Universal Access in Airports, IBM and more

August 2014 News

This might just be the last newsletter before ODO heads into a storm of sunshine. A lot of exciting news is about to break in the days ahead, so stay tuned for next month's revelations. As we enter our 15th year, I look back and think, "Geez, that was tough!" Our client list includes companies from Amtrak, Emirates and United to British Airways, Royal Caribbean and Norwegian Cruise Lines. One would think we were gazillionaires, but instead we're rich in pride and conviction, not money. So as we head into the 4th quarter, I ask you to start thinking of how you might help us sustain all this. Can you volunteer? Help at the office or at an event? Donate a few dollars? Whichever way, as we head into fundraising season, I ask is that you include ODO in your plans. Happy Labor Day!

Eric Lipp, Executive Director
Open Doors Organization

Countdown to UAIA 2014

Universal Access in Airports 2012 in Seattle was our best ever, and we plan to top it this October 6-8 in our home town of Chicago. A major focus of the 5th Biennial UAIA will be new technology and wayfinding, an exciting area that promises to improve independence and accessibility for all air travelers, not just those with disabilities. ODO will also release results from its brand-new nationwide survey on travel by adults with disabilities. At UAIA 2014 you will network with other access professionals, hear directly from experts with disabilities and learn how to make your own facilities and services even better. Preliminary Agenda. Register now

ODO At IBM Research

ODO staffers recently spent an amazing three days at the IBM Research Labs in Austin, Texas. IBM is working with ODO on a number of projects including an Airport Cooperative Research Program (ACRP) guidebook on wayfinding for people with disabilities and older adults, a team effort headed by Gresham Smith and Partners. Shown above (l. to r.): John Sanchez, Bill Curtis, Pat Pound, Eric Lipp, Bill Curtis-Davidson, Laurel Van Horn, Bo Campbell, with Germaine (front). 

New TSA Guidance

The Disability Branch of the Transportation Security Administration has issued a new document entitled What To Expect.  It gives simplified tips for passengers using mobility aids, both for standard screening and pre-check, and gives information on the TSA Cares hotline and Passenger Support Specialists.

2014 CRO Classes

ODO's Initial Complaints Resolution Official Training is available on demand in the U.S. and overseas. Next Group Training: ORD, Sept. 15/16. Call 773.388.
8839 or email Eric Lipp for details and registration.
Learn, share and network!

5th Universal Access In Airports (UAIA)

Mon., October 6 – Wed., October 8, 2014
Chicago Marriott O’Hare

Best practices for air travelers with disabilities and seniors
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