A message from our CEO and Founder.
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Dear Member,

First off, I’d like to start by wishing you and your family all the best as we face the challenging months ahead. We have been closely monitoring our business as well as the state of the travel industry and have a few updates to provide that will help us stay fluid over the coming months. 

Secondly, I am thrilled to share with you an article from The New York Times that was released digitally on Tuesday, March 17. I had the pleasure, along with a few of our members, to speak with their travel journalist a few months ago. I am so pleased with the final article. It was well worth the wait. Click here to access The New York Times article online or click here to visit our press page. It is a great reminder as to why you joined our luxury exchange club and provides some hope for the future. It will also appear in the print version of the Times this weekend. 

Thirdly, our team is doing their level best to assist you in rearranging travel plans. We will continue to work through cancellations on any trips now through August 15. It is our hope that for members with scheduled trips in the coming weeks, you have the opportunity to work with the Host to reschedule for future travel.

Finally, I’d like to share a few club updates that will help ensure the viability of our club. These are changes that are outside of our standard business procedure and are as follows:

  • Effective immediately, Members may deposit weeks as far out as 24 months. Until now, you could only deposit 15 months out. We are anticipating a future when we will get back to fulfilling our bucket list trips, and good old-fashioned family vacations. We hope you continue to deposit weeks and plan for future travel. Many of our members now are planning for their holidays a few months out when all of this will be behind us. By planning today, you’ll be able to find a great week among our 11,492 properties and 4,407 weeks currently available.
  • To allow for the sustainability of our club, starting Friday, March 20, we ask that you bear with us as we limit the use of monetary credit to 50% of any single transaction (exchange fee or upgrade) in which you wish to utilize your current monetary credit.
    • For example, a Member has $1000 in monetary credits books a 1 Key stay with a $495 exchange fee.  The Member may choose to have half of the exchange fee, or $248, paid via monetary credit, and the other half, $247, paid by credit card. Example 2: If a Member wants to upgrade to Chairman’s Club Preferred that is normally $1995, $998 can be paid in monetary credit and the remaining $997 by credit card.
  • We have made updates and enhancements to the website that will allow users to search availablity through a visual map experience. We may not be able to fly or visit attractions at the moment, but we can still plan for the future.

Of special note in regards to currently available stays: Our platform has distinct tools designed to show availability for members who desire to create custom searches and alerts based on their own travel wishes. System-generated emails are deployed as the criteria is met. In light of the current, ever-changing travel restrictions, we do not plan to turn off these features as they are helping members to know of future availability. Undoubtedly, you may receive notices on stays in areas that are on lockdown. Before booking any immediate trips, we recommend you check for any travel restrictions, at your most reliable source, or start by clicking here.

We will continue to develop and adapt our business so that we can weather the coming months. While these will be challenging times, I am confident we will come out on the other side of this better and stronger than ever. We are here for our members, old and new, and when this all passes, and we know it will, we’ll be poised to help you stay worldly.

Wade Shealy
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THIRDHOME · 5200 Maryland Way, Suite 260 · Brentwood, Tennessee 37027 · USA