Imagine you're interested in going on a short-term mission trip this summer. To get more information, you fill out an inquiry form on the agency's website. You then wait for a response. You wait. And wait. You never hear anything from the agency, so you assume there aren't any trips available for the summer.
But what if there are trips available, and something is wrong with the agency's website?!?!
About a year ago I predicted that OM USA was/would have a problem with web inquiries. I explained to them that inquiries were getting caught as spam and how to fix the issue. I left it with them to resolve. I have been doing this same communication with all of OM’s webmasters over the past year.
Fast forward a year. This time of year is the busiest in the recruiting department at OM USA. Each day, roughly 30-50 people inquire online about going on a short-term outreach or working long term with OM. It is when churches and individuals begin looking for short term mission outreaches. Last month all the inquiry emails were getting caught as spam. This was making it very difficult for the recruiting team to their job.
A few weeks ago I had a meeting with the IT Director at OM USA about the problem because it had gotten so bad. All along I had been saying that I could help fix the problem if they wanted me to do it. They had now explored all their options, spent many hours trying to fix it and spent money on support tickets trying to the problem. This time they gave me the credentials for their web server and let me loose.
I was told by OM USA that the company that wrote the website software never solved the problem at hand. They, in theory, knew what needed to be done, but they had never been able to help resolve the problem nor did they know of any client who had. I had already done a bunch of detective work and I was pretty certain what I needed to do to fix the problem. I felt I was up for the challenge!
An hour after getting the credentials to the server, I had inquiry emails working properly! So now, if you have an interest in going with OM in ministry, your inquiry won’t get lost in spam filters.