Current Clients

• Asheville Regional Airport (AVL), Asheville, NC
• Boise Airport (BOI), Boise, ID - special welcome to this NEW CLIENT
• Gerald R. Ford International Airport, (GRR), Grand Rapids, MI
• Minneapolis-St. Paul International Airport (MSP), Minneapolis, MN
• Manchester-Boston Regional Airport  (MHT), Manchester, VT
• Greater Rochester International Airport (ROC), Rochester, NY
• Savannah/Hilton Head International Airport (SAV), Savannah, GA
• St. Cloud Regional Airport (STC), St. Cloud, MN
• Syracuse Hancock International Airport (SYR), Syracuse, NY
• Cherry Capital Airport (TVC), Traverse City, MI

Project Updates

• We are in the end stages of conducting a year-long strategic planning study to determine how to best optimize the use of the airport and its economic impact. This has involved review and assessment of multiple operational and structural items, including: air service development; the economic impact of airport operations on the region; a benchmarking study with peer airports on key operational indices; operations and FBO services; and governance models, among other aspects.
• An expedited programatic review of a key internal department to assess management effectiveness, operational efficiencies, policies and procedures, and structural organization. This review also included a benchmarking study comparing staffing and structural analysis of peer airports. 
• A comprehensive salary analysis comparing current salary & benefit structures with industry norms as well as hand-surveyed comparable airports; this project also included a parallel review of organizational structure and staffing resources for optimal efficiency and effectiveness.  
• A complex administrative review and application for an FAA land release. 
• Comprehensive program management of two signature, high-priority strategic projects, consisting of the coordination of FAA approval of a new air traffic control tower and the creation of a Federal Inspection Station for international travel.
• Multiple instances of executive staff and Board on-site strategic planning workshops, producing highly-detailed action plans and road maps for successfully planning and completing complex projects. 
• Executive recruitment services, placing key high-level directors and other executive management personnel, including an Assistant Chief of Police position and a properties manager position. 
• A comprehensive strategic planning overview consisting of a review of all operational and strategic aspects, including organizational structure, salary competitiveness, land parcel development for non-aeronautical revenue, energy review and assessment including the possibility of geothermal alternatives, air service development assessment and analysis of potential markets, a benchmarking study with peer airports on key performance indicators, and governance model review and guidance. 
• Serving as consultant of record on an-going retainer basis providing management and strategic expertise on an on-going, day-to-day, and as-needed basis for special projects for multiple clients. 
• We have conducted several governance review projects, from informational overviews of industry trends and pros/cons of particular models for a specific situation, to full-scale reviews with recommendations regarding transitioning to new governance models.

Client Feature

• Cherry Capital Airport (TVC), Traverse City, MI
• SBA has been working with TVC executive staff and Board of Commissioners on a year-long strategic planning study, reviewing all aspects of the airport's operations including: land-side parcel development, air service development assessment, comparable benchmarking of operational indices, review of operations and organizational structure, and governance issues. We recently delivered to the executive staff and Board an overview of progress and a summary of the multiple tasks involved with this review, and we were given additional tasks to carry on, particularly around land development, air service development, and governance models. Recently, TVC has been growing and scoring many accomplishments including: 
• Record passenger numbers nearing half a million;
• New air service with American starting in the summer of 2019 with a non-stop to Charlotte, NC. 
• An unprecedented number of summer flights, including Delta to Detroit (daily), Minneapolis-St. Paul, Atlanta, and New York City; United to Chicago (daily), Denver, and Newark; and American to Chicago (daily), Dallas-Ft. Worth, and New York City;
• Technology upgrades in the terminal and online, including a new TVC mobile app;
• Plans for physical upgrades to the beautiful Frank Lloyd Wright inspired terminal building; and
• A recent study by the Michigan DOT found that TVC's economic impact on the area stood at nearly $1 billion, ranking it third in the state after the much larger airports at Detroit and Grand Rapids. 
• And all of this is after receiving the "Airport of the Year" award earlier this year from the Michigan Department of Transportation Aeronautics division. 

• For more info: Cherry Capital Airport (TVC) - http://www.tvcairport.com

• Savannah/Hilton Head International Airport (SAV), Savannah, GA
• SBA recently worked with SAV on executive recruitment services, specifically for the position of Assistant Police Chief which will transition into Chief of Police within six to eight months following the successful completion of required trainings and certifications. We worked with SAV on all aspects of the recruitment from developing a solicitation brochure, to recruiting and vetting candidates, to interviews and background checks, to negotiations and final candidate selection support. After a very competitive selection process, the airport selected Sedrick Rivers for the position. Mr. Rivers was previously the Chief of Police for the Jacksonville Airport Authority which oversees a system of airports in the Jacksonville, Florida area including Jacksonville International Airport (JAX). We were delighted to help assist SAV find their next policing executive following the retirement of their long-term Police Chief. 
• This represents the second executive recruitment we've worked on with SAV; we wish Mr. Rivers all the best in his new position and we look forward to continuing our executive recruitment services with SAV and other airports, which has become a growing and exciting part of our business.
• For more info: Savannah/Hilton Head International Airport - https://savannahairport.com

• Congratulations to Mike Everson of who was named the new Public Safety Director. Currently the chief of police at Minneapolis-St. Paul International Airport (MSP), Mike will lead the department that consolidates the airport’s police, fire, and emergency programs under one umbrella for improved coordination of services. Mike will continue to serve as chief of police in addition to his role as director of public safety.
• Also, we were pleased to work with Mike recently as a consultant for the executive hiring position in the policing arena at SAV. 
• For more info: Minneapolis-St. Paul International Airport - https://www.mspairport.com

• For more info: Asheville Regional Airport -  https://flyavl.com

Callahan has spent her entire aviation career with the Syracuse Department of Aviation, beginning in 1997 when she was hired as secretary to then-commissioner of aviation Charles R. Everett, Jr. In the following years, she advanced to the roles of ground transportation officer and public information officer. In 2011, Callahan served as interim commissioner of aviation and was tasked with overseeing a $60 million passenger terminal security improvement project. When the FAA approved the Syracuse Regional Airport Authority’s Part 139 operating certificate, Callahan became the authority’s first executive director. Currently, SYR is nearing the end of a Terminal Improvement Project that includes a $49 million terminal makeover to update the aging facility. The project is expected to be complete later this year. Callahan has also been instrumental in a recent build-up of air service to the market.

• For more info: Syracuse Hancock International Airport - https://www.syrairport.org/

• ACI-NA's 70th Anniversary Conference We attended this always productive conference which was held in "Music City" Nashville (BNA) from September 30 - October 2. We enjoyed networking with current clients and industry leaders at this premier event for airport industry leaders. We were also able to meet with prospects and look forward to announcing new clients in the future. 

SBA Core Services:
Increase Your Competitive Edge

Effective airport management consulting involves blending policy, management, and technical expertise as well as assisting clients with a variety of ever-changing needs in a dynamic and competitive marketplace. 
 

SBA provides strategic planning, analysis, and review; financial analysis; and management and policy support

Increase Your Competitive Edge

Since 2011, we have been delivering aviation solutions to make your operations safer, more efficient, and more cost effective -- solutions which help you:

• expand and increase revenue sources
• be more cost competitive
• employ best practices and increase operational excellence
• improve customer satisfaction

Our strategic, management, and financial services include:

• governance and organizational review/analysis
• revenue optimization
• economic development
• extension of staff services, including executive hiring and compensation reviews
• tenant negotiations
• FBO assistance
• RFP development and solicitation
• and much more

Call us today at (518) 478-6321 ext. 101 or email us at info@baldwinllc.com to see how we can support your management needs.