SBA eNewsletter - February 2020
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In This Issue

  • New Staff: We would like to welcome Stephen "Steve" Busch as a Senior Associate to our team. Mr. Busch has more than 30 years experience as a financial executive in the aviation industry and will serve as our senior team member for financial analysis for client projects. Welcome, Steve!
  • Project Updates:  In this issue, we provide updates on some of the many interesting projects we are helping clients with. The variety provides a comprehensive example of the range of services we provide. 
  • Client Feature: Boise Airport (Boise, Idaho). This newsletter's client feature focuses on the organizational assessment and strategic planning work we conducted for the Boise Airport.

Announcing Our Newest Staff Member:
Mr. Stephen Bush

As we begin our 9th year of business, we are happy to note that both client retention and growth remain strong. As we continue to diversify and offer more services for clients, we are delighted to announce another addition to our professional team: financial expert, Stephen Bush who joins as a Senior Associate.   

We would like to welcome Stephen "Steve" Busch as a Senior Associate to our team. Mr. Busch has more than 30 years experience as a financial executive in the aviation industry and will serve as our senior team member for financial analysis and special projects for clients. 

Steve recently retired from an illustrious 38 year career at the Metropolitan Airports Commission which runs the Minneapolis-St. Paul International Airport and its system of six reliever airports. Serving as the Chief Financial Officer for the last 11 years, Steve oversaw two divisions: "Finance and Revenue Development" and "Human Resources and Labor Relations." He also served as treasurer of the Commission. Steve is a member of the Government Finance Officers Association and is an active member of the ACI Economics and CFO Committees.

Currently, Steve is performing onsite interim CFO duties for one of our clients while they conduct a national search for a permanent CFO. 

Please join us in welcoming Steve to the firm. He can be reached via email at

Project Updates

2019 & 2020 Highlights

In 2019 & 2020 to date, we completed several exciting project for a variety of clients. Some of the highlights included:
  • an FAA land transfer for a new Authority
  • several strategic planning sessions for multiple airports
  • an organizational assessment focusing on compensation and benchmarking compatibility with industry peers
  • an efficiency and effectiveness study to review staffing resource allocation and revenue optimization
  • multiple analyses and recommendations regarding FBO leases, concessions operations, and parking operations
  • benchmarking salary comparisons to align positions with market standards
  • multiple governance reviews and analyses for several airports to determine optimal governance models and transition feasibility
  • program and departmental efficiency reviews and analyses
  • review and standardizing of policies and procedures
  • multiple national recruitment searches for executive and management positions including CEOs, CFOs, property managers, police chiefs, and assistant directors
  • review of policies and bylaws, updating to reflect current conditions and forecasted future growth
  • comprehensive optimization planning studies and strategic planning studies for multiple airports involving overseeing subcontractors and a variety of complex analyses, including: economic impact studies, parking pricing studies, benchmarking analyses of operations, organizational assessments and structural analyses, air service development analyses, creating public input committees and mechanisms, financial reviews and analyses, governance model reviews, and facilities and land use analyses
  • comprehensive strategic planning initiatives encompassing all aspects of airport operations and policy
  • customer surveys on preferences for parking options, parking prices, and concession preferences
  • HR support services and employee engagement surveys
As you can see, 2019 & and the beginning of 2020 have held a rich array of activity for the firm, and the rest of 2020 is shaping up to be as robust if not more so. For our clients who put their trust in our services, we thank you. We look forward to continuing our work with our current clients and reaching out to new airports whose needs we can help support and address.

Client Feature 

Boise Airport (BOI), Boise, Idaho

Our firm was engaged to conduct strategic planning sessions and an organizational assessment—with a focus on staffing resources and a salary comparative analysis—for the Boise Airport on behalf of the City of Boise. The project goal was to conduct an inventory and analysis of BOI’s current organizational structure, staffing, and salary conditions as compared to other airport facilities with similar operating criteria in order to gauge and benchmark BOI’s ability to recruit and retain the highest caliber employees and successfully accomplish its mission.

This analysis was especially important in the light of rapidly increasing passenger numbers and a significant capital campaign for terminal expansion. The overall context to this assignment is that the Boise area is experiencing rapid growth—the fastest in the nation according to a 2018 study by Forbes magazine. Forbes noted that Boise is enjoying some of the swiftest growth in the country, exceeding expansion expectations by nearly every significant metric including population, employment, home prices, and wages.

As a result, the Airport experienced 49% growth in passengers over the last six years, growing from 2.6 million passengers in 2012 to over 4 million in 2019. Continued growth is expected, and current estimates for 2020 already exceed official forecasted growth numbers from the Master Plan for 2025. 

SBA worked with BOI management to assess their organizational needs to meet the demands of the rapid expansion in passenger numbers and BOI's upcoming comprehensive Airport capital expansion project by conducting a series of tasks, including; staff interviews, benchmarking comparisons, data analysis, and organizational analysis.
As a result of the research, data collection, and analysis, our core recommendations to BOI included:
  • Expansion of full-time staff within critical and key areas
  • Conversion of a majority of temporary employees to full-time employees
  • Succession planning through employee education and incentives 
  • Standardization of employee titles to align BOI with industry norms
  • Increasing wages to industry standards for positions that are currently below market 

Our thanks to Airport Director, Rebecca Hupp, for trusting us to help with this important project. 


We thank you for your interest in and support of our work, and we look forward to being able to serve you the next time you need management support services.

SBA Core Services:
Increase Your Competitive Edge

Effective airport management consulting involves blending policy, management, and technical expertise as well as assisting clients with a variety of ever-changing needs in a dynamic and competitive marketplace. 

Our Services

As one of the leading airport management consulting firms in North America, SBA provides strategic planning, analysis, and review; financial analysis; executive recruitment and HR support services; and management and policy support to airport managers and policy-makers. The professionals at our firm have over a century of combined aviation experience and are known for providing the highest quality of management and airport advisory services available in the industry. Our staff have dedicated their entire careers to the effective and efficient management of airports, both through hands-on airport senior management positions and through consulting assignments at more than 100 airports throughout North America, from large commercial hubs to small general aviation enterprises.

Expanded Human Resource Services

Last year, SBA hired Lisa Belt as our director of Executive Recruitment and expanded Human Resource Services division. Please see the original announcement here. As part of this new division, we offer a variety of services, including: 
  • Organizational Assessment & Design
  • Performance Management
  • Compensation & Salary Studies
  • Succession Planning
  • Leadership & Staff Coaching
  • Executive Recruitment and temporary placements
Please contact Lisa directly at to see how we can be of service in this area.

Increase Your Competitive Edge

Since 2011, we have been delivering aviation solutions to make your operations safer, more efficient, and more cost effective -- solutions which help you:

  • expand and increase revenue sources
  • be more cost competitive
  • employ best practices and increase operational excellence
  • improve customer satisfaction
  • recruit and retain the highest caliber employees

Our strategic, management, and financial services include:

  • governance and organizational review/analysis
  • revenue optimization
  • economic development
  • extension of staff services, including executive recruitment and compensation reviews
  • additional HR support services, including placing temporary onsite staff
  • tenant negotiations
  • FBO assistance
  • RFP development and solicitation
  • and much more

Call us today at (518) 478-6321 ext. 101 or email us at to see how we can support your management needs.

We'd love to hear from you. 

Please feel free to pass along our newsletter to associates who you think would be interested. And to sign up for your own direct copy of the newsletter, click here

For our thoughts and industry insights on aviation issues, as well as updates on our activities, be sure to check out our pages on LinkedIn

Also, we invite you to leave us a message on our social media -- or email us at -- about any industry issues that are of concern and interest to you.

And, remember, to find out about the latest activities at SBA, be sure to visit the "News" page of our website. 
About Steven Baldwin Associates
Steven Baldwin Associates focuses solely on airport management consulting for airport operators, owners, and policy makers. As a leader in developing best practices in contemporary airport management, the professionals at SBA have decades of hands-on experience running airports and consulting for them. For more information, contact us at (518) 478-6321 ext. 101 or, or visit our website at
As always, thank you for your business and your trust in us.
If we can be of any additional assistance to your airport, don't hesitate to contact us. 
Copyright © 2020 Steven Baldwin Associates, LLC, All rights reserved.

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