited number of exhibition stands available at the event so if you would be interested in profiling your business in this way, please contact Podiem immediately.  There are already over 20 exhibitors participating so don’t miss out on a great opportunity.


For many clients recruiting costs can be a big investment. To help MINIMISE THIS RISK we uniquely offer our 100% GUARANTEE. If our candidate should leave your employment for whatever reason within the first 100 DAYS, we honour a 100% FREE REPLACEMENT 

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A major all-Ireland marketing conference will be held in Belfast's Crumlin Road Gaol on October 1 organised by The Chartered Institute of Marketing.

The conference - Game Changers: Marketing with Impact - will include keynote speakers and presentations from well-known brands showing best practice in marketing.

Speakers include Cera Ward of Google Ireland, Elizabeth Sheenan of Lucozade Ribena Suntory and Colin O'Toole, who has worked with some of the world's biggest brands including Mars, L'Oreal, Colgate-Palmolive and Johnson & Johnson and Mondalez.

"This is a unique chance for marketers to hear from some of the most forward-thinking companies in Ireland.

We are very excited to give local companies the opportunity to learn from some of the leading players in the industry,"

Richard Houdmont, CIM Network manager in Ireland, said. The event is open to non-members as well.

Booking can be made at

Further information is available from cimevents@


For Northern Ireland specific contracts, there are a number of sources of information specifically for contracts within Northern Ireland. The Central Procurement Directorate (CPD) handles contracts for a number of government departments. You can find a list of current tender opportunities on the CPD website. Again, there is no email alert facility that we can find which makes the content difficult to adapt to the Bulletin format.

Please see for the current list of Northern Ireland opportunities.

GB-Leicester: Good Neighbour Service ? Older people
Medical Cover for Community and Intermediate Care Beds in Oxfordshire and for Medium Secure Mental Health Beds in Milton Keynes
Ideas management platform
Review of the Quality Assurance Framework of the National Atmospheric Emissions
GB-Braintree: Witham Enterprise Centre Feasibility Study
Flow Cytometry Equipment
GB-Colchester: Re-roofing Works
Saftey Footwear
Analytical Support for Consultations
GB-Bristol: The provision of an upgrade to the Financial Skill Certificate (FSC) training course
Marine Diesel Engines & Associated Equipment for Marine Engineering Course
GB-Colchester: Refurbishment of Enoch House
Non-intrusive River Flow Measurement (SBRI competition)
Supported living and residential services in Market Drayton for adults with learning disabilities
Internal Audit Software
The provision of road shows to promote Renewable Heat Initiative (RHI)
EMLA - Aspiring Chairs Programme
UK SBS Appointment of Suppliers on to the EPSRC Sandpit Organisational Psychology Framework Agreement
eHealth Cluster ERDF Business Assistance
Provision of Refurbishment Services PHE Chilton
Ideas management platform
United Kingdom-Middlesbrough: Software package and information systems
Analytical Support for Consultations
United Kingdom-Redcar: Industrial control software package
United Kingdom-Belfast: Industry specific software package
Internal Audit Software
United Kingdom-London: Personnel and payroll services
United Kingdom-Sittingbourne: Contract administration services
United Kingdom-Sheffield: Display units
United Kingdom-Bath: Construction project management services
United Kingdom-Manchester: Cinematographic projectors
United Kingdom-London: IT services: consulting, software development, Internet and support
United Kingdom-Belfast: Information technology requirements review services
United Kingdom-London: Building surveying services
United Kingdom-Glasgow: Highways consultancy services
United Kingdom-Devizes: Wide area network services
United Kingdom-Lochgilphead: Information systems and servers
14/32 The Provision of a Lecture Capture Solution
Greater East Midlands CSU Friends and Family Test
GB-Colchester: Web Development Consultant
Norway-Sandvika: Wastewater pumping station
GB-Colchester: Re-roofing Works
Supply and Installation of Lighting
Norway-S?rumsand: Construction work for water and sewage pipelines
GB-Colchester: Refurbishment of Enoch House
Ireland-Killarney: Hire of construction and civil engineering machinery and equipment with operator
Provision of Refurbishment Services PHE Chilton
Norway-Kristiansand: Street-lighting equipment
Former Yugoslav Republic of Macedonia-Ohrid: Pipes and fittings
United Kingdom-London: Architectural and related services
United Kingdom-Aylesbury: Refurbishment work
United Kingdom-Kilmarnock: Roadstone
United Kingdom-London: Landscape architectural services
United Kingdom-Preston: Building construction work
United Kingdom-Croydon: Repair and maintenance services
United Kingdom-Glasgow: Lockers
Norway-Ulsteinvik: Containers for waste material
Norway-Kristiansand: Floor-covering work
Norway-Rosendal: Snow-clearing services
United Kingdom-Belfast: Clothing, footwear, luggage articles and accessories

Belfast City Council Tenders are available at

First Edition Publications, The Technology Centre,
Townsend Enterprise Park, Townsend St., BELFAST BT13 2ES 

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