In this issue: Going to Macworld/iWorld; New phone system; MacAtoZ repairs portables
January 2012 MSS Newsletter

Going to Macworld/iWorld

I'm flying down again to San Francisco to take in the sights and sounds of the venerable Mac convention. This year Macworld has morphed into a Macintosh and iPhone/iPad/iPod hybrid. I don't think we know quite yet what that entails, but I'm intrigued. Seeing as how I had all but given up on Macworld after last year's show, I'm hopeful that the inclusion of the iOS devices will breathe new life into the proceedings. 

No matter how things turn out, I will be giving a presentation on my Macworld iWorld experience at February's general meeting of the Salem Macintosh Users Group (SMUG). I will be talking about (and handing out flyers on) many of my favorite products from the Expo and talking about my travels and travails. Expect humorous anecdotes like that one year when I missed my CalTrain connection by less than a minute...three times. Ha ha, yes, it's always a pleasure. 

The SMUG general meeting will be held at Comfort Suites on Hawthorne Ave at 7 PM on February 14, Valentine's Day. So bring a friend! ;-)

While I'm at Macworld from January 24-30, I have time set aside to deal with calls from MSS clients (you!) and handle remote support issues. If you have a problem that needs attention, do not hesitate to call. 

New phone system

Speaking of phone calls, MacAtoZ is changing its phone system. When many companies say something like this, the result is an awful phone tree of menu options: "Push #1 to continue in English, push #2 to hear hours of operation, push #3 to register your regret that you ever called in the first place." I know you've had the same horrible phone tree menu system experience I have. I'm not about to inflict that upon you here. 

The plan: Beginning January 26, all calls Monday through Friday between the hours of 8 AM and 6 PM will be answered by a human being. That's the goal, and I believe I've hired enough help to get the job done. I can't guarantee that we won't miss a call now and again, but we'll be trying our best, and my hope is that you notice the difference. (Let me know!) If you need me and I'm unavailable, please leave a message with my receptionist or, if you prefer, on my voice mail. I will return your call as soon as possible. 

The MacAtoZ phone number is unchanged: 503-507-0410.

MacAtoZ repairs portables

Dropped your iPad and shattered the screen? Kid dunked your iPhone in the bath? Your MacBook not booting up anymore? Step right up. MacAtoZ diagnoses and fixes Apple portables (MacBook, MacBook Pro, iBook, PowerBook, iPad, iPhone, iPod Touch as well as small non-portables like AppleTV and the Mac Mini). If you want to get your computer working again, we can help. 

If your portable needs a repair—and let me be the first to sincerely hope it does not—MacAtoZ can get it fixed. Call us. 

MSS in Review: Tier 3
Delayed again, but not forgotten! 

Tip o' the Day

The rule of thumb for data security is this: Data should exist in three places, one of which is off site. At MacAtoZ we use Apple's Time Machine—built-in for Macs running 10.5, 10.6, or 10.7—for our local backup and CrashPlan ( for our offsite backup. Both Time Machine and CrashPlan operate more or less invisibly in the background, leaving you free to accomplish other tasks secure in the knowledge that you have your data backed up. If your documents, pictures, music, and other files are important to you, I highly recommend the Time Machine and CrashPlan combination. 

If you'd like help setting up either or both of these, please contact MacAtoZ. 
Apple Consultants Network
I am Ty Davison, the only Apple-certified, Apple Consultants Network member in Oregon's mid-Willamette Valley.

My company, MacAtoZ LLC, provides technical support, upgrade, installation, networking, training and tutoring, web design and hosting, and remote support services for Apple products like Macintosh computers, iPhones, iPods, and iPads. 

I've been providing computer services for clients in the Salem area since 1999. I am certified by Apple and I carry $1 million in business liability insurance. I am a frequent and well-known presenter (and former Board Member) of the Salem Macintosh Users Group (SMUG). You can count on me and my company.

At $96 an hour, MacAtoZ offers one of the lowest certified on-site rates in Oregon. Our innovative remote support program, the MacAtoZ Service Suite (MSS), also provides a wide-range of features at incredibly low-prices.

If you're looking to save money on Apple and Apple-related products, check out our MacAtoZ Online Store. (If you're looking for computer memory, we sell that directly.)


Quick Links

MacAtoZ LLC: The main company web site. You can find information about products and services as well as advice here. 

MacAtoZ Online Store: Get recommendations on various Apple-related products. Ordering and order fulfillment by 

MacAtoZ Support: Download the latest version of Mac HelpMate here.

MacAtoZ App Discovery: Recommendations on iPhone, iPod Touch, and iPad software. Ordering and order fulfillment by Apple. 

Salem Mac Users Group: Salem, Oregon-area Macintosh and Apple gear enthusiasts. Meets monthly. Visitors welcome!

Apple Consultants Network: If you need help, entrust your computer and your data to professionals. 
© 2012 by MacAtoZ LLC. All rights reserved.
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