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Dear Valued Customer,

Matterport services are currently affected by an outage of Amazon Web Services. This is a broad outage that affects access to Matterport Capture, Cloud, Workshop, 3D Showcase, and the shopping cart on

We would like to let you know that we are aware of and working on this issue and will provide frequent updates in the Matterport Community

You should still be able to scan places with the camera and Capture app, although you will not be able to upload the scan data until the issues are resolved. Some 3D Showcases will continue to work due to cached data. 

We appreciate your patience. 

Thank you,
The Matterport Team


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Matterport Inc. · 352 East Java Drive · Sunnyvale, CA 94089 · USA