We are thrilled to announce that we've purchased new remote support software for you to use. The new software, TeamViewer, is free for MSS members and is substantially faster and more stable than the Mac HelpMate software we've used for years and which it replaces.
For a limited six-month period we will continue to support Mac HelpMate remote support connections should you prefer, but we believe the TeamViewer remote support to be superior in every way. You will want to switch.
To download TeamViewer, you can go to our website's MSS > Downloads page
, or you can simply Download MSS Remote Support app here
[Note that there is an optional "Unattended" version of TeamViewer available for MSS Tier 3 members. This version allows for "no click" access to a member's machine.]
Once you've downloaded TeamViewer, we recommend that you put it in your Applications folder and drag the icon (a box with blue arrows) to your dock for easy access.
To start a remote support session, call MacAtoZ to schedule, then at the appointed time, we'll call you on the phone, and ask you for the TeamViewer ID number. This number insures that no remote connection can be initiated without your consent.
As you might expect, TeamViewer connections are securely encrypted and your Mac is only accessible during the period in which you have granted us access.
Additionally, TeamViewer allows for simultaneous remote support and voice communications. We can talk, chat, do video, or even record the session through our remote support connection. It's great software!
If you require any assistance in downloading or setting up TeamViewer, please let us know and we will be happy to assist you.
SMUG Security & Privacy presentation coming in April
On April 8, 2014 Ty Davison of MacAtoZ will be giving a presentation on Security & Privacy as it relates to Apple products.
This presentation will be held at 7 pm at Comfort Suites on Hawthorne Ave in Salem, Oregon as part of the monthly meeting of the Salem Macintosh Users Group (SMUG). SMUG welcomes visitors and invites those interested to join. Dues for an entire family are a very reasonable $25 a year.
Off to Macworld in San Francisco
Once more we make our annual sojourn to San Francisco for the Macworld conference and expo. As a result of this trip from March 25 through March 31, remote support times may be slightly impacted. As always, we will be checking email and voice mail daily, but it may take a little longer than usual to get back to you.
That said, do not hesitate to contact us if you need assistance. We block out times during our trips for remote support, so helping our existing MSS clients is never an interruption. (Other callers may need to wait until we return to receive assistance, yet another advantage of MSS membership.)
The latest word on OS X 10.9
First and foremost, if you've made the decision to upgrade to Mavericks, or if you've purchased a new Mac that has Mavericks installed, you must for security reasons update to version 10.9.2 as soon as possible.
[You can see which version of OS X you have by going to the Apple menu in the top left corner and choosing "About This Mac."]
If on the other hand, you've not yet upgraded, our general advice remains to wait for the ".3" upgrade (which is in late beta). OS X 10.9.2 has proven stable for us since its release a couple of weeks ago, so despite our general recommendation above, if you strongly desire to move to Mavericks, you could do so now without too much worry.
As we've said before, users of Mac OS X 10.6.8 should plan to upgrade their operating systems by the end of the year since Apple no longer issues security updates for that operating system. Users of OS X 10.7 and 10.8 face no such deadline at present.