To get notified about other opportunities to contribute and earn services, be sure to subscribe to our newsletter, and read more details about the new plans on the official announcement.
Frequently Asked Questions
When will these changes be taking place?
Sometime in the first half of 2019. We want to really kick the tires and make sure these releases work well, so there might be gradual updates as things are ready. We’re hoping that we will be able to offer the larger base Org account size (five instead of three) by the end of February; paid DocumentCloud plans and non-journalist access to DocumentCloud will not start until sometime after February.
What counts as a verified journalist? What is different about those accounts?
Currently, DocumentCloud only accepts users that have an affiliation with a vetted news organization. Starting with the relaunch, anyone will be able to sign up for a registered account, but verified journalist accounts will get extra capabilities, primarily focused on being able to publish documents publicly. If you currently have an active DocumentCloud membership, that membership will carry forward in marking you as a verified journalist. If you don’t, we’ll look at your professional memberships, current publications, and other evidence that you have a track record of obtaining, assessing, and publishing verified materials primarily for the purpose of informing the public.
Over time, we hope to partner with other organizations to streamline this process. If you are a journalism membership organization interested in this kind of partnership, please get in touch.
Key differences for verified journalist accounts:
Only verified journalists will be able to post documents publicly on DocumentCloud.
Verified news organizations and journalists with an active subscription will get to upload an unlimited number of public pages each month.
Verified news organizations without a subscription will be able to upload up to 100 pages per month across the organization free of charge.
What happens to my DocumentCloud account if I don’t get a subscription?
If you’re an existing DocumentCloud user, your documents are safe — we won’t delete your documents, lock out accounts, or start forcing you to pay to access your existing materials. Embeds will continue to work normally and unmetered. Starting with the relaunch, newsrooms will be able to upload up to 250 pages per month free of charge, which they can make public or private as needed.
How were the pricing levels determined? Why can’t DocumentCloud remain free and supported by donations or grants?
We’ve settled on pricing after conversations with dozens of newsroom leaders around the world and thanks to feedback from over 160 survey participants.
We know it’s not easy for newsrooms to find any flexibility in the budget, but it’s important that we have revenue to support building and maintaining a more robust service for years to come.
For resource-constrained newsrooms, please remember that CLEF can help cover up to 75% of an Organization account cost. We also have the aforementioned initiatives to allow users to volunteer their time, knowledge, and experience in exchange for free access. We look forward to expanding those opportunities in the months to come.
Can I have an Organization account with unlimited users/unlimited uploads/other terms not listed here?
Organizations that pay a la carte rather than with a subscription can have an unlimited number of users in them and pay based on usage rather than number of users.
Organizations and Pro users that have any paid subscription have unlimited public uploads, as long as they are a vetted news source.
If you’re an organization that has over 20 users and don’t feel like any of our current plans are a good fit based on projected usage, we can discuss custom plans that are a fit for your needs. Email us.
If you’re a small organization tackling a huge project that requires a lot of public pages, we’ll occasionally provide special service grants to fit those needs. We’ll roll that program out more formally next year, but in the meantime get in touch directly.
Is the “Give Back and Get Access” program open to everyone? Can entire newsrooms contribute?
To start, contributing through Assignments to earn requests will be open to everyone, but contributing articles and tipsheets will be reserved for working journalists.
We do not plan on offering free Org accounts in exchange for in-kind contributions, but we will consider requests on a case-by-case basis. Email us.