February 2016 - iNetwork IAPS Network News
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Hi <<First Name>>,

This is a summary list of what's in this month's update; you can click on any of the links below to be taken directly to the news item. Regards,
Shelley Heckman
Capability Improvement Manager
Innovative Access to Public Services Network Lead

t:   0161 342 3445
m: 07875 574401


Developing a Citizen Need Service Profiler

This month, the first of three workshops will begin to explore whether it is possible to produce an app that a citizen can simply tick boxes to describe their circumstances which will then suggest appropriate local services that they are eligible for.

iNetwork is collaborating with the LGA, IEG4 and other officers from a cross-section of organisations in the North West to try to build a prototype app and at the same time provide suggestions for open standards to help citizens find services that can meet their needs.

More details about the project can be found on the iNetwork website. Contact Ian Singleton if you are interested in getting involved.

iNetwork Members on LGC Shortlist

The nominees for LGC Awards 2016 have been announced! iNetwork's IAPS programme strives to support innovation in digital delivery and service delivery models. It is therefore fantastic to see Wigan Council short-listed for Digital Council of the Year, and Cheshire East Council short-listed for the Service Delivery Model award.

Other shortlisted iNetwork members in other award categories include Tameside Council, Blackburn with Darwen Council, Blackpool Council, North Yorkshire County Council, and Warrington Borough Council. Well done and good luck to these organisations. The full list of shortlisted nominees can be found on the LGC website.


- training, funding, projects etc.

Extended Funding for Free Business Improvement Training

iNetwork members can benefit from funded business improvement training courses for free! 

During the course, delegates will learn key skills enabling them to critically analyse their business’ performance and make lasting improvements to benefit residents and internal customers.

Access to free training is offered on a first-come-first-served basis. If your organisation has not taken advantage of the offer yet, hurry before the funding runs out. More details can be found on the iNetwork website, and expressions of interest can be made to Catherine O'Neill.

LGA Care and Health Improvement Programme Efficiency Project

Councils are now being invited to bid to participate in the LGA Care and health Improvement Programme Efficiency project.

As part of the Care and Health Improvement Programme (CHIP) 2016/17, the LGA are launching an efficiency project that aims to help develop innovative, efficient and sustainable approaches in care and health services.  The project, which will run to March 2017, will help councils develop their approaches to improving efficiency in care and health, creating experience and learning that the rest of the sector can draw on. 

Full details can be found at on the LGA website. The deadline for bids is Friday 26 February 2016. For further information please contact Amanda Whittaker-Brown, LGA.

Group Facilitation Training Skills

Exclusive to iNetwork members, ICA:UK are offering courses at their discounted rate for their upcoming Group Facilitation Methods and Action Planning courses in Manchester.  

ICA:UK is a non-profit and charitable organisation dedicated to helping people implement participatory and consensus-based models in their work. iNetwork staff are all trained in ICA:UK's group facilitation methods. The training has supported iNetwork to facilitate round-table events, consensus workshops and action planning meetings.

To claim your discounted rate at band B rates, call Clare at ICA:UK on 0161 2328444. Please quote iNETWORK when making your booking.


Website Design & Usability

Nickki, Cheshire East Council would appreciate feedback on a couple of proposals for a new design for their council's website.  If you can spare 15 minutes to complete a couple of on-line surveys Nickki would be grateful – please be honest with your feedback!

Usability survey - to find out what you click on to use the site
Design survey - to find out what you think of the possible look of the website

Hybrid Mail & Reducing Mail Volumes

Alex from  Warrington Council is currently looking into hybrid mail solutions. Are you using hybrid mail in your organisation? If so, would you be willing to share what solution you are using and how you are using it? Also, Alex would be very interested to hear about activities that people have done to reduce mail volumes. If you think you can help, please contact Alex via Shelley



Community Assets Harnessing Your Communities' Strengths
26 Feb 2016, Stretford
New Models for Customer Services
8 Mar 2016, Manchester
IAPS Network Leadership Group Meeting (Invitation only)
16 Mar 2016, Rochdale
iNetwork InfoSec Conference 2016: Building Cyber Security and Resilience in a Digital World
22 April, Manchester
Digital Managers' Forum
26 April 2016, TBC
Go ON NW Spring Partnership Meeting
12 May 2016, Widnes
iNetwork Digital Conference
16 June 2016, Manchester
(please pencil this in your diary)
The above is a list of selected events that may be of interest to the IAPS community. Want to see all the iNetwork events that we offer? Take a look at the iNetwork events calendar.


- presentations, notes, minutes etc.

Go ON NW Winter Partnership Meeting

28 January 2016

Go ON NW Meeting Notes (available soon)

Consumer Digital Index Presentation
Sophie Baldry, Lloyds Banking Group (available soon)

Silver Training Presentation
Jayne Neale, Silver Training

Lloyds Consumer Digital Index

Website Usability - Digital Managers' Workshop

19 January 2016

What actions can we take to make sure our websites are as usable as possible?
Workshop Documentation

Building a Customer Focused Mobile Responsive Website

Rahna Riley, Rochdale Council 

Go ON NW Autumn Partnership Meeting

5 November 2015

Go ON NW Meeting Notes

Barclays Code Playground Scratch Handout and Tips

Go ON NW Autumn Update 1 (October 2015)

Go ON NW Autumn Update 2 (November 2015)

Digital Marketing and Social Media (Digital Managers' Forum)

16 October 2015

Social Media and Crisis Communications
Danny Brierley, Rochdale Council

Digital Customer Experience and Service Transformation Roundtable

29 September 2015

City of Boroondara Customer Experience Improvement Strategy
Deb Ganderton, City of Boroondara
Have a question that you would like to put to the wider community?

Feel free to send me your questions to be included in next month's news update.

Alternatively, why not post your question on the iNetwork Linkedin group message board?
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