July 2015 - iNetwork
View this email in your browser

In the Know

Hi <<First Name>>,

Delivered something you're proud of?

Let us help you share through a "safe space" roundtable discussion for some mutual learning. Drop me a line for a chat.
Some stats from this quarter: a record 19 events delivered based on, and linking to, work on health & social care information sharing, digital engagement, demand management and procurement. 

We are also supporting a new DCLG led national initiative to strengthen leadership of cyber security and connect this with resilience forums, including reaching out to parallel work in the NHS. More on this below.
Phil Swan
Programme Director
m: 07919 111250


iNetwork is a Digital Leader

iNETWORK now has it's very own NW Digital leader when Shelley Heckman scooped the top prize at the Go ON NW I Made a Difference Award Ceremony earlier this week.

Baroness Lane-Fox, Chair of Go ON UK, presented the award and said: “I am delighted that Shelley will be representing Go ON North West moving forward. Her work has been inspiring, both to me personally, and to countless others, and she deserves to be recognised in this way. It’s only through the work of people like Shelley, that we can help deliver the Go ON UK vision of equipping everyone in the UK with the digital skills they need.”

Success went to a number of iNetwork members: Cumbria County Council picked up two awards, including outstanding project, for the digital inclusion work at Barrow Library; Wigan Council won the NW Partnership award and Lancashire County Council was won the Digital Skills Charter award.

To find out about the winners and runner ups in each of the award categories go to  

Resilience focus shifts to cyber  

Addressing rising concern about cyber  attacks on local government, iNetwork has been commissioned to support a new Dept for Communities and Local Government led initiative to bridge the gap with local resilience forums and develop new guidance and materials.


New Member: City of Stoke on Trent

We are delighted to announce that innovative West Midlands council City of Stoke on Trent has joined the iNetwork family. We also welcome Jonathan Tew, Director of City Engagement and Policy, to the iNetwork Executive Board. We look forward to welcoming colleagues from Stoke on Trent at future events and activities!


Are You Paying for Lean Service Redesign training? 

Over a  third of iNetwork's 46 member organisations are involved with our FREE, high caliber lean service redesign training. 

Avoiding Secure Email Confusion

The GCSx secure email framework ends in August and Government Digital Service are telling us it was never a means of securely sharing local data anyway... Where does that leave us? GDS agrees "a long term solution is needed". If this applies to you make sure you're coming to the WARP meetings. Contact for more on this

Shaping a National "Local Digital Service"

Its been 15 years since the £670 million Local Government Online (LGOL) programme was started. We're cautiously excited about what's coming together for inclusion in the Autumn Spending Review. 

What we Learnt at #iNetworkDigital

With 15 superb talks in a semi-unconference format there was a lot to consider. 

Useful links

Innovation Zone database on the LGA website
Where are the open APIs?
Some efforts are being made to map the open APIs which can be uses for sharing information 

Rookie mistakes to avoid for public speaking

ICO guidance on cloud computing 

The case for joined up services told through the stories of people in Sheffield

Upcoming Events

Defining Community Assets
9 July 2015


Web Usability: Digital Managers' Forum
16 July 2015


Shaping Demand Unconference
17 July 2015


Go ON NW Partner Meeting
6 August 2015


To see a list of all iNetwork's upcoming events:

Presentations Catch-Up

Missed a recent IAPS event? You can find the links to presentations from the last couple of events here:

Digital Conference 2015: Digital - inclusion, Care and Welfare (22 June 2015)

Phil Swan, iNetwork on Opening plenary

Ken Clemens, Age UK Cheshire on Keynbote: digital context on the ground

Jonathan House and Grant Shipway, PwC on Keynote: Digital Context in the Public Sector

Simon Williams, IEG4 
Integrated Digital Case Management System for Welfare Services

Chris Hart and Najma Patel, Bolton Council on Bolton Local Directory Online support

Rahna Riley, Rochdale Council on Online Housing & Council Tax Benefit – Designing Services to be Better, not Just Look Better

Bruce Elliot, HSCIC on Do Your Digital Services Pass Your Friends and Family Test? - applying lessons from Health to improve accessibility and usability.

David Wright DWP on DWP welfare data sharing: 2020 Vision

Lee Omar, Red Ninja Studios on Helping Hands: co-creation and digital inclusion

David Harrison, CommonTime on Applying Mobility in Delivering Care for the Vulnerable

Helen Davies, Cheshire Peaks and Plains Housing on Digital Inclusion – how we’re making it happen in Cheshire East

Mark Golledge, LGA on Enabling integrated health and care through information and digital technologies

Lesley o'Halloran, Wigan Council on Digital Inclusion - empowering people and communities through digital services, The Deal and Get Online

Shaping Demand in the Public Sector (14 May 2015)

Gemma Bathurst-Whittle, Wigan Council on Behavioural Economics and the Deal in Action

David Hoyle, New Charter on So What Do Over 75s in Hyde and Women leaving HMP Styal Have in Common?

Phil Rigby, Liverpool Council on Tools and Methodologies in Social Innovation

Jacqui Dorman, Tameside Public Health on Understanding Lifestyle Behaviour and Attitudes
Integrating Health and care Services: talking the same language (6 May 2015)

Andrew Cooling, Ordinance Survey on Use of Property Location Data

Paul Tomlinson, IEG4 on Multi agency Working in Action

Paul Davidson, LeGSB on A Framework of Standards for Data Sharing

Phil Swan, iNetwork on Integrating Health and Care Services:talking the same language
Paperless Public Services: taking the cost out of your organisation (24 April 2015)

Toni Sambridge, Sunderland Council on e-Planning in Sunderland

Chris Lloyd and John Duckett, Bolton Council on Mobile Working in Bolton 
A Look at the National Digital Picture: digital managers' forum (21 April 2015)

Phil Swan, iNetwork on the National Picture


IAPS In a Nutshell

What is IAPS? The Innovative Access to Public Services network is one of four main programmes delivered by iNetwork. The key purpose of the IAPS programme is: to enable local public services to be accessed in the most effective and joined up way. We do this by supporting public sector learning and sharing of innovation and best practice via events, organisational matchmaking, supporting thought leadership and lobbying. The proposed priority themes for IAPS in 2015-16 include:

(1) Digital Delivery (covering topics such as digital strategy, channel shift, process automation, data integration, web development, social media as a customer channel, mobile working, effective self-service etc.)

(2) Proactive and Preventative Public Service Delivery (covering topics such as customer insight & intelligence, open data, customer-led service design, demand management etc.) 

(3) Community Leadership and Governance (Supporting and growing the strength and effectiveness of the Network Leadership Group to provide direction and leadership of the IAPS programme and community).
If you have any questions about the IAPS programme; feel free to get in touch with Shelley at (Lead for the IAPS programme).
Copyright © iNetwork 2013 Allrights reserved.

unsubscribe from this list    update subscription preferences