April 2015 - iNetwork IAPS Network News
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Innovative Access to Public Services (IAPS) News

Dear <<First Name>>,

It's the start of the new financial year and we have lots of exciting events in our programme to offer you. This month's IAPS network news contains the following: Regards,
Shelley Heckman
Capability Improvement Manager
Innovative Access to Public Services Network Lead

t:   0161 342 3445
m: 07875 574401


Movers and Shakers

RECENT changes in the Leadership group for the Innovative Access to Public Services (IAPS) programme sees us saying hello to Bolton and Calderdale and goodbye to Cheshire West and Chester councils.

Julie Bellis, Cheshire West & Chester Council has served on the IAPS network leadership group for many years and it is with huge regret that we say goodbye to her as she leaves her post at her authority in June. Julie has been an asset in helping us to set the priorities for the IAPS strand of work within iNetwork, and her contribution will be sorely missed. 

Stepping up to fill Julie's shoes are heads of Customers Services Zorah Zancudi and John Ryan from Calderdale and Bolton respectively.

If you are interested in serving the IAPS network leadership group (or any of the four NLGs across iNetwork's programmes), please do not hesitate to get in touch with Shelley for more information.  


Taking Out Paper and Cost

COLLEAGUES from Sunderland, Bolton and East Sussex Councils will be sharing their experience and expertise on reducing paper in Planning, Environmental Services and e-invoicing.

Hear how mobile technology, process automation, service redesign and culture change have been applied to a variety of local government services in order to reduce paper and cut costs.

Places are open to all public sector practitioners and not limited to iNetwork members. Hurry to secure your place as spaces are limited.

For more information and to register:  


The National Digital Picture

WHAT would you say to the proposal of having a 'Local Government Digital Service' or to the suggestion to put in place a 'single website for all councils'? This is your chance to discuss with peers, what we want and don't want from central government's digital ambition for local public services.

Attending this event is an opportunity for you to have your say and be involved in shaping national decisions for digital public service delivery. Your views will be taken directly to London the very next day to be considered at the LG Digital Summit hosted by the Local Government Delivery Council and facilitated by the LGA. 

Due to very recent cancellations, three spaces at this roundtable have opened up for you to grab. The Digital Managers'Forum Meeting on 21st April is worth looking at if you want the space and time to consider the national digital picture and how this may affect your organisation.

A BIT of Free Training

      iNETWORK member organisations have the opportunity to access free business and improvement training £1800pp. Delivered by Gateshead College, this training will enable delegates to learn key skills and critically analyse the performance of their business area to make lasting improvements to benefit residents and internal customers. Find out more from Catherine if you are interested in discussing any aspect of the training



LGA Digital Showcase

The Local Government Association (LGA) are keen to showcase digital projects in the Innovation Zone at this year's LGA annual conference in Harrogate on 1st July.  

If you have a digital project that can clearly demonstrate the benefits and/or impacts for customers, staff and the council, Siobhan from the LGA would like to hear from you no later than this week! Sorry for the very short timescale. Contact Shelley to be put in touch with the LGA.




Upcoming Events

A Look at the National Digital Picture: Digital Managers' Forum
21 April 2015


Paperless Public Services: taking the cost out of your organisation
24 April 2015

Local Open Data: reaping the benefits (external event)
21 April 2015


Go ON NW Partnership Meeting
30 April 2015

Ashton Under Lyne

Shaping Demand in the Public Sector: using customer & behavioural insight
14 May 2015


iNetwork Digital Conference: digital - inclusion, care & welfare
22 May 2015


To see a list of all iNetwork's upcoming events:

Presentations Catch-Up

Missed a recent IAPS event? You can find the links to presentations from the last couple of events here:

#channelshiftcamp North West (4 February 2015)
Resident profiling: how, what and why? (26 Jan 2015)

Lorraine Kitching and Jody Stewart, Tameside Council on Tameside Resident Profiling and Insight

Digital Managers' Forum (16 January 2015)

Rahna Riley (Rochdale Council) on Supercharging Your Suppliers


IAPS In a Nutshell

What is IAPS? The Innovative Access to Public Services network is one of four main programmes delivered by iNetwork. The key purpose of the IAPS programme is: to enable local public services to be accessed in the most effective and joined up way. We do this by supporting public sector learning and sharing of innovation and best practice via events, organisational matchmaking, supporting thought leadership and lobbying. The proposed priority themes for IAPS in 2015-16 include:

(1) Digital Delivery (covering topics such as digital strategy, channel shift, process automation, data integration, web development, social media as a customer channel, mobile working, effective self-service etc.)

(2) Proactive and Preventative Public Service Delivery (covering topics such as customer insight & intelligence, open data, customer-led service design, demand management etc.) 

(3) Community Leadership and Governance (Supporting and growing the strength and effectiveness of the Network Leadership Group to provide direction and leadership of the IAPS programme and community).
If you have any questions about the IAPS programme; feel free to get in touch with Shelley at (Lead for the IAPS programme).
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