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APRIL 26, 2017



Bug Fix for Matterport Cloud Processing

Earlier this month, we discovered an issue in the Matterport Cloud processing pipeline which created jagged edges or holes in some of your Spaces. Thank you to those who reached out to let us know about the issue. This affected some of the Spaces processed between April 6th - April 25th. Yesterday, at noon PDT, we deployed a fix to the Matterport Cloud processing pipeline that addresses the issue. Any Space processed after April 25th at noon or before April 6th is free of this issue.

Matterport is correcting Spaces where we are aware of this issue by reprocessing those Spaces. If you have a Space that appears to have frayed edges or holes, please contact Support for reprocessing and include where your Space is posted or if you have created additional assets in Workshop. When your Space is reprocessed, you may request that it retain your Mattertag Posts, Snapshots, Highlight Reels, and the original URL so that you avoid losing any post-processing work.

We apologize for any inconvenience. We take these issues very seriously and we are taking corrective actions in our QA process to strengthen our release program.

NEW > Customer Support Webinar Series

The Matterport Customer Success team is excited to announce the launch of our first Customer Support Webinar. This is the first in an ongoing series towards helping our customers succeed.

Our first webinar: “Week One with Matterport” is focused on helping brand new customers hit the ground running. Topics will include camera and tripod setup, capturing your first Space, and editing Spaces in Workshop. There will also be a 30 minute live Q&A session, so register now to ask your questions live!


Future webinars will dive deeper into more complex and advanced subjects - so stay tuned!

Congratulations to the Matty Award Nominees!

The Matterport team has been overwhelmed by the positive responses to the 2017 Matty Awards. Our goal was to highlight the amazing work of the Matterport Community and to drive more exposure for our customers. You have captured some of the most interesting and beautiful places on the planet - and we’re excited to highlight some of the more exceptional work. Winners will be announced May 1st. 

Want to be eligible for the 2018 Matty Awards? Submit your best Spaces to our Gallery and you may be nominated next year!


Join the discussion, ask questions, and submit product ideas on the Matterport Community. Just log in with your Matterport Cloud credentials to get started. Visit our Help Center for detailed Matterport how-to guides, videos, and other FAQs.  

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