Feb 2016 - iNetwork ESR2 Network News
View this email in your browser

Hi <<First Name>>,

In the spirit of the month of love I hope you love reading  your February newsletter.
An easy way to see what's in this month's update; you can click on any of the links below to be taken directly to the news item.
Catherine O'Neill
Capability Improvement Manager
Effective Service Redesign & Reform Network Lead

t:   0161 342 3445
m: 07919 111251


Councils are told to publish list of surplus assets

Local authorities will be required through the Housing and Planning Bill to publicly list any surplus assets. This reporting includes a requirement to publish information on surplus assets that they have retained for longer than 2 years (6 months for housing) and to give a reason for doing so. Cabinet Minister The Rt Hon Matt Hancock MP  announced at the Government Property 2016 Conference, where he launched the latest State of the Estate report that this will increase transparency by showing the public how Local Authorities are rationalizing their estates.

Government Press Release can be read here: Gov/News

Greater Manchester shared Library Management System (LMS) scheme

Manchester's Libraries become Greater with access to millions more books for members and from 6 February, Manchester and six other Greater Manchester councils’ libraries networks will operate a shared online catalogue system - giving access to 2.8 million books and other items held within the participating library services. The Library Management System is based on a framework contract initiated by Rochdale council in 2012.  Read the full article here

Combating Loneliness: A guide for LA's 

Combating loneliness: a guide for local authorities published by LGA, Age UK, Campaign to End Loneliness.  In this guide, is a range of actions for effectively combating loneliness building on the latest evidence. The guide focuses on older people but they anticipate that the recommendations will be beneficial to other age groups. Download the guide here

Developing a Citizen Need Service Profiler

This month, saw the first of three workshops to explore whether it is possible to produce an app that a citizen can simply tick boxes to describe their circumstances which will then suggest appropriate local services that they are eligible for.

iNetwork is collaborating with the LGA, IEG4 and other officers from a cross-section of organisations in the North West to try to build a prototype app and at the same time provide suggestions for open standards to help citizens find services that can meet their needs.

More details about the project can be found on the iNetwork website. Contact Ian Singleton if you are interested in getting involved.

iNetwork Members on LGC Shortlist

The nominees for LGC Awards 2016 have been announced! It is fantastic to see Wigan Council short-listed for Digital Council of the Year, and Cheshire East Council short-listed for the Service Delivery Model award.

Other shortlisted iNetwork members in other award categories include Tameside Council, Blackburn with Darwen Council, Blackpool Council, North Yorkshire County Council, and Warrington Borough Council. Well done and good luck to these organisations. The full list of shortlisted nominees can be found on the LGC website.

Why Community Transport Matters

Community transport schemes could save up to £1.1bn a year by relieving the pressure on public services and helping older people to remain active, according to a new report.
Research by ECT Charity and Deloitte found that investment in such provision is a highly effective way to tackle loneliness and isolation.

The North West Informatics Skills Development Network

The North West Informatics Skills Development Network is part of the wider Skills Development Network which also includes Finance and Procurement Skills Development.  Did you know that all  NHS Trusts in the North West are members? are you taking full advantage of what they have to offer?
  • Develop a professional framework for Informatics staff
  • Sharing of good practice across the sectors
  • Providing innovative & cost effective learning & development opportunities
  • Networking and encouragement of collaboration.
For further information, please go to or contact Christine Banks
Developing today to Influence Tomorrow


- funding, projects etc.

LGA Care and Health Improvement Programme Efficiency Project

Councils are now being invited to bid to participate in the LGA Care and health Improvement Programme Efficiency project.

As part of the Care and Health Improvement Programme (CHIP) 2016/17, the LGA are launching an efficiency project that aims to help develop innovative, efficient and sustainable approaches in care and health services.  The project, which will run to March 2017, will help councils develop their approaches to improving efficiency in care and health, creating experience and learning that the rest of the sector can draw on. 

Full details can be found at on the LGA website. The deadline for bids is Friday 26 February 2016. For further information please contact Amanda Whittaker-Brown, LGA.

PMO Flashmob North – PMO Tests

PMO Flashmob 

The second PMO Flashmob in the North takes place on Thursday 10th March in Manchester. At the Manchester Metropolitan University (MMU) Business School which is just off Oxford Road. This session starts with doors opening at 6pm, the session starts at 6.30pm and closes at 8.30pm.

PMO Tests: We’ll be making full use of the Business School as we head back into the classroom for PMO Tests. This session will cover a group exercise all about the role the PMO plays in project and programme reporting. Working in groups you’ll be tackling project and programme status reports. Working through a scenario together, working out how PMOs can improve on one of the most important services they offer – report!

As a group you’ll be learning from each other’s experiences as you work through this PMO scenarios. This is an excellent opportunity to network and share experiences whilst working through real-life situations. Exactly what PMO Flashmob is all about.

This is an excellent session for those both fairly new to PMO and those that are more experienced. It’s an opportunity to share your experiences, learn new insights, be challenged and ultimately pass the PMO Tests.

The session costs £10 which covers drinks and food. To book your place, please complete your details: HERE


Community Assets Harnessing Your Communities' Strengths
26 Feb 2016, Stretford
New Models for Customer Services
8 Mar 2016, Manchester
ESR2 Network Leadership Group Meeting (Invitation only)
07 Mar 2016, Wigan.
iNetwork InfoSec Conference 2016: Building Cyber Security and Resilience in a Digital World
22 April, Manchester
Digital Managers' Forum
26 April 2016, TBC
Go ON NW Spring Partnership Meeting
12 May 2016, Widnes
iNetwork Digital Conference
16 June 2016, Manchester
(please pencil this in your diary more info to come soon)
The above is a list of selected events that may be of interest to the ESR2 community. Want to see all the iNetwork events that we offer? Take a look at the iNetwork events calendar.


Extended Funding for FREE Business Improvement Training   

iNetwork members, can benefit from funded business improvement training courses for free! 

During the course, delegates will learn key skills enabling them to critically analyse their business’ performance and make lasting improvements to benefit residents and internal customers.

Access to free training is offered on a first-come-first-served basis. If your organisation has not taken advantage of the offer yet, hurry before the funding runs out. More details can be found on the iNetwork website, and expressions of interest can be made to Cath 

Group Facilitation Training Skills 

Exclusive to members, ICA:UK are offering courses at their discounted rate for their upcoming Group Facilitation Methods and Action Planning courses in Manchester.  

ICA:UK is a non-profit and charitable organisation dedicated to helping people implement participatory and consensus-based models in their work. iNetwork staff are all trained in ICA:UK's group facilitation methods. The training has supported iNetwork to facilitate round-table events, consensus workshops and action planning meetings.

To claim your discounted rate at band B rates, call Clare at ICA:UK on 0161 2328444. Please quote iNETWORK when making your booking


Hybrid Mail & Reducing Mail Volumes

Alex from  Warrington Council is currently looking into hybrid mail solutions. Are you using hybrid mail in your organisation? If so, would you be willing to share what solution you are using and how you are using it? Also, Alex would be very interested to hear about activities that people have done to reduce mail volumes. If you think you can help, please contact Alex via Shelley

Have a question you would like to put out to the ESR2 Community?

Feel free to send me your query to be included in next months news update. Alternatively, why not post your question on the iNetworks Linkedin group message board?


- presentations, notes, minutes etc.

A Tale of 2 Cities - Troubled Families Data Event

iNetwork in Partnership with Design Councils 'Design in Public Services' programme: Case Study Stockport MBC

The Challenge
Stockport Borough Council wanted to undertake detailed work to tackle the heart of domestic abuse issues. They were conscious that their victim support services, by not addressing the root causes of the abuse, would only ever be scratching the surface of the problem.
Stockport applied to be part of Design Council’s Design in the Public Sector programme to see if a design-led approach could help them find a better solution to the issue.

Read the full Case Study here including outcomes: Stockport Metropolitan Borough Council: Improving Services to tackle Domestic Abuse 

Design Council Masterclass

Slides used during the half-day, interactive masterclass, developed and delivered by the Design Council, that provide you with a practical understanding of how you can put people at the heart of your design process, to make sure your services are effective for users as they are efficient for you.

We Did It: The Shaping Demand Unconference

  • Blog by Catherine O'Neill - Blog 

How to innovate in Adult Social Care 

Since 2012 the iNnovation Network, led by Liverpool city council, has been thinking afresh about adult social care. Phil Rigby explains here in this video: 

How over-65s are helping to create a new shopping app is an example of co-creation

In Anfield, Walton and Kirkdale, a group of 50 over-65s are involved in a 12-week pilot of the Helping Hand grocery shopping app. However, unlike other so-called collaborations, these men and women have been involved in the 18-month project all the way through; they aren’t focus groupers, they are co-creators.

Take a peek at their video here: Helping Hands 

Shaping Demand in the Public Sector

David Hoyle - New Charter Housing: So; what do over 75s in Hyde and women leaving HMP Styal have in common  

Gemma Bathurst-Whittle - Wigan Council - Behavioural economics and The Deal in Action

Jacqui Dorman - Tameside Public Health: Understanding life style Behaviour and Attitudes

Useful Links and Snippets .....

Copyright © iNetwork 2016 Allrights reserved.

unsubscribe from this list    update subscription preferences