July 2015 - iNetwork IAPS Network News
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Innovative Access to Public Services (IAPS) News

Hi <<First Name>>,

This week I picked up the NW Digital Leader award for the work we've done to support digital inclusion in the region. More about that in this month's update. We have a couple of upcoming events that you may wish to attend, links to all the presentations from the Digital conference on inclusion, Care and Welfare, plus details of the £30k open data prize money that is still up for grabs. This will only take five minutes to read. Regards,
Shelley Heckman
Capability Improvement Manager
Innovative Access to Public Services Network Lead

t:   0161 342 3445
m: 07875 574401


iNetwork is a Digital Leader

iNETWORK now has it's very own NW Digital leader when Shelley Heckman scooped the top prize at the Go ON NW I Made a Difference Award Ceremony earlier this week.

Baroness Lane-Fox, Chair of Go ON UK, presented the award and said: “I am delighted that Shelley will be representing Go ON North West moving forward. Her work has been inspiring, both to me personally, and to countless others, and she deserves to be recognised in this way. It’s only through the work of people like Shelley, that we can help deliver the Go ON UK vision of equipping everyone in the UK with the digital skills they need.”

Success went to a number of iNetwork members: Cumbria County Council picked up two awards, including outstanding project, for the digital inclusion work at Barrow Library; Wigan Council won the NW Partnership award and Lancashire County Council was won the Digital Skills Charter award.

To find out about the winners and runner ups in each of the award categories go to:  

Web Usability

WARRINGTON Borough Council is hosting the next Digital Managers' Forum on the subject of Web Usability. If you are interested in discussing how to improve your website's usability and accessibility, do not hesitate to get yourself on the attendee list.

Follow this link for details and to book: 

Shaping Demand Unconference 

A few places are left at next week's shaping demand unconference in Manchester on 17th July 2015.

Shaping Demand has become a hot topic because all local public service organisations now understand that a focus on supply side effificencies will not sustain them. We are facing the challenge of rising demand for services and with diminishing resources. These trends are set to continue for the foreseeable future and we need a new way or approach of working.

Follow this link for more details and to book:

Defining Community Assets

This week, iNetwork will be chairing a meeting, in Manchester, to explore the possibility of creating a schema for community assets.

Public service organisations are working on connecting service with 'community assets' in some form, however it appears there is a gap with regards to what we mean by community assets. While there are a number of standard definitions of services, places, needs, duties and so on, there is no standard list of community assets. If there was (and we used) a common catalogue, it would help us to support people across local authority boundaries, engage more effectively with social prescribing initiatives in the NHS, publish our information more consistently to engage app developers, enable analysis of the richness of and gaps in community assets between areas, and enable us to work more effectively with multi-area organisations like fire services, police, ambulance and the larger VCOs.

If you are a keen enthusiast in the agenda, would like to be involved and/or kept in the loop, please put yourself on the waitlist here: or email Shelley

£30k Prize for Obesity Data Challenge

A £30,000 international challenge prize is up for grabs to innovators or organisations who can publish or . present data on obesity in a new, exciting and useful way. The challenge - to promote innovation in open data, is being carried out in both England and USA and will either help create an innovative tool by 'mashing up' existing data or will help publish data collected but not publicly available. The closing date for applications is 31 July and winners will be announced at Health and care Innovation Expo in September
Click here to find out more and details of how to apply



Mapping Software

Can anyone recommend mapping software that can be used to turn postcode or grid reference data into maps and to calculate distances, catchments etc? The key thing is something that is not going to require an army of geeks to understand and use it! If you can help Gerald from Trapeze Transformation, please get in touch via Shelley.


Upcoming Events

Defining Community Assets
9 July 2015


Web Usability: Digital Managers' Forum
16 July 2015


Shaping Demand Unconference
17 July 2015


Go ON NW Partner Meeting
6 August 2015


To see a list of all iNetwork's upcoming events:

Presentations Catch-Up

Missed a recent IAPS event? You can find the links to presentations from the last couple of events here:

Digital Conference 2015: Digital - inclusion, Care and Welfare (22 June 2015)

Phil Swan, iNetwork on Opening plenary

Ken Clemens, Age UK Cheshire on Keynbote: digital context on the ground

Jonathan House and Grant Shipway, PwC on Keynote: Digital Context in the Public Sector

Simon Williams, IEG4 
Integrated Digital Case Management System for Welfare Services

Chris Hart and Najma Patel, Bolton Council on Bolton Local Directory Online support

Rahna Riley, Rochdale Council on Online Housing & Council Tax Benefit – Designing Services to be Better, not Just Look Better

Bruce Elliot, HSCIC on Do Your Digital Services Pass Your Friends and Family Test? - applying lessons from Health to improve accessibility and usability.

David Wright DWP on DWP welfare data sharing: 2020 Vision

Lee Omar, Red Ninja Studios on Helping Hands: co-creation and digital inclusion

David Harrison, CommonTime on Applying Mobility in Delivering Care for the Vulnerable

Helen Davies, Cheshire Peaks and Plains Housing on Digital Inclusion – how we’re making it happen in Cheshire East

Mark Golledge, LGA on Enabling integrated health and care through information and digital technologies

Lesley o'Halloran, Wigan Council on Digital Inclusion - empowering people and communities through digital services, The Deal and Get Online

Shaping Demand in the Public Sector (14 May 2015)

Gemma Bathurst-Whittle, Wigan Council on Behavioural Economics and the Deal in Action

David Hoyle, New Charter on So What Do Over 75s in Hyde and Women leaving HMP Styal Have in Common?

Phil Rigby, Liverpool Council on Tools and Methodologies in Social Innovation

Jacqui Dorman, Tameside Public Health on Understanding Lifestyle Behaviour and Attitudes
Integrating Health and care Services: talking the same language (6 May 2015)

Andrew Cooling, Ordinance Survey on Use of Property Location Data

Paul Tomlinson, IEG4 on Multi agency Working in Action

Paul Davidson, LeGSB on A Framework of Standards for Data Sharing

Phil Swan, iNetwork on Integrating Health and Care Services:talking the same language
Paperless Public Services: taking the cost out of your organisation (24 April 2015)

Toni Sambridge, Sunderland Council on e-Planning in Sunderland

Chris Lloyd and John Duckett, Bolton Council on Mobile Working in Bolton 
A Look at the National Digital Picture: digital managers' forum (21 April 2015)

Phil Swan, iNetwork on the National Picture


IAPS In a Nutshell

What is IAPS? The Innovative Access to Public Services network is one of four main programmes delivered by iNetwork. The key purpose of the IAPS programme is: to enable local public services to be accessed in the most effective and joined up way. We do this by supporting public sector learning and sharing of innovation and best practice via events, organisational matchmaking, supporting thought leadership and lobbying. The proposed priority themes for IAPS in 2015-16 include:

(1) Digital Delivery (covering topics such as digital strategy, channel shift, process automation, data integration, web development, social media as a customer channel, mobile working, effective self-service etc.)

(2) Proactive and Preventative Public Service Delivery (covering topics such as customer insight & intelligence, open data, customer-led service design, demand management etc.) 

(3) Community Leadership and Governance (Supporting and growing the strength and effectiveness of the Network Leadership Group to provide direction and leadership of the IAPS programme and community).
If you have any questions about the IAPS programme; feel free to get in touch with Shelley at (Lead for the IAPS programme).
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