" Communicating Under Pressure "
Some days we wear our pit boots and some days we are are fragile as gossamer.
Working with people is one of the most difficult juggling acts we perform and many of us do it everyday, at home and at work. Finely tuned interpersonal communication skills and a basis of empathy is needed, especially if you are supporting the personal and professional growth of others.
There are many ways to be both non-threatening and strong when working in potentially difficult situations. And "difficult" of course can refer to situations that are uncomfortable, frightening or require very sensitive handling. I'm going to focus on just 4 ways for a Manager to use their body and words to handle "difficult" situations with staff. As these techniques are also useful when presenting to groups, I've included group work tips as well...
...Finally, remember you don't always get to wear the Manager's hat. Tomorrow it could be YOU in a group or on the other side of the interview desk, being "managed" by someone else.
" The Case Of Missing Joy "
Client Case Study: * Sandra, Chiropractor
Sandra, a focussed and energetic 41 year old chiropractor had just self-published her first book. She consulted me to learn how to speak with ease and confidence about her work at book launches and networking events. And she confessed, one day she'd like to get paid for speaking professionally. Could I help with both those things?
How We Began
We began by establishing that Sandra was already a reasonable speaker but lacked the "personal touch". She had realised that missing the ability to connect heart to heart with a group meant no real engagement and therefore no sales.
With further investigation we identified 2 main issues:
1. Sandra felt no joy in publicspeaking - it was a chore to be whizzed through and "ticked off".
2. Sandra was uncomfortable with holding eye contact in groups - she was scared of seeing a lack of interest reflected back to her.
After coaching Sandra in non verbal rapport-building techniques, I challenged her to undertake a 2 week exercise to...
...Sandra found joy in public speaking and the surprising opportunities it brings to life.
It's time now to take your personal and professional wellbeing pulse. On a scale like the one below, rate between 1 and 10, how cool, calm and connected you feel right now...
When you speak and lead with natural ease and authenticity, you will be closer to 10. When you feel scattered, distracted or unconfident, you will be closer to 1.
What To Do: If you are above a 7 today, notice what's working well and keep doing it. Accept that daily variations in confidence and clarity are normal. If you are below a 7 today, listen to our free recording of the 5 minute Inner Calm exercise. You can also download our 2 free A4 Posters of Inner Calm and the Calm Barometer for your wall.