In this issue: New MSS Tier 2 Benefits; MSS Tier 3: Introducing Remote Support for iPhone and iPad; Additional notes on the MSS recurring payment system; MacAtoZ adds bookkeeping help.
May 2014 MSS Newsletter

New MSS Tier 2 Benefits

We are happy to announce a raft of new MSS features for Tier 2 members.

Effective immediately all MSS Tier 2 members get:
  • 20 GB of online storage space. That's a 10x increase!
  • 4 email addresses (up from 2)
  • Access to all the optional installs formerly reserved for MSS Tier 3
What do MSS Tier 2 members need to do to get these services?
The 20 GB of storage is already active for all members. You need do nothing differently to start using it.

If you'd like a another email address or two, just let us know what you want ( and we'll set them up for you.

With the optional installs at your domain, you can go here to look at a list of what's available. If you see something you want installed at your domain, just let us know what you want and where you want it installed. A typical optional install, say Moodle, might be installed at unless you're planning to use it as the primary function of your web site (in which case it would be installed at

At just $69 a year (plus a one-time $25 set-up fee), MSS Tier 2 is an unparalleled value for those wishing remote Mac support and internet-related services. To upgrade, call us at 503-507-0410 or email us at

MSS Tier 3: Introducing Remote Support for iPhone, iPad, and iPod Touch

Exclusively for MSS Tier 3, MacAtoZ is proud to announce Remote iOS Support. Using the free TeamViewer app for iOS, MSS Tier 3 members can now receive remote support for their iPhone, iPad, or iPod Touch billed in just 5 minute increments of our hourly rate (with a 15 minute minimum).  

Download the free TeamViewer app for iOS, then call MacAtoZ whenever you need remote support for your iPhone, iPad, or iPod Touch. We’ll be able to remotely diagnose the problem, see screen shots from your device, and help solve whatever issue you’re facing. 
At just $99 a year (plus a one-time $30 set-up fee), MSS Tier 3 is perfect for those who want remote support for all their Apple devices: Mac, iPhone, iPad, or iPod Touch. To upgrade, call us at 503-507-0410 or email us at

Additional Notes on the MSS Recurring Payment System

We've heard from a couple of members who were concerned about the new, secure, recurring payment system. I wanted to take this opportunity to provide more color on our current process and why this payment system change is a good thing for MSS members. 

I had no idea that the MSS program would be this popular when I started it in 2008. I tried (and we continue to try) to make a compelling set of services available to people at incredibly affordable prices. Because Apple technology is my specialty, that's where my focus went. What I didn't think through nearly as well was the administrative side of the MSS program. 

In the early days, it didn't matter. MSS was in its infancy, and I could readily handle the administrative tasks that came with it even if they weren't very efficiently implemented. By 2011, it was clear to me that I had a problem. Because MSS had grown much larger, I was starting to spend an inordinate amount of time on the administrative tasks of MSS versus actually helping people. In 2012, I hired Brittany Palmer, our office manager, and I turned the MSS administrative tasks over to her. That felt wonderfully liberating because I could once again focus on helping people with their Apple tech issues. 

Unfortunately, moving the tasks didn't solve the problem. Effectively, I just foisted them on Brittany. Here's our current MSS tracking/payment/renewal process: We have to (1) use calendaring software to remember it, (2) create an invoice for it in Quickbooks (our accounting software), (3) email the client a notification, (4) receive a payment via phone (for credit card) or mail (check), (5) enter that information in Quickbooks, (6) enter that information in credit system or the banking system, (7) confirm that the payment processed (a few days later) and update QuickBooks, and (8) contact the client with a “thank you” email.

This is in a scenario where everything goes smoothly. For clients who are late or non-committal, we may need additional emails or even phone calls to ascertain their desire to remain in the program (which virtually everyone does). 

By contrast, once an MSS client is in the new recurring payment system, we create an invoice in Quickbooks and mark it as paid when we confirm that the payment has processed. 

From our perspective, the recurring payment system offers an incredible time savings, both for us and for clients. We strive for win-win in all of our relationships, and that's what we think we've created here. Given business realities, the only alternative is to raise prices for the MSS program—something we'd prefer not to do.

I hope the above explanation is helpful in understanding why we're doing what we're doing with the MSS program. If you have any concerns or questions, you're always welcome to contact us. We would be happy to address them.  

Setting Up Your Recurring MSS Plan
If you feel comfortable making online payments yourself, you can do so. You need to know which MSS Tier you're in (1, 2, or 3) and what your renewal date is. Both your MSS Tier and your renewal date can be found on the front page of your MSS packet or on any previous MSS invoice. (If you know your MSS Tier but not your renewal date, simply choose "Start Immediately" and we will adjust the date for you.) 

MSS Tier 1 ($49/yr)

MSS Tier 2 ($69/yr)

MSS Tier 3 ($99/yr)

Have questions? Need help? Just give Brittany a call (503-507-0410) or send an email ( She'll be happy to assist you with the process.

MacAtoZ Adds Bookkeeping Help

We are thrilled to introduce Mary and Kim Overfield of Cascade Balanced Books, both of whom will be working with us to handle any billing questions you might have. Mary has been a QuickBooks Certified ProAdvisor since 2007 and is a member of the American Institute of Professional Bookkeepers. Kim has been with Cascade for two years as an Accounting Specialist and will serve as the primary bookkeeping contact for MacAtoZ.

Should you have a question about an invoice, you can be able to reach Mary or Kim either via our main phone number of (503) 507-0410 or through email at
Apple Consultants Network
MacAtoZ LLC provides technical support, upgrade, installation, networking, training and tutoring, web design and hosting, and remote support services for Apple products like Macintosh computers, iPhones, iPods, and iPads. Ty Davison, our senior technician, is the only Apple-certified, Apple Consultants Network 
member serving both residential and small business clients in Oregon's mid-Willamette Valley.

MacAtoZ also provides Social Networking consulting services, providing help to individuals and small businesses with FaceBook, Twitter, Tumblr, and more. 

MacAtoZ has been providing computer services for clients in the Salem area since 2006 (and since 1999 as Our technicians are certified by Apple and carry $1 million in business liability insurance. We frequently present and are well-known at the Salem Macintosh Users Group (SMUG). You can count on us.

At $120 an hour, MacAtoZ offers one of the lowest Apple certified on-site rates in Oregon. Our innovative remote support program, the MacAtoZ Service Suite (MSS), also provides a wide-range of remote support features at incredibly low-prices.

If you're looking to save money on Apple and Apple-related products, check out our MacAtoZ Online Store. (If you're looking for computer memory, we sell that directly.)


Quick Links

MacAtoZ LLC: The main company web site. You can find information about products and services as well as advice here. 

Amazon via MacAtoZ: Shop at Amazon via our referral link. Help us to help you. 

MacAtoZ Support: Download the latest version of TeamViewer (MacAtoZ QuickSupport) here.

Offsite Backup: You should have one, and we recommend Backblaze. Only $5 a month for unlimited data. Get your 15-day free trial here. 

Salem Mac Users Group: Salem, Oregon-area Macintosh and Apple gear enthusiasts. Meets monthly. Visitors welcome!

Apple Consultants Network: If you need help, entrust your computer and your data to professionals. 
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