June 2015 - iNetwork IAPS Network News
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Innovative Access to Public Services (IAPS) News

Hi <<First Name>>,

This month, it's mostly about digital services and open data. iNetwork is nominated for a digital inclusion award, there's £30k prize money to win, some open data and digital events to look at, and a couple of requests for help from local authority colleagues. It'll only take 5 minutes to read - go on, it's worth your time.
Shelley Heckman
Capability Improvement Manager
Innovative Access to Public Services Network Lead

t:   0161 342 3445
m: 07875 574401


Go ON and Vote

iNetwork has been nominated in four categories within the Go ON 
Northwest 'I Made a Difference Awards'. iNetwork has been a supporter of the Go ON NW campaign since its inception over nine months ago. The campaign seeks to support digital inclusion, more specifically raising the North West's game in terms of providing everybody with basic online skills.

The Go ON NW 'I Made a Difference' award finalists will be judged by Baroness Martha Lane Fox and BBC Breakfast's Steph McGovern amongst others. Currently, each category is open to public vote. The deadline for the public voting is on Friday 12th June. Please do support iNetwork by voting in the following categories (by clicking on each of the following links):

Vote iNetwork for the North West Partnership Award
Vote iNetwork for the Digital Skills Charter Award
Vote Shelley Heckman for Go ON NW Digital Leader
Vote Shelley Heckman for Outstanding Digital Champion for organisations

To find out about the award categories and to vote in all the categories, please go to:  

Digital: Inclusion, Health & Care, Welfare

OVER fifteen expert speakers have been confirmed to present at Network's inaugural digital conference on 22 June, making it an event not to be missed if you are interested in how digital and technology can support public service delivery and how to access the hard to reach service users and patients. The topic for this event is Digital inclusion, Care and Welfare. 

Speakers at this event are from a wide variety of organisations including: DWP, LGA, HSCIC, PWC, Red Ninja Studios, Bolton Council, Rochdale Council, Cumbria Partnership NHS Foundation Trust, Wigan Council, IEG4, Commontime, Age UK Cheshire... and more! This is FREE for all iNetwork and AQuA members.  

Hurry to secure your place as tickets are being claimed very quickly. For more information and to book yourself onto the conference, visit:

Making a Difference with Data 

SHEFFIELD City Council invites you to attend a free open data event on 10th July in Sheffield.

Sheffield has a vibrant open data community and a council that is creating the environment and the infrastructure to enable the benefits of open data to be realised. The Making a Difference with Data event, organised by Sheffield City Council, is about showcasing what has been achieved in Sheffield and further afield, including the open data publishing platform provided by Socrata at and the Air Quality Project run by Sheffield's Better Data Society.

The purpose of the event is to engage and energise decision-makers working in or with the council by illustrating the benefits of opening up data, and explaining how , through publishing open data, better outcomes can be delivered for residents, businesses, voluntary and business services.

Click here to find out more and to register for the event

£30k Prize for Obesity Data Challenge

A £30,000 international challenge prize is up for grabs to innovators or organisations who can publish or . present data on obesity in a new, exciting and useful way. The challenge - to promote innovation in open data, is being carried out in both England and USA and will either help create an innovative tool by 'mashing up' existing data or will help publish data collected but not publicly available. The closing date for applications is 31 July and winners will be announced at Health and care Innovation Expo in September
Click here to find out more and details of how to apply



Channel Shift & Digital Best Practice

Clare from Cumbria County Council is exploring how savings can be achieved though digitalisation of services, and what needs to be in place to support citizens through this channel shift. Have you successfully shifted significant number of services onto digital channels or have something in place that is ahead of the game nationally? If so, Clare would like to hear from you. Please contact Clare via Shelley.

Customer Satisfaction Surveys


Is anyone currently using automated customer satisfaction surveys at the end of your calls? If so can you share with Toni at Calderdale council what system you use, and number of questions etc? Are the results integrated into any back office systems? If you can help answer, please contact Toni via Shelley



Upcoming Events

iNetwork Digital Conference: digital - inclusion, care & welfare
22 May 2015


Digital Managers' Forum
16 July 2015


To see a list of all iNetwork's upcoming events:

Presentations Catch-Up

Missed a recent IAPS event? You can find the links to presentations from the last couple of events here:

Shaping Demand in the Public Sector (14 May 2015)

Gemma Bathurst-Whittle, Wigan Council on Behavioural Economics and the Deal in Action

David Hoyle, New Charter on So What Do Over 75s in Hyde and Women leaving HMP Styal Have in Common?

Phil Rigby, Liverpool Council on Tools and Methodologies in Social Innovation

Jacqui Dorman, Tameside Public Health on Understanding Lifestyle Behaviour and Attitudes
Integrating Health and care Services: talking the same language (6 May 2015)

Andrew Cooling, Ordinance Survey on Use of Property Location Data

Paul Tomlinson, IEG4 on Multi agency Working in Action

Paul Davidson, LeGSB on A Framework of Standards for Data Sharing

Phil Swan, iNetwork on Integrating Health and Care Services:talking the same language
Paperless Public Services: taking the cost out of your organisation (24 April 2015)

Toni Sambridge, Sunderland Council on e-Planning in Sunderland

Chris Lloyd and John Duckett, Bolton Council on Mobile Working in Bolton 
A Look at the National Digital Picture: digital managers' forum (21 April 2015)

Phil Swan, iNetwork on the National Picture


IAPS In a Nutshell

What is IAPS? The Innovative Access to Public Services network is one of four main programmes delivered by iNetwork. The key purpose of the IAPS programme is: to enable local public services to be accessed in the most effective and joined up way. We do this by supporting public sector learning and sharing of innovation and best practice via events, organisational matchmaking, supporting thought leadership and lobbying. The proposed priority themes for IAPS in 2015-16 include:

(1) Digital Delivery (covering topics such as digital strategy, channel shift, process automation, data integration, web development, social media as a customer channel, mobile working, effective self-service etc.)

(2) Proactive and Preventative Public Service Delivery (covering topics such as customer insight & intelligence, open data, customer-led service design, demand management etc.) 

(3) Community Leadership and Governance (Supporting and growing the strength and effectiveness of the Network Leadership Group to provide direction and leadership of the IAPS programme and community).
If you have any questions about the IAPS programme; feel free to get in touch with Shelley at (Lead for the IAPS programme).
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