As you know, The Old Vic's The Crucible is coming to DigitalTheatre.com at 2pm GMT on 17 March 2015! We have compiled a few handy FAQs to help you prepare.
Make sure to follow us on Twitter @DigitalTheatre for updates on 17 March 2015. If you have any questions please don't hesitate to contact us on social media or email support@digitaltheatre.com
We would particularly like to emphasise to users that if they have version 5.2.1 or earlier of the Digital Theatre Desktop Player they will need to uninstall and reinstall the player due to recent updates.
As a treat for the weekend, here is a sneak peek at our exclusive interview with Richard Armitage. The full version will be available to purchase on www.digitaltheatre.com from Tuesday 17 March 2015.
What are the available payment methods?
We accept all major credit cards including MasterCard, Visa and Maestro (UK only). Purchases made via the iOS app are processed through your iTunes Store account.
What is the difference between a rental and a download?
A rental from DigitalTheatre.com can be watched in your browser, on the iOS app and on the Digital Theatre Desktop Player. Rentals are valid for 30 days. Once you start watching the production will be available for 48 hours.
Please note that you cannot watch rentals offline in the Digital Theatre Desktop Player.
You can download productions from DigitalTheatre.com in Standard Definition (SD) or High Definition (HD). Productions can be downloaded up to three times using the Desktop Player and are available to watch any time in your browser or the iOS app. Downloads also come with a one-time redemption code which can be used through the Samsung Smart TV app.
Can I keep The Crucible forever?
Yes, if you purchase an SD or HD download, The Crucible will remain in your DigitalTheatre.com library forever.
How to watch How do I watch The Crucible?
To watch The Crucible you must be a registered user of DigitalTheatre.com. Visit www.digitaltheatre.com to sign up now. More details about how to watch are available here: www.digitaltheatre.com/how-to-watch Can I watch The Crucible in my country?
Yes, from March 17 The Crucible will be available to watch worldwide via www.digitaltheatre.com Do I need an Internet connection to watch The Crucible?
Yes, you will need an Internet connection to purchase The Crucible. All productions in your DigitalTheatre.com library can be watched online and in the iOS app. If you want to watch The Crucible offline you will need to purchase an SD or HD download and then open it in the Digital Theatre Desktop Player. Downloading will require an uninterrupted Internet connection but once downloaded, you will be able to view offline.
What Internet speed do I need to watch The Crucible?
DigitalTheatre.com automatically detects your bandwidth speed and adjusts quality accordingly. For optimum viewing experience you will need an Internet connection that delivers at least 5 MBPs of sustained bandwidth.
Where do I find The Crucible once I have purchased it?
To find The Crucible in your DigitalTheatre.com library choose ‘My Library’ on the top right corner of your screen. Your library should automatically open once you log into your account.
Can I use The Crucible in my classroom?
DigitalTheatre.com productions are available for private use only. To watch The Crucible in your classroom visit Digital Theatre Plus (www.digitaltheatreplus.com) where you can subscribe to watch the full production online and also access exclusive Study Guides and cast and creative interviews.
Can I watch The Crucible on my Apple TV?
Yes, productions can be watched on your Apple TV using the iOS app and AirPlay. AirPlay Mirroring is also now available for certain Mac models using OS X Mountain Lion and later. Visit www.apple.com for more information.
My desktop player isn’t working, what do I do?
If you have an older version of the Digital Theatre Desktop Player (version 5.2.1 or earlier) you may experience a ‘Certification error’. To correct this we recommend a full uninstall of the player before re-installing the newest player from www.digitaltheatre.com
If you are still experiencing technical problems please email support@digitaltheatre.com
Cinema screenings continue in the UK, Australia, Cyprus, Finland, France, Hong Kong, Macau, Slovakia, South Africa and Spain. Visit crucibleonscreen.com to book.
*If you are already on The Crucible mailing list you may not be able to sign up again.
