First EC Accessibility Standard,  New PAWS Law for Vets, TravelAbility Summit A Hit, Upcoming Events...and More!

August 2021 News

ODO has been working for years researching airports here and across the globe. It's still a huge deal to me when I read that an airport has the budget for new accessible features: flow through elevators, adult changing table restrooms, service animal relief areas, hearing loops, sensory rooms, etc. These types of accessible amenities are starting to become more common. I am so pleased to see things changing, but it still must become the norm, not the exception!

Eric Lipp, Executive Director
Open Doors Organization

TravelAbility Summit A Hit! 
The 2021 TravelAbility Summit held in Tampa on Aug. 30-31 offered an exciting, jam-packed program that focused on both the lived experience of speakers with a wide variety of disabilities and concrete steps that destinations and individual properties can take to create and promote their accessibility. ODO contributed twice to the discussion, sharing top findings from the 2020 ODO/Harris Poll Market Study to help make the business case and also providing details on the new IATA Global Mobility Aids Action Group and other IATA initiatives. We were thrilled to see Visit Florida also include ODO statistics in their presentation (slide shown above). Kudos to Jake Steinman and his team for staging this hybrid event, attended by 40 delegates in person and 50 virtually, and to all the experts from around the world who participated. Great job!  

EU Accessibility Standard
At long last, the European Community has adopted and published a uniform accessibility standard for all member states. EN 17210:2021, Accessibility and usability of the built environment – Functional requirements sets out basic minimum functional requirements and recommendations that cover the full spectrum of the built environment. The goal is to facilitate equitable and safe use for a wide range of users following Design for All/Universal Design principles. Copies of EN 17210: 2021 and two additional European Technical Reports are available for sale at iTeh, Inc.

Upcoming Events for ODO

Airport PRM Leadership Conference 2021--Oct. 14. This full-day event, hosted virtually by Ozion Airport Software, will feature two tracks this year. A "free form" morning session (10:30am-12:30pm Paris time) will be open only to managers of airports, airlines and service providers, while an afternoon session (2pm - 5pm Paris time) will welcome all PRM stakeholders and feature presentations and panel discussions. Representing ODO this year will be Eric Lipp who will discuss the current state of assistance services at U.S. airports. Registration.

2021 IATA Global Airport, Passenger & Accessibility Symposium--Czech Republic, Nov. 15-18. Rather than holding a separate Global Accessibility Symposium in 2021, IATA is now addressing accessibility within this larger industry event. GAPAS examines the processes that touch the passenger journey, on the ground and in the air, and impact related airport processes and operations. Delegates will collectively shape future solutions through panel discussions and innovation sessions. One may register to attend either in-person or virtually. Program. Registration.

New PAWS Law for Vets 

President Biden signed the Puppies Assisting Wounded Servicemembers (PAWS) for Veterans Therapy Act into law on August 26th. The law directs the Department of Veterans Affairs to carry out a pilot program on dog training therapy and authorizes the VA to provide service dogs to veterans with mental illnesses rather than just mobility issues, as was previously the case.

CRO Training

ODO Initial CRO Trainings via Zoom limit the number of attendees so that everyone can join in the discussions and class exercises. Upcoming Classes: Sept. 28-29, 10:00 am - 2:30 pm CDT, Nov. 3-4, 10:00 am - 2:30 pm CDTFor details, email Katy O'Reilly or call 773-388-8839. 
 ODO's 2021 Annual Refresh Training is posted online. Newly recorded with all the latest regulatory changes, it's an affordable, convenient way to maintain your certification. Register for the 
2021 CRO Refresh Training now!

CRO Training

ODO offers Initial Complaints Resolution Official training in the U.S. and abroad, now available via Zoom.  To register, email Katy O'Reilly or call 773.388.8839. Our affordable Online CRO Refresh Training is new each year.
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