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July 2012 - Vol. 6
Innoprise Insider
Building the Intelligent Enterprise

In this Issue...

In this issue, we introduce our newest Application Consultant, announce our NPS winners, introduce user group forums, and provide a quick wrap up of the 2012 Innoprise User Group meeting.

Do you have a topic suggestion? Something to share? An idea for us? Email

Welcome (Back) Valerie!

I am pleased to announce the addition of Valerie Loyd to our Enterprise Resource Planning (ERP) team!
Valerie will join our Innoprise Financial team, reporting to Robert Hatton, beginning August 13th and will be based out of the St. Louis, MO office. She is a returning Harris alumni who worked within the GEMS and Cayenta software divisions performing financial and payroll software implementations.
Please welcome her back to the fold come the 13th!

User Group Forums

We are excited to introduce our Regional User Group Forums! The forums have been created to provide a location for you to communicate with other Harris ERP customers to share ideas and discuss topics of interest regarding the use of the software. We have created an “Innoprise Community” just for Innoprise users to share tips and tricks, ask questions, etc. You access the forums via the Harris eSupport site. Instructions are posted in the same location as the Innoprise Presentations (noted below).

Innoprise User Group Wrap Up

First and foremost, we'd like to say a big THANK YOU to everyone who attended, especially to our host, the City of Black Hawk, CO. You all helped make the 2012 Innoprise User Group Meeting a success and we do hope to do this again next year! We had 47 customers from 14 organizations across 6 states attend - a great turn out! 

All User Group presentations have been posted on eSupport. To download:
  1. Log in to eSupport.
  2. Select Downloads, Documentation.
  3. Select Harris ERP as the "Division."
  4. Select Innoprise as the "Family."
  5. Select 2012 User Group as the "Category."
  6. Simply click on the presentation(s) you want to download.
See the sidebar at the right for information regarding the Innoprise Roadmap. *If you do not have an eSupport log in, please contact Laura Mathis and she will get you set up.

What customers had to say about the 2012 User Group experience

"The conference was very informative and well worth attending. Mostly the presenters were well prepared and the sessions were well attended. The conference started strong with the opening address (kudos Dennis for assembling such an awesome team) followed by the roadmap presentation and continued throughout the conference with informative and well-presented sessions... Overall, I felt that you did a superb job organizing the sessions, and selecting relevant topics. Congratulations on both a successful and a memorable conference!"
--Margaret Brocklander, Director of Information Technology, City of Brighton, CO
"The place and conference rooms were great. The staff at the Ameristar as well as all the Harris instructors were very friendly. At the Wednesday night welcome reception, the interaction was great with Harris folks. Farrell and Tina are excellent at making you feel welcome and starting up a conversation for those of us that are as fluent or comfortable at that! I thank them for being very friendly and professional. Tina was great in the sessions for she was taking notes on questions asked to get the newsletter more efficient."
--Delora Dixon, Business Analyst, City of Loveland, CO

Help us do even better next year!

Below are links to our evaluation surveys. Your opinion is important – please help us make next year’s event even better! We would appreciate your feedback by Tuesday, August 7, 2012.
Conference Survey
Please help us improve by providing your thoughts on the overall experience.
Session Evaluation
Please rate the presentations. Please complete a separate survey for each session you attended.

Innoprise Roadmap Version 8

One of the most sought-after sessions at the Innoprise User Group earlier this month was Bryce’s Innoprise roadmap presentation. You can download the current version (V8) of the roadmap from the Harris eSupport site (
  1. Navigate to Downloads, Documentation.
  2. Select Harris ERP as the “Division” and Innoprise as the “Family.”
  3. Choose 2012 User Group as the “Category.”
Since the roadmap is not static, we will notify you when the next version becomes available in October, and we will provide a link to download it.
*If you do not have an eSupport log in, please contact Laura Mathis and she will get you set up.

Announcing our NPS Winners!

Three lucky customers were each awarded a $50 gift card to simply for taking our quarterly customer satisfaction survey. These randomly-selected winners are:

Denice Bower, Account Technician
Regional Transportation Commission, NV

Joe Jensen, Programmer
City of Racine, WI

Dan Frelund, Finance Director
City of Brighton, CO

Congratulations and please know we appreciate and value your feedback! YOU have a chance to enter our next quarterly drawing, to close September 21, 2012: click here.

For more information...

NPS is our customer satisfaction program. We use the program to obtain your insight regarding our service levels,a nd then we turn your feedback into action. See what kind of feedback we received this quarter
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