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As part of our Community Engagement Program, 
we want to communicate more directly with you, our neighbours,
about how we work.

We’re proud to be your airport and your neighbour.

March 2017
Cultivating a home-to-home experience
Welcome to the March 2017 edition of Toronto Pearson’s Checking In newsletter, a monthly roundup of news relating to Toronto Pearson’s Community Relations Department. This month’s issue features information on Toronto Pearson’s 2016 results; our participation in CBC’s new “Keeping Canada Safe” series; Community Environment & Noise Advisory Committee (CENAC) recruitment for Brampton, as well as a CENAC member spotlight; 2017 airside tours; and much more.
While an airside tour is an excellent way to learn more about how Toronto Pearson operates as Canada’s largest airport, my work as Vice President and Chief Information Officer at the Greater Toronto Airports Authority goes beyond the physical boundaries of the airport to ensure a seamless passenger experience from home to home. This work takes many forms, from our recent partnership with world-class IT service provider WIPRO to the rollout of a redesigned Toronto Pearson website later this year. Inside the terminal, improvements for passengers include the upcoming launch of new self-service kiosks in addition to existing automatic bag tag and self-service bag drop features.
Now more than ever, IT plays an essential role across every touchpoint of a traveller’s journey, from access to airport information at home or pre-ordering duty-free purchases to things like wayfinding, information displays at the airport or having your groceries delivered to your house upon arrival. Moreover, IT’s role as a business enabler will only grow as trends like self-service and use of mobile devices accelerate. The future of air travel is exciting, and we’ll be there every step of the way to ensure a seamless journey for you, our valued passengers.
I hope you enjoy this month’s Checking In newsletter, and we look forward to being a part of your next travel experience—at home, in the airport and at your final destination.
Kindest regards,
Martin Boyer
Vice President and Chief Information Officer
Greater Toronto Airports Authority
2016 a record-breaking year for Toronto Pearson

Last year, Toronto Pearson made Canadian history as it became the first airport in the country to serve 44 million passengers in a single year. By contrast, in 2015 41 million passengers travelled through the airport. This month, we released our 2016 financial reports which can be found here.

This type of growth stands to unlock many benefits for the communities surrounding the airport, the region and the country. The Greater Toronto Airports Authority is actively working to ensure that this growth continues in a sustainable way that has real, tangible benefits for you, our neighbours.

Currently, the airport facilitates 300,000 jobs and connects Canadians and their businesses to 67% of world’s economy. With year-over-year growth in passenger numbers, even more jobs will be created, meaning greater employment opportunities will be available for those who live in the region. The Greater Toronto Airports Authority is also working to bring greater transit connectivity to the region, an asset that will mean fewer cars on the roads and greater options for transportation between the cities surrounding the airport. 

Accelerating Toronto Pearson’s progress toward mega hub status

In our December 2016 issue of Checking In, we shared our vision for growing Toronto Pearson into one of the world’s next mega hub airports.  Becoming a mega hub would position Toronto Pearson as one of the world’s most significant gateways for trade, investment, and tourism, connecting our country to more than 80 per cent of the world’s economies through daily, non-stop flights. Furthermore, it will support as many as 700,000 jobs through increased economic activity in the Greater Toronto Area (GTA). We have studied the investments required both inside and outside the airport to help Toronto Pearson evolve into a mega hub, and we are currently working with our government partners to align our security screening times, customs standards and visa requirements with international benchmarks.
However, to truly unlock the regional benefits of creating a mega hub at Toronto Pearson, the GTAA must also play its role in tackling the pressing issue of congestion within the GTA. That’s why we’re proposing to develop a Regional Transit Centre at Toronto Pearson. Envisioned as a connecting hub for various modes of public transportation, this Regional Transit Centre would serve as “Union Station West” within the GTA and improve the flow of people and goods around the region.
As the Government of Canada considers potential policy changes to the current airport ownership model, we believe that any change must support and accelerate Toronto Pearson’s progress toward mega hub status, while also assuring passengers and carriers that costs will remain competitive.
Of course, our growth plan not only considers how we can strengthen airport regional transit connections, but also includes the work we must do to minimize our environmental impact, including noise from our operations. We look forward to providing updates as we grow. 

Safety at Toronto Pearson – CBC’s Keeping Canada Safe

CBC’s new program, Keeping Canada Safe, showcases the ordinary lives of 'everyday heroes'. The series chronicles the daily routines of Canada's safekeepers, and we were happy to welcome the CBC crew to Toronto Pearson for two days of filming last September. On the second episode of the program, which aired on March 16, CBC’s Keeping Canada Safe showcased the various ways that Toronto Pearson keeps passengers, employees, community and country safe.
The CBC crew met our K9 units, spent some time with our NAV Canada colleagues in Air Traffic Control, and met our birds – yes, we have birds. Toronto Pearson has gained quite a reputation in the aviation industry for implementing one of the most comprehensive and innovative wildlife control programs of its kind in Canada. You can watch episodes of Keeping Canada Safe here and learn more about the Toronto Pearson Safety programs here.

Interested in representing your community as a CENAC representative?

If you are passionate about representing your community interests, have strong connections where you live, want to help advise on Toronto Pearson’s growth, and are interested in learning more about the technical and regulatory aspects related to the environmental and noise impacts of airport operations, now is your chance. The City of Brampton is looking to appoint one new resident representative for Brampton for the Community Environment and Noise Advisory Committee (CENAC).

CENAC provides a forum where the public can openly discuss and ask questions about noise and environment related issues at Toronto Pearson. The committee is comprised of elected representatives and residents from the cities of Brampton, Mississauga, and Toronto, as well as the regions of Halton, York, and Durham. For more information and to apply, please visit The City of Brampton’s CENAC page and follow the link to apply.
Meet your CENAC Representative from Brampton

Every month, we would like to introduce you to your community representatives on CENAC. This month, please meet Brad Green. Brad has represented the City of Brampton for over 20 years, first as a member of the Residents Advisory Committee created by the Department of Transport as a communications forum between residents of Brampton, Mississauga and Etobicoke, and later as the Brampton CENAC representative.

Brad has been involved in a number of initiatives concerning the airport including: approving departure procedure for runway 33L which created full operational capability for this runway; propeller aircraft and CRJ early turns; as well as persuading Federal Express to replace 727 fleet with MD10.
Please join us at the next CENAC meeting: April 19

Where: GTAA Administration Building, 3111 Convair Drive, Boardrooms Pearson A&B Toronto AMF, Ontario, Canada, L5P 1B2. 

When: April 19

  • 5:30 p.m. - 6:00 p.m. – Community Open House: Drop in to review informational storyboards and speak one-on-one with the GTAA Team and CENAC Committee Members.
  • 6:00 p.m. - 7:30 p.m. – CENAC Public Meeting: Ratification of minutes and any recommendations, formal presentations from guest speakers, and time for public questions to the committee as a whole.
The Enforcement Office

All 1200 flights that operate at Toronto Pearson daily are required to comply with the Noise Abatement Procedures and Night Flight Restriction Program to help manage noise exposure for the surrounding community.

How are flights Monitored for Compliance?
Potential procedure violations are automatically flagged by the Airport Noise and Operations Monitoring (ANOMS) software, and then analyzed by the enforcement office to ensure compliance with the Noise Abatement Procedures and the Restricted Hours Operations.

What happens when a non-compliance is suspected?
If there is no explanation for a deviation a formal investigation will be launched and results forwarded to Transport Canada. If the investigation finds that the aircraft violated the Canadian Aviation Regulations (CARs) by failing to comply with the published Noise Abatement Procedures or Night Flight Restriction Program, enforcement action may be taken, which can include a monetary penalty. Violations are posted on Transport Canada’s Corporate Offenders’ List. In the case of Night Flight violations, the Greater Toronto Airports Authority may also fine the airline.

For more information on enforcement refer to the Toronto Pearson Enforcement Auditing process. You can also find current Enforcement related statistics in the 2016 Noise Management Statistics report.
Noise Management Office Advisories 

Like roads and highways, runways and taxiways require regular maintenance. 
Our Noise Management Office publishes advisories about work that could affect runway assignments so that residents are aware of potential noise impacts.

Check the Noise Office advisory webpage for updates on new advisories.
Propeller Project - now accepting applications 

Do you work for a local non-profit? We are looking for applicants seeking funding for advocacy initiatives or research projects that address complex issues of meaningful employment within areas surrounding Toronto Pearson.
Learn more and apply.

Airside Tours

Our summer 2017 Airside Public Tour program is gearing up to show you what goes on behind-the-scenes here at Canada’s busiest airport! Tours will begin mid-May and stretch through the summer. We will be announcing official tour dates and opening up registration in the next issue of Checking In. 

Please note that all tour participants must be at least ten years old, and must have government-issued photo identification (e.g. Passport, Nexus card, photo health card, or a driver’s license) in order to access the airfield and pass through the security check points.

People of Pearson

With 49,000 people working at the airport the range of roles is wide. Whatever your career aspirations, you’ll be sure to find representation here at the airport. With our #PeopleofPearson profiles, we aim to showcase the diversity of roles at Toronto Pearson, while shedding light on what goes into running Canada’s largest and busiest airport.
On March 8, as part of International Women’s Day, we took a moment to celebrate Women in Aviation. To the thousands of women who work at Toronto Pearson, in various jobs and careers, we thank you for your invaluable contributions
Interested in having us speak or meet with your group?

We love hearing from you and will continue to use your feedback as we work to make Toronto Pearson the best airport in the world. Are you interested in having us meet with your group? Let us know at
Celebrate Earth Day on April 21 by helping clean-up Etobicoke Creek at Toronto Pearson

On Earth Day, Saturday, April 22, more than six million Canadians and one billion people around the world will come together to clean up their local communities. We're asking you to roll up your sleeves and join us to help clean up one of Toronto Pearson's green spaces, in honour of Earth Day.

Here's what you need to know:
  • You must be registered to participate, as space is limited. Please register here.
  • The creek clean-up will take place at the Etobicoke Creek Trail near Britannia Road; directions will be provided to registered participants.
  • Bags and gloves will be supplied for picking up litter.
  • Free parking is available on site.
  • The clean-up will take place rain or shine. Please wear appropriate footwear and clothing, based on the weather conditions.
  • Snacks and prizes are included.
  • Each participant must register individually.
To volunteer for the Etobicoke Creek Clean-up, please register by Monday, April 10. If you have any questions, please email
Our Street Festival and Runway are Back! 

Two of Toronto Pearson’s most anticipated events are back this year: Street Festival and Runway Run.
Mark your calendar for Saturday, June 17, 2017 for a behind-the-scenes look at your airport and the employees who make it all possible.
Runners, mark your calendars for Saturday, September 23, 2017 for the 10th annual Runway Run.
Stay tuned for more information including event details, as well as how and when to register.

Stay in touch with your Toronto Pearson Community Engagement Team!
Visit, call 416-776-5739,
or email to learn more.

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