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The ODO staff is on the move this  month at meetings in Miami,  San Diego and Barcelona, Spain, as well as training in Kiev, Ukraine.

March 2014 News

I recently came to the realization that 3D printing and the smart phone might just be the ultimate combination for access, allowing communication and information to be shared seamlessly and freely. Indoor navigation with 3D modeling may create a great independence for people with disabilities. Text messaging and voice recognition continue to gain ground in our daily lives and may be seen as symbols of access. What comes next? Will disability become obsolete? Is it possible to fix our bodies so that nothing will beat us physically? Will disability become a very rare word? Whatever the case may be, these new technologies will make the world a better place.

Eric Lipp, Executive Director
Open Doors Organization

 

ODO and WHN at Passenger Terminal Expo

On March 25, Eric Lipp will speak on the morning session dedicated to Customer Service and Passenger Experience.and discuss how airports and airlines are cooperating to improve accessibility for older travelers and those with disabilities. He will also introduce the next generation health station from World Health Networks, now called the "FlyHealthy HUB," that ODO helped redesign for improved accessibility. Attendees are invited to stop by the WHN booth for a demonstration. Press Release.
 


ODO in Kiev for CRO Training

The inaugural flight of Ukraine International Airlines to New York City's JFK is set for April 25 and their managers are hard at work meeting US legal requirements under the Air Carrier Access Act. Laurel Van Horn traveled to Kiev to train eight new Complaints Resolution Officials (shown above) and discuss company policies and procedures. Attending the class on March 20-21 were managers and supervisors from ground handling, telesales, customer relations and Boryspil International Airport.
 


ODO Joins New Cultural Consortium

Risa Rifkind is representing ODO on the newly formed Chicago Cultural Accessibility Consortium. The CCAC presents monthly lectures on different aspects of accessibility for cultural institutions. On February 27, Risa co-organized the event Disability Awareness Training for Frontline Staff at the Art Institute of Chicago. Featured were speakers from Shedd Aquarium, Chicago Children’s Museum, and Chicago Children’s Theatre as well as ODO’s own Eric Lipp. Eric presented a sneak preview of the kind of training ODO offers to frontline staff, and then the other panelists spoke about different measures their institutions take to improve accessibility. Over 65 people were in attendance from Chicago and neighboring cities.

FAA Event - Service Animal Relief Areas

The Federal Aviation Administration conference on Service Animal Relief Areas (SARAs), postponed due to weather, will now take place on April 10 at FAA headquarters in Washington, DC. The FAA is currently developing standards for SARAs in airports. The event will also provide updates on the Notice of Proposed Rulemaking and on current and future research by the Airport Cooperative Research Program. For details, contact Lillian Miller.

Free Disability Statistics Webinar

Cornell University's Employment and Disability Institute (EDI) will host a free online webinar on April 1 from 1:00-2:00 p.m. EDT to present the findings of the 2012 Disability Status Report.  This presentation will explore the Census Bureau’s December 2013 release of data from the 2012 American Community Survey (ACS) related to disability and employment, education, poverty, household income and labor earnings. The webinar is captioned for people with hearing loss. Register.

2014 CRO Classes

ODO's Initial Complaints Resolution Training is 773.388.8839available on demand in the U.S. and overseas. The 1-1/2 day, in-depth course includes the latest rule makings, guidance and enforcements. Call 773.388.8839 773.388.8839773.388.8839 or email Risa Rifkind for details and registration.
Register Now!

5th Universal Access In Airports (UAIA)


Mon., October 6 – Wed., October 8, 2014
Chicago Marriott O’Hare
Hotel

Best practices for air travelers with disabilities and seniors
 
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