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LEAN management applied to service
Wednesday 3 June 2020
7am (Toronto) // 12pm (London) // 1pm (Paris) // 7pm (Beijing) // 9pm (Melbourne)
FICPI is a global community, built on trusted relationships, which strengthens the practice of the independent IP attorney
Join us today at 1:00 PM (Central European Time), 12:00 PM (London Time) for a live Webinar, the seventh of a series as part of FICPI’s resource bank designed to help members manage their practice as we face this global pandemic together.

This session is open all interested parties, whether or not FICPI members.  

LEAN management to services

Lean Management applied to service: How to transform forced adaptation to telework into an opportunity for improvement?

We’ve invited speakers Marie-Pia Ignace CEO and Founder of OPERAE, a well-known specialist in lean management for the services industry and Delphine Roche, Transformation & IT Director at BNP Paribas Leasing Solutions.

The webinar will be moderated by FICPI-France President Marc Levieils of REGIMBEAU.

The session will cover:

  • The digitisation of intellectual property management, both within the IP firms themselves and with regard to exchanges between firms (as organised for example by the EDI project on the basis of standards NF 50-276) reveals the hidden transaction costs of these operations and the possible optimisation of all these processes.
  • Lean management applied to services provide interesting methods and solutions to rethink our workflows and meet this challenge.
  • These issues are also much more sensitive in the context of the massive telework organisation that all professionals are forced to adopt in the current lockdown situations. Lean management could be a useful source of inspiration to help us transform this forced adaptation into an opportunity for improvement.

There will be the opportunity to ask questions throughout this interactive session which will be tackled at the end of the session.  

Please share the details of this webinar with your friends and colleagues.      

Joining instructions:

Please click here to register for the webinar. 

To enjoy the full experience, join from a PC/laptop/tablet or smartphone.  We suggest joining the meeting 5 minutes beforehand to iron out any access or audio queries.

The recording will be made available on the FICPI website shortly after the session.


FICPI // Helping you navigate the new normal

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