Want to know how the July 1, 2013 water and wastewater rates will affect your bill? Explore the bill calculator tool online or learn more by visiting
Pipeline April 2012

Year 2 Rates Coming In July

Ventura’s vital water and wastewater services are completely self-supporting through revenues generated by rates our customers pay. Reliable, clean water is delivered around the clock for daily activities such as bathing, cooking and outdoor watering. Equally important, water sent down the drains of our homes and businesses is collected and cleaned to protect our health and the health of the environment.

But, did you know that your money also funds a wide range of other less visible expenses? Long-term debt payments, planning, environmental compliance, and capital projects including replacement of old pipes and associated facilities are all provided by Ventura Water and paid through our rates.

To generate sufficient revenues to keep Ventura Water financially stable, two-year rate restructuring and increases were approved last year. Year 1 was effective on July 4, 2012 and Year 2 will go into effect on July 1, 2013. The chart below provides a few examples of how the Year 2 rates may affect average customers. To estimate how the July 1, 2013 rates may impact your bill, visit
and explore the bill calculator tool. Ventura Water values our customers and we thank you for your support.

Bi-Monthly Sample Bills - July 2013

My Ventura Landscape Watering Guide for May

Your Ventura Water Rates at Work
Water System Pressure Monitoring Stations
Design efforts are nearly complete for the installation of 20 water system pressure monitoring stations throughout the City. These stations will improve the remote monitoring of the water system and provide valuable “real time” information to water system operators.

The California Department of Public Health requires that at least 40 pounds per square inch (psi) of pressure be maintained at all times throughout the water system to prevent contaminants from entering water pipes. The monitoring stations will help identify pressure trouble spots quickly so that corrective actions can be taken immediately. If a particular station detects that the pressure is dropping close to the 40 psi minimum, operators can manually turn on another groundwater well or fill up a water storage tank. The stations will also help troubleshoot the location of a pipe leak that may be causing low-pressure issues. At a total project cost of $600,000, the stations will be primarily underground vaults in the street or in parkways between the street and sidewalks and will be equipped with small radio antennas to relay pressure data to the water system.

Shana Epstein, Ventura Water General Manager
Dear Customer:

As the weather warms up and bathing suit season is around the corner, many of us are reading our food labels a little more closely to monitor the dreaded calorie count. 

In addition to eating right, we often hear that drinking six to eight glasses of water a day is important to keep our bodies healthy. Ventura Water provides quality water and our label per se is the annual Drinking Water Consumer Confidence Report. In late March, the 2013 Report was mailed to every Ventura home and business in the My Ventura Magazine. If you didn’t notice it the first time, look for my picture in the middle of the magazine to find the first page of the report.

So, why should you read a report with a bunch of numbers about constituents that are not common in everyday life? While this label does not include calories or fat or carbohydrates, it does show you how well Ventura Water’s staff and systems are removing constituents from our drinking water sources to meet or exceed stringent health standards.

And, while we have your attention, the report is a great opportunity to share important information about our capital improvement program (page 8). Replacing and improving our aging pipes and facilities at the right time is critical to maintaining a healthy and reliable water system infrastructure so we can continue to serve quality water now and to future generations.

If you did not receive the 2013 Drinking Water Consumer Confidence Report or just want to read our label again (in English or Spanish), visit
As my Mom always says, it’s good to read labels!

Shana Epstein
Shana Epstein
Ventura Water General Manager
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