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As part of our Community Engagement Program, 
we want to communicate more directly with you, our neighbours,
about how we work.

We’re proud to be your airport and your neighbour.

December 2016
Looking Back and Looking Ahead
2016 was a busy year at Toronto Pearson. We worked with many partners to plan for our projected growth. This was also a year when we launched and were recognized for a number of new initiatives. As we continue to realize our growth, we are looking at new ways to keep you in the know.
In our final issue of Checking In for 2016, we wanted to highlight the ‘Best of 2016’ and to say thank you to our readers, our passengers, our neighbours, our friends.
We are looking forward to connecting with you, our community, in 2017 and to making Toronto Pearson the best airport in the world.
1. Toronto Pearson poised to become Mega Hub 
Toronto Pearson is experiencing a period of unprecedented growth. By the end of this year, it will have served about 44 million passengers, up three million from last year. 

A report, Growing Canada with a Mega Hub Airport, was published this fall explaining how Toronto Pearson is poised to become one of the world’s next top tier international airports, providing air connectivity to as much as 80 per cent of the world’s economies. It also outlines the significant economic advantages realized by mega hub airports around the world and recommends six concrete steps the Government of Canada should take that would allow Toronto Pearson to realize its potential and deliver economic benefits from coast to coast. 

2. Toronto Pearson opens revitalized space in Terminal 3 and expands its global reach
This year we opened 50,000 square feet of newly revitalized dining and retail space in Terminal 3, just in time for the summer travel peak.
Located just past security screening, this convenient new area offers passengers everything from unique places to relax and recharge, to a variety of places to eat and shop.
Stay tuned in 2017 as we open yet another exciting location in Terminal 3. Follow our progress with #RethinkT3.
We also welcomed some exciting new air carriers and added a number of new destinations to our flight offering. New air carriers included Brussels Air, Wow Air and China Southern. Existing carriers added more than 30 new routes to all corners of the globe, including Port of Spain, Nashville, Prague and Incheon.
As we continue to expand our services, Toronto Pearson makes our region, and all of Canada, more economically competitive on a global scale.  
3. Pearson Proposed Transportation Hub
As Toronto Pearson continues to grow to serve an increasing need for air travel in our region, it requires better ground transportation options. Toronto Pearson is not only Canada’s largest airport; it also anchors the second largest employment area in the country, or the “Airport Employment Zone.”

Earlier this year the Neptis Foundation published a report estimating that about 300,000 people are employed in the area. Mounting congestion on our roads threatens the continued growth of the airport and surrounding economic activity. That’s why this year we began advocating for the development of a multi-modal hub on airport lands, which could serve as a hub for planned and existing transit lines to surrounding regions. We’re excited to share more about this visionary project in 2017!
4. Toronto Pearson celebrates implementation of new preclearance process
This July, the Honourable Marc Garneau, Canada's Minister of Transport, announced the completion of a two year project at Toronto Pearson to improve passenger flow at security for U.S.-bound passengers.
The new U.S. preclearance process meets new U.S. Customs Boarder Control (CBP) regulatory requirements and offers an enhanced passenger experience. Travellers are now able to more conveniently drop off their baggage earlier in the screening process, prior to security screening by Canadian Air Transportation Security Authority (CATSA). The project also included the installation of more Automated Passport Control Kiosks, which reduces passenger congestion.
This is an important step for Toronto Pearson as we grow our status as an international gateway.
5. Continuous Improvement in Noise Management 
We recognize that Toronto Pearson’s operations have an impact on our surrounding communities. This is why we are committed to continuous improvement of our Noise Management Program. Below are some updates on the recent reviews that we have undertaken: 
Noise Monitoring Terminals (NMT) Review
A review of the Noise Monitoring Terminal (NMT) locations in our surrounding communities was identified as one of the 2015 initiatives of GTAA’s Five Year Noise Management Action Plan.

The review was completed this summer, and we will install eight additional NMTs in 2017.

Learn more about the review here
Toronto Pearson Noise Management Benchmarking Study
As part of the 2016 deliverables for the Five Year Noise Management Action Plan, the GTAA is working with a third-party consultant to benchmark our Noise Management Program against similar airports and to identify potential new programs or initiatives to pursue. You can find more information on this study here on our website.
Toronto Noise Mitigation Initiatives
The GTAA and NAV CANADA are currently studying six ideas with the potential for noise benefit for the surrounding communities. You can find more detail on the - the Toronto Noise Mitigation Initiatives plan here.
Watch for updates on these initiatives in future issues of Checking In.
6. The Propeller Project 
Toronto Pearson believes that being a good neighbour means balancing our operations by investing in and engaging with the communities surrounding the airport. In 2016, through our community investment program, the Propeller Project, we invested over $600,000 in local community-building initiatives and partnered with over 30 organizations to support environmental initiatives, help to develop young leaders and support Canadian newcomers.
As the Propeller Project continues to grow, so do the investments Toronto Pearson makes in communities. We are delighted to give you a sneak peak into our upcoming 2017 partnerships and evolved program direction here.
7. Syrian Newcomer Transit Pass Program 
In 2016, we were proud to deliver the Syrian Newcomer Transit Pass Program. Through this program and with the support of TTC, Metrolinx and COSTI, we were able to provide approximately 600 government-sponsored Syrian newcomers with transit passes. Easy access to transportation is essential for Syrian newcomers to be able to access important services, programming, education and employment.
Some funds for the program were collected through the Propeller Project giving globes located in Terminals 1 and 3 at Toronto Pearson. Thanks in a large part to the generosity of our passengers, we were able help Syrian newcomers on their new journey to build fulfilling, independent lives in Canada.
8. Nai Syrian Children’s Choir
Through our work on the Syrian Newcomer Transit Pass Program, we were introduced to the Nai Syrian Children’s Choir. Run by CultureLink, a new Canadian settlement organization, the Nai Choir is comprised of Syrian refugee children ages 6-12.

While their parents learn and practice English conversation with experienced ESL educators, the choir receives free weekly music education.
In 2016, we were proud to become a founding sponsor of the Nai Syrian Children’s Choir through the Propeller Project. The choir has performed at many events across the country including the Luminato Festival, 6 Degrees Symposium, Toronto Pearson Citizenship Ceremony and most recently at the House of Commons
9. Toronto Pearson Newcomer Journey 
Toronto Pearson, sometimes called “Canada’s front door” or the “modern Pier 21”, is often the place where newcomers first arrive in Canada. In 2016, we were involved in a number of events that highlight newcomers’ journeys to build a home in their new country, Canada.
  • In September, Toronto Pearson sponsored the Rapporteurs Program at 6 Degrees, a global symposium that explored such topics as the refugee crisis, inclusion and citizenship.
  • We also worked with Toronto Artscape to present a virtual reality film, Clouds Over Sidra, which depicts the day in the life of 12-year-old girl named Sidra inside a refugee camp in Jordon. 
  • On December 9, almost a year after the first government-sponsored Syrian refugees landed at Toronto Pearson, we hosted a special Citizenship Ceremony where 47 people took their oath as new Canadian citizens. The day was made even more special as the Nai Syrian Children’s Choir led the new citizens, their guests and Toronto Pearson staff in the National Anthem. 

We look forward to meeting more newcomers in the years to come, exploring and understanding their journeys and making Toronto Pearson a place where all communities feel welcome.
10. Our largest full-scale emergency exercise ever 
At Toronto Pearson, safety is always our top priority. Each year we hold a full-scale emergency exercise and various “tabletop” exercises to ensure all emergency services, protocols, communications and planning continue to improve.

The 2016 full-scale exercise enacted an aircraft accident on airport property with our partnering agencies: Peel Regional Police, Paramedic Services, Mississauga Fire, KLM, Air France, Delta Airlines, Transport Canada and NAV CANADA. Over 400 community members volunteered to participate to play the role of passengers, friends and family members for the exercise. Catch a glimpse into what the day looked like by searching #YYZemergEX on Instagram and Twitter.
11. 9th Annual Runway Run
On September 26, we hosted our 9th annual Runway Run, inviting 3,000 community members for a 5k run or a 2k walk on one of our runways. It was an unforgettable day thanks to our sponsors, Air Canada and FedEx, who parked aircraft close to the event, and Shawn Byfield and his crew who led participants through an invigorating warm-up. This event raised over $100,000 for our community investment program, the Propeller Project. 
12. YYbeeZ and other environmental programs
This year we celebrated our one-year anniversary in beekeeping at our YYbeeZ apiary. The Environment team showcased our apiary at community events, a chef challenge and tourism events throughout 2016.

Wondering how the year went for the bees? It was a fantastic year for honey production, so the bees will have a good supply for the harsh Canadian winter.
The bees are just one small part of our environment program. Did you know that this year 10,000 lightbulbs have been retrofitted with LED technology in our terminals alone? This is part of a larger program aimed at increasing energy efficiency throughout the airport. We’ve also made energy-efficient changes to lighting on highway 409 and curbside at Terminal 1.
Watch these videos to learn more about some of our programs:
13. Toronto Pearson honoured for our Community Relations and Sustainability programs
This year, Toronto Pearson was recognized for a number of our initiatives to be a good neighbour. PR Daily honoured us with two Corporate Social Responsibility Awards:
Toronto Pearson was also acknowledged as a leader in sustainability by Airports Council International, which upgraded us to Level 3 of the Airport Carbon Accreditation, making us one of only three Level 3 accredited airports in North America (and one of 33 globally).
We are honoured by this recognition as we strive to become the best airport in the world.
14. Building together in Malton
Over the past few months, we asked the local community to help design and name an exciting new aviation-themed space in Malton’s Danville Park, sponsored by Toronto Pearson. We believe it’s important to be a good neighbour, so we couldn’t be more excited about this opportunity to help revitalize the local community by supporting this project by the City of Mississauga. 

Our two surveys saw over 1250 responses, providing us with some great feedback. We’re so excited to announce the winning name and design in the new year. 

Thanks to all those who provided their feedback! Learn more about this exciting project here
15. Out and about in the community
Our community relations team was excited to be out in the community again this past year, hosting five open houses, participating in the Roncesvalles Polish Festival, Mississauga Community Ward Rides and sponsoring the Toronto Leaside Rotary Corn Roast.
We also hosted five Community Environment Noise Advisory Committee (CENAC) public meetings and two technical briefings with stakeholders and CENAC members. These briefings provided an update on our progress on the Toronto Noise Mitigation Initiatives (TNMI). The feedback from these sessions will help us finalize options as we move forward with technical analysis.

CENAC acts as an advisory body that provides a forum for discussion between community constituents and the GTAA on matters relating to aircraft noise and the environmentally-responsible operation of the airport. Learn more about CENAC here.

If you want to see us out at your community event in 2017, let us know by emailing Don’t forget to check out our website in the spring to sign up for one of our incredible (and free) airside tours.
16. Meeting the People of Pearson
Toronto Pearson directly employs over 49,000 people. We are the second biggest employer in Canada! This year we launched #PeopleofPearson, a weekly series on our social media channels which provides a glimpse into the many interesting jobs at the airport from the point of view of our employees.
Make sure to follow us on Facebook, Twitter or Instagram (@TorontoPearson) to see our weekly #PeopleofPearson post!
 Thank you once again for Checking In.
All the best for the new year.
We look forward to bringing you more exciting updates in 2017.
Stay in touch with your Toronto Pearson Community Engagement Team!
Visit, call 416-776-5739,
or email to learn more.

Copyright © 2016 Toronto Pearson International Airport/GTAA, All rights reserved.

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