Last year COTA Australia undertook an Australia-wide consultation to talk to people about their experiences of utilising aged care services.
In particular we asked:
We are now going around Australia again to report on our findings and make sure we heard you right; ask you what you think the priority areas are; and discuss possible solutions. At the end of the consultations we will form three co-design groups to develop pilot projects that will identify and design pilot project plans to address priority concerns. These groups will be comprised of people accessing aged care services – consumers and carers, as well as service staff.
- How did you find and access information about the available options?
- What type of services did you use? Did you get the right type of support, at the right time, in a location that suited you?
- Were you happy with your involvement in making choices and decisions about the support you received?
- To what extent did services engage with you at a systemic level, for example a consumer advisory group or panel?
Making sure older Australians engage with their service providers during the planning and delivery of support is important. This is called co-production and co-design; a value driven approach based on the principle that 'those who use services are best placed to design those services'. Services can be improved when we make sure that there is ‘nothing about us, without us’.
What are your experiences of the aged care services that you or your family member, partner or spouse have received?
This is a conversation that matters – Please Join Us!
Wednesday 4 May
1:30pm - 3:30pm
Midlands Community Health Centre
15 Church St, Oatlands
Thursday 5 May
10:30am - 12:30pm
'Westella' 181 Elizabeth St
RSVP to Debra Lewis P: 6231 3265 or E: email@example.com
For further information contact David White, Consumer Engagement in Aged Care Project Manager P: 03 9909 917 E:firstname.lastname@example.org