For more information about the Drug Treatment Funding Program Ontario Systems Projects, visit

DTFP Ontario Systems Projects
Quarterly Newsletter

  Spring 2012

Evidence Exchange Network (EENet) is pleased to present this quarterly update of the Ontario Systems Projects.
For more information, please visit

Client Satisfaction Project Launches Tool

Many mental health and addictions agencies across Ontario gather feedback from clients. By providing insight into how well services are performing and if the needs of clients are being met, feedback offers valuable information for monitoring service outcomes and making improvements to service delivery. But the methods and tools for collecting this information vary. And there are no standardized ways to interpret the information.

A new tool, however, was recently developed by the Client Satisfaction Project team (some members pictured left), located at the Centre for Addiction and Mental Health (CAMH). Following ethics approval and on-site training, the Ontario Perception of Care Tool for Mental Health and Addiction (OPOC-MHA) is being piloted in 24 agencies across the province. The OPOC-MHA, which features two sections—one for clients and one for families and significant others—has also been translated for piloting with Francophone clients.

The ultimate goal: to have a common measure of client satisfaction used across all mental health and addiction services in Ontario.

“This tool is important because it will provide a common approach for mental health and addiction agencies across the province,” says Dr. Brian Rush (right), Group Head of the Health Systems and Health Equity Research Unit at CAMH, and the lead on the project. Dr. Rush’s team will collect data until the end of July and are testing different ways of administering the tool—at program completion versus a one-month blitz. The tool will be self-administered (anonymously) via paper-and-pencil and is being validated against a recognized standard, the Client Satisfaction Questionnaire (CSQ), for a sample of participants. During data collection, an evaluation process will monitor the implementation protocol, and adjustments will be made as needed.  Feedback will also be obtained on how the information may be used at different levels of decision-making—by staff, managers, planners, and funders.

The Client Satisfaction Project is funded by the Drug Treatment Funding Program (DTFP). The DTFP is a federal contribution program designed to support provinces and territories in their efforts to strengthen evidence-informed substance abuse treatment systems; and address critical gaps in substance abuse treatment services, particularly for at-risk youth. Approximately $6.78 million has been committed to fund eleven Ontario Systems Projects, beginning April 1, 2011 and ending March 31, 2013. Click here to learn more about the Client Satisfaction Project. Read on for more project updates…

Clockwise from top left: April Furlong, Dr. Nooshin Rotondi, Dr. Yanka Cvetanova, and Emily Hansson.
Above right: Dr. Brian Rush.


  Peer Support Services project engages diverse stakeholders

Addictions Ontario will host a series of consultations in May and June that will bring together stakeholders from across the province, including service providers at the agency level and persons with lived experience, to discuss a number of topicsRead more...

Trauma and Substance Use project gains perspective

The Trauma and Substance Use: Developing Guidelines for Informed Practices project has completed a review of the literature on women, substance use, and trauma. The review identified evidence-informed practices in women’s substance use services, including both trauma-informed and trauma-specific services. Led by Nancy Bradley at the Jean Tweed Centre, the consulting team is conducting an analysis of the findings. Read more...
Screening, Assessment, and Outcome Monitoring project gains understanding

Led by Dr. Brian Rush at CAMH, the Screening, Assessment, and Outcome Monitoring project has completed on-site engagement visits with each of six participating agencies. During these visits, agency staff were provided with an overview of the feasibility study as well as a more in-depth look at the screening, assessment, and outcome monitoring instruments and related protocol. In return, Dr. Rush’s project team has gained a more detailed understanding of the local processes at each agency in order to integrate the protocol with minimal burden on agency staff and clientsRead more…

Youth Services System Review looks forward

The Youth Services System Review (YSSR) is well underway. The YSSR is a review of services addressing substance use in Ontario. The project is seeking multiple perspectives from youth, family members, service providers, and other stakeholders on how well Ontario services are meeting the needs of youth around substance use concerns and how the system can be enhanced. Read more...

DATIS gains steam
The DATIS Review of Treatment Data Elements and Provincial Services Categories, funded through DTFP, is moving full steam ahead. With the expert coordination of Larry Corea, who possesses invaluable historical knowledge in the field, the DATIS DTFP team is completing the review of external jurisdictions data elements, collection methods, and data definitions. Read more...

Residential Support Services Evaluation project to host consultation soon

The British Columbia Ministry of Health recently released provincial standards for adult residential substance use services that were developed under the DTFP. Elements of these standards may be able to be leveraged or tailored for use in Ontario. Read more...

Addiction Supportive Housing Evaluation Project completes lit review

The Addiction Supportive Housing Evaluation project has completed a literature review, which is being used to inform the evaluation of Ontario's ASH programs. 

Evidence Exchange Network continues to connect DTFP stakeholders

Responding to interest from DTFP stakeholders, Evidence Exchange Network (EENet) has been hosting a webinar series about Health Canada's DTFP, linking provinces and territories from BC to PEI. The network has produced knowledge exchange plans for the 10 DTFP Ontario Systems projects. EENet has also created an engaging overview of 5 projects funded by the DTFP and how they will impact participating agencies.  Read more...

Assessment/ Benchmark Addictions Treatment Costs Project completes orientation

Led by Dr. Rush at CAMH, the Assessment/ Benchmark Addictions Treatment Costs Project team has recently completed a full-day orientation session at eight addiction agencies in Ontario. Each agency has agreed to pilot new costing algorithms and procedures based on recent changes to the Ontario Health Care Reporting Standards (OHRS). The orientation sessions provided materials and guidelines related to these new statistics and their associated interpretation and reporting within the Catalyst system. Read more…

Evaluation of Ontario DTFP Systems projects moves forward

Dr. Sanjeev Sridharan and his team at the Evaluation Centre for Complex Health Interventions are engaged to evaluate the Ontario DTFP Systems projects. Stay tuned to hear more about the evaluation in the next issue.

Evidence Exchange Network (EENet; formerly OMHAKEN) actively promotes the use of research evidence in decision-making by providing an infrastructure to connect research and researchers to mental health and addictions research stakeholders across Ontario; develops targeted KT products and tools; and supports interactive exchanges. The EENet Management and Resource Centre is located in the Provincial System Support Program at CAMH.

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Production of this newsletter has been made possible through a financial contribution from Health Canada.