What’s the difference between a complaint and an academic appeal?
An academic appeal is a specific type of complaint: it is when you disagree with an assessment mark or grade, and seek to have your mark changed. Academic appeals should be directed to your unit coordinator, in the first instance: this is also known as making an ‘informal appeal’.
For example, maybe you are not satisfied with an exam result, and feel the reason you received a poor mark is due to the exam questions being designed badly, and insufficient feedback from your tutor. For the quickest outcome, we would normally recommend you consider an informal appeal against the exam mark (if you have grounds), and separately consider making a complaint against the teaching in your subject. While the informal appeal should be directed to your unit coordinator, your complaint should be addressed to the faculty, or to the Student Affairs Unit.
Contact SUPRA for assistance in making an appeal or complaint.